Debabrata Ghosh

Industry: Consumer Services - Hybrid (SaaS + Managed Services)

Skills: Project Planning & Scheduling , Portfolio Management , Performance Monitoring & Reporting (KPIs, metrics), Stakeholder Management & Communication,Process Improvement & Compliance
Risk Tracking & Issue Resolution, System Integration

Key Result Areas:

As a Project Portfolio Manager, I drive strategic alignment across IT infrastructure initiatives, ensuring seamless integration with overarching business goals. Manage end-to-end lifecycle of high-impact projects using stage-gate framework and data-driven decision-making for timely delivery and optimal resource use.

Key Responsibilities:

• Designed and implemented organization-wide IT infrastructure architecture, ensuring seamless integration between existing and new systems.
• Planned and executed projects by coordinating with developers, testers, solution architects, and other key stakeholders to ensure timely delivery.
• Conducted vendor research and evaluation for HRMS, CRM, ERP, and middleware solutions ; performed comparative market analysis and led pricing negotiations for cost-effective implementation.
• Prepared RFPs, RFQs, SOPs & SOWs to define requirements, evaluate vendor proposals, and support procurement and implementation decisions. NDA & MSA signed off procedure.
• Presented recommendations and progress to the board, following stage-gate processes to support strategic decision-making.
• Prepared and managed annual IT budgets, optimizing investments in software and infrastructure.
• Categorized and graded mobile products based on specifications and shared insights with B2B customers to support sales initiatives.
• Collaborated with marketing teams to promote product launches , including planning and coordinating events, exhibitions, and booths.
• Managed project staffing support by screening CVs for IT roles , facilitating identification of suitable candidates for onboarding and resource planning.

• Key Projects / Highlights

ERP Transformation – Oracle NetSuite with existing system Integration

• Coordinated vendors and business teams across 4 entities, managing requirements, sign-offs, and phased delivery. Oversaw NetSuite and multi-bank integration, evaluated treasury platforms, captured intercompany automation needs, and supported vendor negotiations across SEA & ME.

Middleware Implementation (Frond end domain <> Internal System, User Management, Data Analytics)

• Led transition from fragmented, point-to-point integrations to a structured middleware platform, eliminating manual syncing and improving real-time data visibility.
• Assessed business requirements, performed feature-wise cost and connector comparisons, and selected the most suitable integration solution, reducing integration costs and complexity.
• Explored innovative approaches such as Agentic AI to enable scalable, automated integration and future-proof enterprise connectivity.

Global HRMS Implementation

• Implemented unified HRMS covering full employee lifecycle, replacing fragmented processes and third-party payrolls.
• Standardized global HR and payroll, improving compliance, transparency, and workforce management.

Industry: AI/ML Services ( DaaS )

Skills: Project Management, AI/ML Delivery, Client Liaison, SLA & Customer Satisfaction, Team Leadership, Cross-functional Collaboration, Performance Metrics, Automation & AI Integration Audits (ISO, TISAX, GDPR), Risk & Compliance, Quality Assurance, Data Analysis.

Key Result Areas:

• Assigned and monitored daily tasks for team members, ensuring deadlines were met and resources were efficiently coordinated.
• Tracked project progress , provided regular updates to management, and organized meetings to address challenges and resolve roadblocks .
• Maintained up-to-date records of task status and developed streamlined task management processes to enhance workflow .
• Communicated effectively with internal teams and stakeholders to clarify project objectives and
• Prepared regular progress reports and escalated issues to relevant parties when necessary.
• Directed the complete lifecycle of AI/ML service delivery projects, aligning deliverables with client expectations , budgets , and timelines .
• Acted as the primary client liaison , ensuring high-quality results , improved SLA performance , and enhanced customer satisfaction .
• · Managed SLAs and OKRs , consistently exceeding targets and driving continuous improvement .
• Led teams of 40-100 members , increasing productivity by 30% through effective performance metrics .
• Collaborated with cross-functional teams (L&D, HR, Admin, Product Development, Sales, Compliance, and Finance) to ensure smooth project execution .
• Led automation initiatives to integrate client data into AI cloud platforms , improving system efficiency by 20% , incorporating ML solutions like automatic object recognition.
• Monitored team performance , provided feedback , and participated in organizational audits (ISO, TISAX, GDPR).
• Managed diverse projects in Autonomous Mobility , , Content Moderation , eCommerce Product Categorization , Data Annotation , and eLearning Customer Service .
• Tracked and analyzed reports on status , resource allocation , risk , quality assurance , timelines

Key Projects / Highlights

Computer Vision (3D Point Clouds)

Contributed to large-scale 3D point cloud annotation projects for autonomous driving datasets, labeling vehicles, pedestrians, and road objects with high accuracy.

Intelligent Document Processing

Managed an OCR-based image-to-text recognition project to extract data from invoices, receipts, identity documents, and product labels, automating manual entry, improving catalog accuracy, and enabling faster customer verification.

Project: E-commerce Product Taxonomy

• Conducted detailed research on product titles, descriptions, and brand sites to classify items accurately.
• Built and maintained taxonomy structures to improve catalog organization and search ability.
• Managed query tracking and doubt-resolution workflows, reducing errors and ensuring consistency.

IT Service Delivery & Digital Learning

• Managed service desk operations for a global eLearning platform, overseeing user account creation, course access and completion tracking, issue resolution, and reporting support to ensure seamless learner experience and reliable training delivery

Industry: Insurance Backend: Hybrid (SaaS + Managed Services)

Skills: Back-end Team Operations, Workflow Management, Process Optimization, Productivity Enhancement, MIS Expertise, Data Management, Informed Decision-making, Client Service

Industry: Technology, Information and Internet (SaaS)

Skills: Business Development, Product Management, Telecommunications, Activation Procedures, CRBT & SMS Promotion Management, IVR Designing, Competitive Analysis, Vendor Management, Product Testing, Revenue Generation, Client Satisfaction OBD Portal Revenue Generation, MySQL, Data analysis.

Industry: Building Automation (SaaS)

Skills: BMS Knowledge, HVAC Systems, Automation & Control Systems, System Monitoring, Technical

Documentation, Honeywell BMS Software , Data Logging & Reporting, Fault Isolation, Customer Service, Team Collaboration, Safety Training, Project Management.