Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Debabrata Naskar

Kolkata

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dark Store Manager Zepto

WH Now Pvt Ltd
Kolkata
03.2022 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Implemented campaigns and promotions to help with developing goods and services.

Hub Operations Manager ( JIO Mart B2B)

Grab A Grab Service Ltd
Kolkata
03.2020 - 03.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
  • Delegated work to staff, setting priorities and goals.
  • Identified opportunities for automation within the warehouse environment to improve efficiency levels.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Hub Operations Manager ( Naykka )

JMS Logistics
Kolkata
04.2018 - 02.2020
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.

Supervisor of Operations (SNAPDEAL)

Vulcan Xpress Pvt Ltd
Kolkata
12.2016 - 03.2018
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Resolved customer complaints or answered customers' questions.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.

Supervisor of Operations

Gojavas
Kolkata
04.2013 - 11.2016
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Education

BBA - Bachelors Program in Business Administration

Rajiv Gandhi Institute of Management &Technology
Maharashtra
01-2014

Higher Secondary Examination - Certifications of Arts

Patharghata High School (H.S)
West Bengal
01-2009

Madhymik - West Bengal Board of Secondary Education

Patharghata High School (H.S)
West Bengal
01-2007

Skills

  • Operational budgeting
  • Store operations oversight
  • Hourly shift management
  • Personnel development
  • Leadership development
  • Store merchandising
  • Shift checklists
  • Performance metrics evaluation
  • Store opening and closing procedures
  • Expense tracking
  • Talent recruitment
  • Staff performance improvement
  • Report generation

Languages

Bengali
First Language
English
Beginner (A1)
A1
Hindi
Intermediate (B1)
B1

Certification

  • Advance Diploma in Computer Application ( Visual Basic 6.0)
  • Food Safety Supervisor Certificate Competence By ( FOSTAC/ FSSAI)

Timeline

Dark Store Manager Zepto

WH Now Pvt Ltd
03.2022 - Current

Hub Operations Manager ( JIO Mart B2B)

Grab A Grab Service Ltd
03.2020 - 03.2022

Hub Operations Manager ( Naykka )

JMS Logistics
04.2018 - 02.2020

Supervisor of Operations (SNAPDEAL)

Vulcan Xpress Pvt Ltd
12.2016 - 03.2018

Supervisor of Operations

Gojavas
04.2013 - 11.2016

Madhymik - West Bengal Board of Secondary Education

Patharghata High School (H.S)

BBA - Bachelors Program in Business Administration

Rajiv Gandhi Institute of Management &Technology

Higher Secondary Examination - Certifications of Arts

Patharghata High School (H.S)

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Debabrata Naskar