DeAsia Neville
Indianapolis
Summary
Motivated and customer-focused professional with experience in sales, customer service, and community volunteering. Skilled in communication, teamwork, and problem-solving while providing excellent service to customers and supporting team goals. Reliable and detail-oriented with the ability to work in fast-paced environments and maintain positive customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Care Training Administrator
JD North America
Indianapolis, IN
09.2018 - Current
- Developed training programs aligned with organizational goals to enhance employee performance.
- Coordinated logistics for training sessions, ensuring resource availability and participant engagement.
- Evaluated training effectiveness through feedback surveys and performance assessments, driving continuous improvement.
- Implemented onboarding processes that streamlined new hire integration into company culture and procedures.
Sales Associate
Family Dollar
10.2017 - 08.2018
- Collaborated with management to implement promotional strategies that increased sales revenue.
- Conducted regular stock checks to maintain accurate inventory records and support ordering processes.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Developed product knowledge to provide informed recommendations, enhancing overall customer experience.
Sales Associate
Long John Silver's
Indianapolis, IN
05.2015 - 08.2016
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed inventory levels to ensure product availability and minimize waste.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Streamlined order processing to improve efficiency and reduce wait times for customers.
Education
High School Diploma -
Arsenal Tech High School
Indianapolis, INSkills
- Detail-oriented
- Training evaluation
- Program implementation
- Curriculum design
- Communication Skills
- Time Management
- Sales and Upselling
- Product Knowledge
- Teamwork
- Problem-solving
Accomplishments
- SRT
- BBB’s
- Assisted with Escalated calls “De-Escalated Calls”
- Narvar
- AM Notifications
- Petty Cash Out
- Follow-Ups
- Gleaners Food Bank
- Training Admin(TSI)
- Create Did You Know’s
- Look for/send Coaching Opportunities(TSI)
- Score Card
- NPS Review
- Average Handle Time Review(TSI)
- Create/Provide Resources
- Attend Scheduled Meetings
- Returns
- TSI
- Internal
- Received internal recognition or performance awards for leadership, customer service excellence, or sales performance.
Timeline
Customer Care Training Administrator
JD North America
09.2018 - Current
Sales Associate
Family Dollar
10.2017 - 08.2018
Sales Associate
Long John Silver's
05.2015 - 08.2016
High School Diploma -
Arsenal Tech High School
Epic Player Award
The Epic Play Award was rewarded to me by Leadership for doing the right things to Strengthen Customer Engagement and making those around me better. Some of my most notable attributes are, Having a Passion for Service, Has a sense of urgency, Credible, Relentless, Resourceful, Team Oriented, and Engaged.