DEASIA JONES
Indianapolis,IN
Summary
Detail-oriented professional with 8+ years of experience and a proven knowledge of customer communications, conflict resolution, and account development. Aiming to leverage my skills to successfully fill the Account Manager role at a company where there is room to grow and provides a good work life balance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist
State Farm
03.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
Office Manager
State Farm Insurance
01.2019 - 12.2023
- Building relationships with customers, understanding customers needs, billing and payment problems, account changes, marketing and sales.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Service Team Leader
Studio Movie Grill
09.2013 - 12.2018
- Organizing teams of servers and runners, handling cash payments, primary point of contact for customers issues.
Education
Bachelor Of Science (B.S.) - Accounting
University of Southern Indiana
Evansville, IN01.2018
Associate In Science (A.S.) - Accounting
Ivy Tech Community College
Indianapolis, IN01.2018
Skills
- Account Retention
- Product Knowledge
- Property and Casualty Insurance Sales
- Commercial Lines
- Insurance verification
- Customer service
- Claim submission
- Relationship building
Certification
- Life, Health and Accidental Death
- Property and Casualty
- Home Health Aide
- Notary Public
Timeline
Billing Specialist
State Farm
03.2024 - Current
Office Manager
State Farm Insurance
01.2019 - 12.2023
Service Team Leader
Studio Movie Grill
09.2013 - 12.2018
Associate In Science (A.S.) - Accounting
Ivy Tech Community College
Bachelor Of Science (B.S.) - Accounting
University of Southern Indiana
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