Deanna Kirby
New Albany
Summary
Dynamic Customer Service Representative with over 10 years of experience in project management, creative problem-solving, and team leadership. Known for a visionary approach to strategic planning and customer engagement, consistently achieving high-quality results that drive business success. Expertise in fostering inclusive environments while streamlining operations to elevate client satisfaction and enhance overall operational efficiency. Committed to leveraging skills to create impactful customer experiences and contribute to organizational growth.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Toshiba Business Solutions
Louisville, KY
08.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product support and technical assistance for Toshiba hardware and software solutions.
- Managed customer accounts, ensuring accurate information and timely updates to enhance satisfaction.
- Trained new staff on customer service protocols and best practices to improve team performance.
- Implemented feedback mechanisms to gather insights for continuous improvement of services offered.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Logistics Account Executive
Total Quality Logistics
Louisville
04.2024 - Current
- Managed client accounts, ensuring timely delivery and satisfaction, leading to a 22% increase in repeat business.
- Spearhead cross-functional projects, driving innovation and fostering collaboration. Consistently deliver high-quality results, exceeding expectations and inspiring team growth.
- Optimized client accounts, boosting repeat business by 22%. Led cross-functional projects, fostering innovation and collaboration.
- Pioneered new logistics strategies, streamlining operations and enhancing client satisfaction. Implemented creative solutions to complex shipping challenges.
- Analyzed market trends and client data to develop targeted logistics solutions. Utilized insights to improve delivery efficiency and reduce costs.
Residence Life Operations Coordinator
Spalding University
Louisville, KY
08.2014 - 09.2023
- Assign student housing assignments in both halls for incoming and upperclassmen students.
- Maintained residential maintenance log for both halls.
- Oversee all aspects of the student move-in process.
- Foster inclusive living environments by coordinating with diverse student groups, addressing unique housing needs, and promoting community integration.
- Implement data-driven allocation strategies, streamlining the housing assignment process and reducing administrative workload significantly.
- Maintained student billing log, making sure all residential students were charged correctly and in a timely fashion.
- Oversaw a team of 15 to 20 work-study students.
Education
Bachelor of Science - Communications
Spalding University
Louisville, KY06-2011
Masters of Science - Business Communications
Spalding University
Louisville, KY06-2013
Skills
- Project Management (Skillful)
- Operations Management (Experienced)
- Time Management
- Customer Engagement (Experienced)
- Creative Problem Solving (Experienced)
- Team Leadership (Experienced)
- Strategic Planning (Experienced)
- Adaptability (Expert)
- Interpersonal Skills (Experienced)
Timeline
Customer Service Representative
Toshiba Business Solutions
08.2024 - Current
Logistics Account Executive
Total Quality Logistics
04.2024 - Current
Residence Life Operations Coordinator
Spalding University
08.2014 - 09.2023
Masters of Science - Business Communications
Spalding University
Bachelor of Science - Communications
Spalding University