Debaghna Mukherjee

• Role: Delivery Manager and Senior Consultant| AQT - BFSI Practice Lead
• Domain: Core Banking, Investment Banking, Sports Gaming

Clients and Projects:

• Bank in South Africa - EQA program involves Monthly releases of new features and enhancements of their Core Banking product and upstream and downstream applications including middleware and back-end.
• Danish Investment Bank - Quarterly BAU Releases of in-house investment Banking applications.
• European Sports Betting Company - Project involves conducting UAT and regulatory testing for Sports Betting Application roll out in Colorado.
• Bank in Bahrain - Project involves creating and implementing Testing Centre of Excellence.

Achievements:

• Sufficing role of AQT - BFSI Practice Lead in addition to Delivery Manager role
• Actively participated in over 50 Request for Proposals (RFPs) and emerged victorious in securing two new logos in 2021 and three additional new logos in 2022.
• Have successfully implemented Phase 1 of Test Centre of Excellence model for Bank in Bahrain
• Accomplished in driving adoption of AI/ML solutions within Quality Engineering Business Unit, enhancing efficiency and effectiveness.
• Successfully implemented cutting-edge ML-based self-healing algorithm into existing test automation framework, resulting in notable reduction of framework maintenance costs by 8-10% year-on-year.
• Spearheaded end-to-end delivery management for one of South Africa's largest banks, initially starting in pilot mode with single team member.
• Achieved exceptional revenue growth rate of over 300% in 2022 year-on-year, while maintaining robust margin of more than 30%.
• Led end-to-end delivery ownership for prominent European Gaming and Sports-betting company, enabling successful launch of their sports betting app in United States.
• Effectively managed offshore delivery operations for Danish investment bank, driving significant revenue increase of 35% in 2022 and improving margin by 10%.
• Innovatively automated entire RFP pricing system by developing comprehensive pricing engine, leading to its successful implementation throughout organization resulting in remarkable 40% reduction in RFP Response efforts.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Directed planning and budgeting efforts.
• Implemented new engagement models and practices, streamlined operations, and enabled stronger customer experience.
• Increased customers' satisfaction scores from 80% to 90% within initial two months.

• Role: Project Manager and Product Owner
• Domain: Wealth Management, P&C Insurance

Clients and Projects:

• Largest Transfer Agent in Canada - Implementation of in-house wealth
• Management product for European Fund Houses.
• One of the largest P&C Insurance Provider in Canada - Implementation of new
• Pricing across their legacy products and decommissioning existing pricing engine.

Achievements:

• Successfully created cutting-edge ML-based Knowledge Management Chatbot, leveraging NLP models, MongoDB, and JavaFX outperforming existing domain search engine by 20%, leading to its seamless replacement.
• Demonstrated exceptional management skills by overseeing large-sized ($7 Million+) Insurance program and mid-sized ($4 Million+) BFS program, ensuring their success and growth.
• Consistently achieved and surpassed annual profitability target of 50% in both 2018 and 2019, showcasing strong track record of delivering outstanding financial results.
• Maintained impeccable Delivery Health Dashboard, consistently achieving green status throughout year, indicating optimal project performance and customer satisfaction.
• Exhibited exceptional operational efficiency by attaining 0% slippage in SLAs and KPIs for six consecutive releases, highlighting commitment to delivering high-quality results within strict timelines.
• Leveraged expertise in Role Optimization and On-Off Rationalization to enable customer to realize significant hard-dollar savings of CAD 40K, contributing to their cost optimization efforts.
• Led QA Transformation Initiatives, resulting in 33% reduction in QA Cycle time
• Additionally, successfully reduced release variances from six to four, improving overall project efficiency and stability.
• Fostered culture of continuous innovation, driving implementation of non-conventional automation tools generating substantial soft-dollar savings of CAD 370K for customer, empowering team to accommodate additional 10% intake of release scope while delivering cost savings.
• Spearheaded Bug Prevention Initiatives to optimize iteration cycles, resulting in reduction of release defects by 35%

Role - QA Manager and Senior Business Analyst

• Domain - Mortgage Underwriting for LMIs, SAP ISU

Clients and Projects:

• Largest provider of Lenders Mortgage Insurance in Australia - Project Involves implementing of new features and enhancements of in-house mortgage underwriting application. It also involves adoption of cloud based infrastructure and establishing enterprise level data warehouse.
• One of key provider of Gas and Electricity in Australia - SAP ISU implementation For commercial and industrial customers.

Achievements:

• Established Automation Practices at Customer's site by attaining regression automation coverage of 40%.
• Have created macro based Premium Calculator which has generated effort savings of 3000+ Person Days annually
• Have won Best Coordinator Award for successfully coordinating UAT phase with 100% UAT defects fixed, retested and closed before production verification testing phase.

• Role: Business Analyst
• Domain: Financial Services

Client and Project:

• US Based Financial Institution - Project involves implementing digitized brokerage solution for bank's customer.

Achievements

• Won Pillar of Excellence award for delivery with 0 production issues for 4 consecutive releases

• Role: Business Analyst
• Domain: Core Banking, Life and Pension
• Clients and Projects:
• Public Sector Bank in India - Assignment involves level 2 and 3 implementation support post core banking product implementation
• High Performing bank in South Africa - Project involves legacy system modernization with core banking solution implementation across multiple phases.
• Life and Pension provider in United Kingdom - Project involves multi-phase roll-out of Life and Pension product for one of largest financial service organization in UK.