Debangana Mitra

Bangalore

Summary

A highly motivated and detail-oriented science major pursuing a B.Sc., with a strong foundation in Biotechnology, Chemistry, and Zoology. Skilled in analytical thinking and problem-solving, I aim to apply my scientific expertise in customer service or marketing. Passionate about building meaningful connections, I excel at understanding customer needs, delivering solutions with empathy, and leveraging my unique perspective to drive engagement and satisfaction.

Education

B.Sc. - Biotechnology, Chemistry, Zoology

Christ University

Central campus

05.2025

Calcutta Girls High School

05.2022

Calcutta Girls High School

05.2019

Skills

Customer Communication: WhatsApp, Email, Calls (Empathetic, Fast, Solution-Oriented)
Support Tools: Notion, Google Sheets, Freshdesk, Intercom (Basic), Slack
Technical Aptitude: API Understanding, CRM Dashboards, Flow Builders
Problem Solving: Troubleshooting integrations, Bug Reporting, QA Testing
Onboarding & Implementation: Campaign walkthroughs, Template submissions, Setup assistance

Soft Skills: Proactive attitude, Quick learner, Strong follow-up, Client-first mindset
Expertise in using Excel, Google Sheets, and Microsoft Office for various tasks
Strong observational skills, decision making abilities, and effective communication
Proficient in laboratory techniques, statistical analysis, and data management tools
Proficient in Microsoft Office suite

Hobbies and Interests

Centre of Social Action Member: Member of the Centre for Social Action, involved in community outreach and engagement., Music Wing Member: Involved in music activities as part of the Nuts & Bolts organization., CUDS Debate Club Member: Participated in various debate club activities, enhancing public speaking and critical thinking.

Accomplishments

Accuracy In Data Analysis: Achieved over 80% accuracy in data analysis in university laboratory projects.
Community Service Leader: Led team to increase outreach by 25% in community service programs.
Enhanced Customer Service: Increased customer satisfaction by 25% through tailored solutions in 2023.
Increased Social Engagement: Boosted social media engagement by 40% within three months using strategic content plans.
Biotechnology Project Winner: Won first prize in inter-university biotechnology project contest with a team of four.
Debate Tournament Organizer: Organized a debate tournament with 15 schools, boosting participation by 50%.
Successful Fundraising Campaign: Led a team to raise $1,500 for community outreach programs in 2023.
Data Entry Excellence: Managed data entry projects with 99% accuracy rate over six months in 2023.

STRENGTHS

Passionate about community involvement.
Expertise in empathic customer service.

SKILLS

Analytical prowess: Exceptional skills in data analysis.
Community engagement: Customer engagement.

Timeline

B.Sc. - Biotechnology, Chemistry, Zoology

Christ University

Calcutta Girls High School

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