

Detail-oriented professional with over 14 years in hospitality and facility management, specializing in operations and soft services. Proven track record in improving guest satisfaction and streamlining processes while managing teams to maintain high brand standards. Focused on creating memorable experiences and ensuring operational excellence.
Facility and administration management
Soft services and housekeeping
Security leadership
Guest relations and service excellence
Vendor and client coordination
Staff supervision and training
Budgeting and cost control
Procurement and invoicing
PMS applications (Opera, Wish)
Microsoft Office applications
Cafeteria management
Client management and event coordination