Summary
Overview
Work History
Education
Skills
References
Timeline
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Deanna Hogan

Noblesville

Summary

Highly motivated, detail oriented individual with strong administrative, customer service, and sales skills who encourages and seeks challenge. Seeking a remote position that allows for and provides the opportunity to learn and grow within the company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

32
32
years of professional experience

Work History

Customer Service/Technical Support

Availity LLC
Jacksonville
06.2023 - 03.2025
  • Facilitated technical support for portal connecting health providers with numerous U.S. health insurance companies.
  • Provided remote assistance to call center operations, enhancing user experience and efficiency.
  • Resolved technical issues related to portal functionality, ensuring seamless access for healthcare professionals.
  • Collaborated with cross-functional teams to identify and address client needs effectively.

Manager/Bartender/Server

Sahm's Bar & Grill
Fishers
09.2003 - 03.2020
  • Responsible for daily bookkeeping and bank deposits
  • Producing weekly Profit/Loss reports
  • Maintaining close relationships with Vendors
  • Maintaining close customer relationships by providing attention to detail
  • Multi-tasking in order to ensure that customers were provided the best possible service and experience in a timely manner
  • Maintaining customer service satisfaction regarding food quality, atmosphere and with the attitude that the customer is always right
  • Maintaining close relationships with General Manager and Corporate employees ensuring operations run smoothly in the absence of Manager

Personal Lines Underwriter

Arlington/Roe & Co.
Indianapolis
06.1998 - 04.2003
  • Personal Lines Insurance including Homeowners, Motorcycles, Boats, ATV's, Mobile Homes, and Umbrella policies
  • Responsible for quoting, underwriting, processing, and maintaining multiple policies in several Midwestern States
  • Maintained relationships with Independent Insurance agencies throughout the Midwest
  • Responsible for endorsements of policies
  • Responsible for renewals of all the policies

Personal Lines Underwriter

Roush Insurance Services
Noblesville
06.1993 - 04.1998
  • Personal Lines Insurance including Homeowners, Motorcycles, Boats, ATV's, Mobile Homes, and Umbrella policies
  • Responsible for quoting, underwriting, processing, and maintaining multiple policies in several Midwestern States
  • Maintained relationships with Independent Insurance agencies throughout the Midwest
  • Responsible for endorsements of policies
  • Responsible for renewals of all the polices

Education

B.S. - Telecommunications

Ball State University
Muncie, IN
05-1993

Skills

  • Technical support
  • Issue resolution
  • Software troubleshooting
  • Data analysis
  • Record keeping
  • Vendor management
  • Effective communication
  • Team collaboration
  • Customer service
  • Attention to detail
  • Conflict resolution
  • Networking
  • Planning
  • Client relations
  • Computer skills
  • Written communication

References

Available upon request

Timeline

Customer Service/Technical Support

Availity LLC
06.2023 - 03.2025

Manager/Bartender/Server

Sahm's Bar & Grill
09.2003 - 03.2020

Personal Lines Underwriter

Arlington/Roe & Co.
06.1998 - 04.2003

Personal Lines Underwriter

Roush Insurance Services
06.1993 - 04.1998

B.S. - Telecommunications

Ball State University

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Deanna Hogan