Debabrata Sarkar
Chennai
Summary
To commit my professional experience in Channel Sales (Hardware& Software) & Service and Technical expertise in an opportunity that is challenging and rewarding to provide my best to the organization.
With over 13 years of experience in Channel Sales and Operational Services, I am a seasoned professional in the IT and Consumer Electronics industry. My expertise includes managing key accounts, leading teams, and handling sales of software and hardware products, retail software, printer dot matrix, Cisco UCS, Juniper Firewall, Fortinet Firewall, and POS Products through Channel Partners. I have also managed around 15 Brand (OEM) Services for East & Northeast through Service Partners. My knowledge of onboarding Channel Sales Partners & Service Partners across India is unparalleled, and I have a strong understanding of the geography of the respective states. I am confident in my ability to provide you with the best service and support possible. My experience and knowledge make me the ideal choice for your business. Let's work together to take your business to the next level.
Overview
14
14
years of professional experience
Work History
Zonal Manager Service Delivery
TVS Electronics Limited
08.2020 - 04.2022
- My job is to manage the product service of 15 OEM brands, including HP, Dell, MI, Asus, EDC Machine, Amazon, and Eureka Forbes
- This includes brake fixing and installation services for these products
- I also manage the service of OEM products with the help of service partners
- Four operational managers’ report to me, who oversee direct and service partner engineers.
- My primary responsibility is to ensure that all service calls for these brands are completed within the TAT (Turn Around Time), and to encourage respective brands to give us more service calls to increase revenue
- I set standards and guidelines for inbound/outbound customer service and back-office representatives, manage day-to-day planning and operations, and coordinate with all support departments and key stakeholders.
- I motivate and encourage my team through positive communication and feedback to ensure quality and controls are in place and adhered to across all aspects of the deployed activities
- I also ensure customer requests are responded to in a timely manner and that the call center's human resource objectives are met.
- My responsibilities also include managing the total activities of the branch, reporting to the COO, and ensuring E-SAT and CSAT targets are achieved
- Lastly, I ensure all field engineers are encouraged on a daily basis to maximize their output.
- With my experience and expertise, I guarantee that all our clients' needs will be met and exceeded
- My ultimate goal is to ensure the satisfaction of our clients and partners alike.
Partner Manager Service
09.2018 - 03.2020
- I have experience in managing sales and service partners for IT and consumer electronics across India, with the help of my team
- I have successfully onboarded service partners and provided training to their engineers for OEM products
- I also developed a CRM portal for service partners to claim extra distance and ensured timely payment of their dues
- My focus has been on providing proper service calls to the partners so that they can generate good revenue
- Additionally, I have made sure that service partners and engineers are multi-skilled to handle a variety of tasks.
Manager Inside Sales & Direct Field Sales
12.2014 - 08.2018
- The job requires direct field visits to the respective states' distributors and channel sales partners on a regular basis
- The main responsibilities include appointing potential channel partners, managing POS printers, scanners, label printers, thermal printers, DOT matrix printers, and passbook printers.
- The candidate must be responsible for direct visiting of the end customers, including government projects such as banks, steel factories, LIC, and railways.
- They must also be accountable for primary and secondary sales, managing a techno-commercial team of 12 members.
- Each team member will be responsible for their respective state based on the local languages they know
- The job also includes sending the EDM and contacting the channel partners of the respective states and pushing the secondary and primary sales.
- The candidate should visit the channel sales and the state distributor on a regular basis, explaining the technical specifications of the new and existing products to the channel partners
- They must also onboard the channel sales partner and make them do billing through the distributor.
Business Development Manager
EGB- Systems & Solutions Pvt ltd.
05.2008 - 03.2011
- I was responsible for managing CRM, product marketing and sales for Neha Net-Cooperation.
- Additionally, I managed the software training department and provided various types of software training to people in India and the USA market.
- The training included JAVA, Cognos, BA, QTP, WD, .Net, and more.
- I ensured that we achieved our monthly targets with the help of our trainers and maintained day-to-day activity reports, including administrative tasks
- Lastly, I reported directly to our CEO in the USA.
Senior Sales Associates
Ingram Micro India Limited (IT-Distribution Company)
Chennai
- I have experience in handling complete TN & AP-IT channel sales business for both hardware and software products
- I am exclusively skilled in dealing with Cisco-UCS, Citrix, IBM-S/W, Juniper, and Netgear products
- I have also handled the entire product range for accounts like IBM Software & Hardware, FortiGate, Symantec, Cisco, Redhat, etc.
- Furthermore, I have worked with Samsung Mobile's enterprise business in Hyderabad and have been able to achieve sales targets for both the account and individual product
- I have also been successful in getting the full share of the business from channel partners for all enterprise businesses.
- I am responsible for handling weekly review calls with vendors and product managers while maintaining a good relationship with channel partners
- I ensure timely collections of payment, TDS, and keep a check on the channel partner accounts.
- Finally, I report to the branch manager and keep them updated on all relevant activities.
Team Leader-Retail Solutions
Go frugal Technologies Pvt ltd.
- Sales and marketing of retail software for billing and accounting purposes
- Directly visiting end customers and managing the inside sales team.
- Handling almost all states in India for this product with the help of the tele sales team
- Giving presentations about the software product to all types of business segments.
- Ensuring that leads are converted into sales orders
- With the support of the technical team, configuring software at client locations based on their requirements.
- Ensuring complete client satisfaction with the product
- In charge of complete coordination between clients and the development team.
- Started the career as an Executive and got promoted as Team Leader
- Was reporting directly to our Sales Head.
Education
Skills
- Sales & Marketing
- Operations Management
- Sales Management
- Sales Team Leadership
- Sales Operations
- Brand Management
- Channel Management
- Business Development
- Customer Service
- Project Planning
- Process Improvement
- MS Office
- Decision-Making
- Team Development
- Customer Relationship Management
- Team Leadership
- Performance Evaluations
- Training and Development
- Problem Resolution
- Negotiation
- Strategic Planning
- Lead Generation
- Performance Tracking and Evaluation
- Good Judgment
Accomplishments
- Go Frugal Technologies - Promoted from executive to Team leader.
- EGB-Handled the sales Team of the Training department from the scratch
- Ingram Micro India pvt ltd – Consecutive performer for last 5 Quarters by achieving sales target.
- TVSE- Promoted 3 Times in 6 Years
Personal Information
- Sales & Marketing
- Channel Management
- Date of Birth: 09/30/84
- Gender: Male
- Nationality: Indian
Languages
Tamil, English, Hindi, Malayalam, Bengali & Oriya
Hobbies and Interests
Driving, Music, Surfing & Chatting
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Zonal Manager Service Delivery
TVS Electronics Limited
08.2020 - 04.2022
Partner Manager Service
09.2018 - 03.2020
Manager Inside Sales & Direct Field Sales
12.2014 - 08.2018
Business Development Manager
EGB- Systems & Solutions Pvt ltd.
05.2008 - 03.2011
Senior Sales Associates
Ingram Micro India Limited (IT-Distribution Company)
Team Leader-Retail Solutions
Go frugal Technologies Pvt ltd.
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