Debaleena Bhattacharya
Summary
Demonstrated expertise in leading cross-functional teams and inter-departmental projects to implement process improvements, coordination, and management of teams. Adept at streamlining processes, managing OKRs, and delivering projects in dynamic, fast-paced environments. Partnered with engineering & product teams, ensuring the adoption of project delivery best practices to enhance efficiency. Effectively worked with cross-functional teams to ensure comprehensive project planning and execution, fostering a collaborative environment. Regularly presented project updates to senior leaders & stakeholders, influencing strategic decisions and ensuring alignment between engineering and business teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Program Manager
VISA
06.2023 - Current
- My role requires collaborating closely with product, UX and engineering teams to understand the business scenarios and drivers, defining required capabilities, ensuring the team adheres to product plans and roadmaps, and driving project execution
- Developed strong relationships and delivered results in cross-group projects
- Assigned program/ project managers to manage end to end initiative programs and key portfolio epic projects that have large client impact, cross TLT or product family dependencies, multiple set of stakeholders, regional impacts
- Drive end-to-end execution of programs using Agile practices, managed a multi-team roadmap, balancing priorities across engineering, UX, and business teams, increasing feature delivery by 25%
- Identified inefficiencies in the project tracking system, leading a workflow automation initiative that reduced manual effort by 30%, improving reporting accuracy and turnaround time using workflow automation
- Extensive knowledge of working with multiple stakeholders and product teams, breaking down product requirements into tasks to help the engineering team understand the product requirements
- Identifying the right stakeholders according to the business strategy for releasing epics/features from local to global markets
- Effectively managed OKRs to align team goals with business objectives, ensuring consistent progress tracking and achievement
- Support Portfolio QBR, manage QEPs that clearly defines scope, schedules by scrum team, hosting TOT(Team of teams) Steercos as applicable Established efficient frameworks for productivity and communication, enhancing team collaboration and reducing project cycle times by 15%
- Budget Management: Manage ATSs, Program and Project Budgets in Clarity
- Project to Initiative alignment in Jira Align
- Motivated and led cross-functional teams to achieve timely software releases, resulting in a 20% improvement in release punctuality.
Senior Product Manager
SALESFORCE
12.2021 - 05.2023
- Responsible for leading CSG (customer success group) for Professional Services and Renewals of Digital Transformation business areas
- Experience in identifying Product opportunities through collaboration with business stakeholders, in defining product roadmaps with feature requirements and relevant success metrics , collect qualitative and quantitative feedback from B2B partners
- Participated in LRP (Long Range planning) for upcoming years, forecasting ACV growth/ scale, cost reduction v/s cost involved, helping in obtaining budget approvals from executive level
- Participated in PI (planning sessions) and presented product vision & engineering excellence through data and metrics to business stakeholders every quarter
- Managed team of product owners, handling end-to-end project delivery, involving extensive stakeholder management, participating in developing product roadmaps & RFPs before execution
- Coordinated with business partners to design and plan a POC or MVP, to build their confidence and to get feedback, and for better planning of the subsequent project deployment
- Managed UAT process end-to-end from building UAT environment and ensuring data availability for UAT by coordinating with engineering/EOPS team, facilitating on-time defect resolution, and engaging with business, to tracking UAT progress until completion and sign-off
- Achievements: Initiated and drove the Next Gen Architecture as a part of Salesforce-on-Salesforce initiatives which reduced Project object customization by 90%
- Tracking customer adoption and usability rate through periodic CSAT surveys, adoption metrics, activation rate, etc., and analyzing data and preparing strategies to improve customer success metrics
- Drove L1-L4 forecasting Programs which enabled Renewal Manager/ Leadership to forecast Renewal at the Product level
- Drove several post-M&A integrations (Tableau, MuleSoft, Slack Nautilus) to Salesforce Org and created Renewal opportunities for Account executives/ Renewal Managers with a direct impact on Salesforce ACV growth
Portfolio Manager
Wolters Kluwer
03.2020 - 12.2021
- CRM Salesforce
- Hiring, building & managing a team of 30 (people management), handling end-to-end program delivery, involving extensive stakeholder management (using RACI), coordination amongst on-shore/ off-shore teams, creating & delivering engaging presentations
- Responsible for oversight and approval of technical decisions
- Managed projects worth $30 M, prepared & shared financial reports to sponsors with actuals & forecasts
- Responsible for Salesforce (Sales, Service, CPQ) implementation & Lightning migration projects, integrating with SAP ERP system through Informatica and middleware API for 9 business units
- Coordinate with Business stakeholder to understand Product requirements, Solution architects, and business leaders to develop product and delivery roadmaps for implementation and migration projects
- Provided technical guidance and direction for the project and operation team and oversight of QA engagements spanning multiple business portfolios and external vendors
- Led end-to-end development of a cloud migration project, coordinating cross-functional teams across three time zones, reducing deployment time by 40%
- Authored comprehensive technical documentation and executive reports, improving knowledge sharing and reducing onboarding time by 20%
Assistant Consultant
TATA CONSULTANCY SERVICES
07.2011 - 04.2018
- Developer and QA Roles across projects in multiple technologies -IBM Mainframes, Database DB2,Salesforce Apex class (custom logic, trigger, business process) using API for E2E integration with downstream systems
- Supervised the transition of the customer care platform (CRM) of a large US-based automobile manufacturer to the service cloud (Salesforce) using agile methodology
- Delivered the first cloud migration POC of the after-sales process for the client successfully
- Generated new business opportunities and successive projects, like Recall Outreach, Sales process migration, etc
- Global deployment across EMEA, NA & APAC, coordinating with a multi-geography team
- Increased client satisfaction level to 95%
- Spearheaded Lean Six Sigma Green Belt project for a UK banking client, reduced defect assignment cycle time effort by 25%.
Developer & SME in Motor Insurance Database module
ACCENTURE
05.2008 - 07.2011
- Implemented functional enhancements proposed by the business in the MID system, starting from functional & technical design, build &testing, to full support till production release
Education
MBA - Information Mgmt
SP Jain Institute of Management & Research
01.2019
B. Tech - Information Technology
West Bengal University of Technology
01.2007
Skills
- Program Management
- Product Management
- Portfolio Management
- Project Planning & Execution
- Excellent Communication Skills
- Leadership Skills
- Payments
- Salesforce products
- Digital product management
- Banking
- Insurance
- CRM Salesforce Cloud Migration
- AWS
- SQL
- Data Analysis
- API
- ERP
- SAP GRC
- IBM Mainframe
- Slack
- JIRA
- FIGMA
- Wireframe
- Service Now
- Tableau for data visualization
- MS Project
- MS Office
Certification
- CSPO
- CSM
- PMP
- Salesforce ADM201
- Salesforce Business Analyst
- Trailhead Ranger
Accomplishments
- ‘Tata Champ’ award for outstanding contribution to the organization.
- Received ‘Star of the Month’ & ‘On the Spot’ awards several times.
Domain Expertise
- Payments
- Salesforce products
- Digital product management
- Banking
- Insurance
Timeline
Technical Program Manager
VISA
06.2023 - Current
Senior Product Manager
SALESFORCE
12.2021 - 05.2023
Portfolio Manager
Wolters Kluwer
03.2020 - 12.2021
Assistant Consultant
TATA CONSULTANCY SERVICES
07.2011 - 04.2018
Developer & SME in Motor Insurance Database module
ACCENTURE
05.2008 - 07.2011
MBA - Information Mgmt
SP Jain Institute of Management & Research
B. Tech - Information Technology
West Bengal University of Technology
- CSPO
- CSM
- PMP
- Salesforce ADM201
- Salesforce Business Analyst
- Trailhead Ranger
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