DEASIA JONES
Indianapolis,IN
Summary
Detail-oriented professional with 8+ years of experience and a proven knowledge of customer communications, conflict resolution, and account development. Aiming to leverage my skills to successfully fill the Account Manager role at a company where there is room to grow and provides a good work life balance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist
State Farm
03.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
Office Manager
State Farm Insurance
01.2019 - 12.2023
- Building relationships with customers, understanding customers needs, billing and payment problems, account changes, marketing and sales.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Service Team Leader
Studio Movie Grill
09.2013 - 12.2018
- Organizing teams of servers and runners, handling cash payments, primary point of contact for customers issues.
Education
Bachelor Of Science (B.S.) - Accounting
University of Southern Indiana
Evansville, IN01.2018
Associate In Science (A.S.) - Accounting
Ivy Tech Community College
Indianapolis, IN01.2018
Skills
- Account Retention
- Product Knowledge
- Property and Casualty Insurance Sales
- Commercial Lines
- Insurance verification
- Customer service
- Claim submission
- Relationship building
Certification
- Life, Health and Accidental Death
- Property and Casualty
- Home Health Aide
- Notary Public
Timeline
Billing Specialist
State Farm
03.2024 - Current
Office Manager
State Farm Insurance
01.2019 - 12.2023
Service Team Leader
Studio Movie Grill
09.2013 - 12.2018
Associate In Science (A.S.) - Accounting
Ivy Tech Community College
Bachelor Of Science (B.S.) - Accounting
University of Southern Indiana
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Arlissa DumasArlissa Dumas
Assistant/Intern at The Sanders Group RealtyAssistant/Intern at The Sanders Group Realty