Debajyoti Koley
Senior System Administrator
Bangalore,Karnataka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Senior IT Systems Administrator
Square Yards Consulting Private Limited
Bangalore
11.2023 - Current
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Identified and resolved network congestion issues and bottlenecks.
- Excellent team management.
- IT vendor coordination.
- Server, SAN and NAS support
Technical Support Executive
SPSS South Asia Pvt Ltd
04.2023 - 11.2023
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
System Support & Computer Hardware
CYBERTRONIC SYSTEM
01.2018 - 01.2022
- Tested and installed motherboards, processors, and graphic cards on desktops and laptops for corporate staff
- Imaged and prepared new computers for integration into company networks and systems
- Managed data transfers between systems and storage mediums
- Removed malware and ransom wares and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Used diagnostic tools to identify hardware failures and replace nonfunctional components
Education
Bachelor of Arts -
Maharaja Manindra Chandra College
01.2015 - 01.2018
Higher Secondary - undefined
Ariadaha Kalachand High School
01.2013 - 01.2015
Secondary Education - undefined
Ariadaha Kalachand High School
01.2007 - 01.2015
Timeline
Senior IT Systems Administrator
Square Yards Consulting Private Limited
11.2023 - Current
Technical Support Executive
SPSS South Asia Pvt Ltd
04.2023 - 11.2023
System Support & Computer Hardware
CYBERTRONIC SYSTEM
01.2018 - 01.2022
Bachelor of Arts -
Maharaja Manindra Chandra College
01.2015 - 01.2018
Higher Secondary - undefined
Ariadaha Kalachand High School
01.2013 - 01.2015
Secondary Education - undefined
Ariadaha Kalachand High School
01.2007 - 01.2015
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