Hi, I’m
DEB KUMAR SARKAR
DGM - Sales Development &Inside Sales
Bengaluru
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Seasoned Inside Sales professional and an effective Leader who excels at using proven methods and cutting edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic with sound knowledge of process optimization and an unsurpassed work ethic. Over this period, I have used proven methods and cutting edge technology to successfully cut costs, streamline operations and boost productivity. Whenever I can, I love to explore new tools, processes, and frameworks that can be adapted or translated to my team's daily workings and boost productivity.
Overview
19
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Anunta Technolgies
DGM- Inside Sales
02.2024 - 04.2025
Job overview
- Led the entire Sales Engine at Anunta across India, Middle East, and the Americas, managing a 35-member team (SDRs, ISRs, Presales, Managers).
- Oversaw sales funnel qualification from multiple channels and drove weekly stakeholder engagement.
- Implemented a training program that boosted conversions by 40% and used CRM analytics to improve lead quality by 20% and shorten the sales cycle by 15%.
- Collaborated with marketing and product teams for brand alignment, supported territory planning, and ensured compliance across sales, legal, and finance.
- Managed CRM optimization and drove strategy to identify new opportunities and enhance customer engagement.
Kaseya
Senior Inside Sales Manager
08.2020 - 12.2023
Job overview
- Managed a 20-member team (ISRs, SEs) with responsibility for lead qualification, regional sales support, and account growth.
- Developed technical sales strategies, ensured full CRM and analytics utilization, and aligned with marketing and product teams to boost engagement and brand consistency.
- Maintained compliance with sales, finance, and legal policies, while continuously improving sales processes, reporting, and customer engagement methods.
- Reduced customer churn by proactively addressing concerns and providing exceptional service throughout the sales cycle.
- Consistently exceeded quarterly sales goals while maintaining a high level of professionalism and integrity in all business dealings.
Quixy
Inside Sales Manager
11.2019 - 06.2020
Job overview
- Led day-to-day operations of a 35-member inside sales team, along with marketing and product analysts.
- Established sales processes, CRM systems, and best practices to ensure compliance and performance.
- Oversaw campaign execution, lead research, list building, segmentation, and cold outreach.
- Coordinated with pre-sales and technical teams to drive conversions, optimized sales collateral, and monitored KPIs to improve team effectiveness and conversion rates.
- Provided business insights on sales challenges and product feedback.
Microsoft Corporation (Ushtate Consultancy)
Sales Enablement Manager
07.2018 - 06.2019
Job overview
- Directing a team of 35 Sales rep along with 3 marketing executives and 2 Product development analyst.
- Created competitive intelligence resources that equipped the sales team with up-to-date market information for stronger positioning against competitors.
- Report on monthly, quarterly and annual sales targets and deliver competitive business insights, trends and analysis to drive ongoing performance improvements.
- Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased overall performance.
- Organized high-impact workshops focused on skill development, boosting overall team performance through knowledge sharing sessions.
- Leading a team of 30 FTEs with 25 DR and 10 dotted line reportees.
- Tailored messaging frameworks around customer personas that enabled reps to deliver personalized outreach efforts more effectively.
Divine Techno Services
Inside Sales Manager
07.2014 - 06.2018
Job overview
- Led cross-functional operations across Sales, Marketing, and Contact Center teams (160+ FTEs, 5 managers), overseeing policy implementation, training programs, and performance management.
- Developed and executed sales plans, people development strategies, and organizational training initiatives.
- Collaborated with HR and business stakeholders to drive talent evaluation, ensure compliance, and align team capabilities with business goals.
Albion Global
Assistant Manager Sales
12.2011 - 05.2014
Job overview
- Managed a 26-member sales team (18 direct, 8 dotted-line) focused on promoting educational courses.
- Ensured quality and performance by monitoring calls, providing regular feedback, and delivering targeted coaching.
- Oversaw recruitment, onboarding, and process training for new agents, while ensuring compliance with SLAs and maintaining streamlined operations aligned with organizational goals.
IBM Daksh
Senior Analyst (Technical Helpdesk)
02.2010 - 12.2011
Job overview
- Developed and implemented contact center policies to meet operational standards, enhance service quality, and support organizational goals.
- Assessed training needs through performance data and stakeholder feedback.
- Collaborated with HR, Admin, and Sales to evaluate internal talent and optimize team productivity.
Patni Computer Systems
Senior Analyst
09.2008 - 04.2009
Job overview
- Designed training content on banking operations and collections with structured delivery timelines.
- Collaborated with onshore teams to identify key training inputs and mentored new batches through the bridge period with continuous coaching and feedback.
Convergys India Services Pvt. Ltd.
Quality Analyst/Intern Trainer
08.2005 - 03.2008
Job overview
- Facilitated calibrations, audits, and built strong stakeholder relationships.
- Facilitated calibrations, audits, and built strong stakeholder relationships.
- Supported recruitment, appraisals, and compliance. Delivered cultural and process training to new hires and designed a “Rapport & Empathy” module as part of a Continuous Improvement initiative, boosting A-SAT scores across teams.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
Madurai Kamaraj UniversityMadurai
BBA from Business Administration
04.2001 - 01.2007
Skills
Team Management
Interests
Music
Playing Soccer
Photography
Career Achievements
- Been an MVP for six consecutive quarters and made it twice to the Prez Club in two successive years.
- Successfully completed a CI Project entitled PII (Performance Improvement Initiative) to improve the performance of the program in terms of A-SAT in PAYG PAY, an L.O.B. with Orange
- Completed - Coach on Communication
- Certified - Bronze Level in Quality One O One (TME One O One)
Personal Information
Date of Birth: 12/09/82
Timeline
DGM- Inside Sales
Anunta Technolgies
02.2024 - 04.2025
Senior Inside Sales Manager
Kaseya
08.2020 - 12.2023
Inside Sales Manager
Quixy
11.2019 - 06.2020
Sales Enablement Manager
Microsoft Corporation (Ushtate Consultancy)
07.2018 - 06.2019
Inside Sales Manager
Divine Techno Services
07.2014 - 06.2018
Assistant Manager Sales
Albion Global
12.2011 - 05.2014
Senior Analyst (Technical Helpdesk)
IBM Daksh
02.2010 - 12.2011
Senior Analyst
Patni Computer Systems
09.2008 - 04.2009
Quality Analyst/Intern Trainer
Convergys India Services Pvt. Ltd.
08.2005 - 03.2008
Madurai Kamaraj University
BBA from Business Administration
04.2001 - 01.2007
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