Summary
Education
Skills
Hobbies and Interests
Accomplishments
STRENGTHS
SKILLS
Timeline
Generic

Debangana Mitra

Bangalore

Summary

A highly motivated and detail-oriented science major pursuing a B.Sc., with a strong foundation in Biotechnology, Chemistry, and Zoology. Skilled in analytical thinking and problem-solving, I aim to apply my scientific expertise in customer service or marketing. Passionate about building meaningful connections, I excel at understanding customer needs, delivering solutions with empathy, and leveraging my unique perspective to drive engagement and satisfaction.

Education

B.Sc. - Biotechnology, Chemistry, Zoology

Christ University
Central campus
05.2025

Calcutta Girls High School
05.2022

Calcutta Girls High School
05.2019

Skills

  • Customer Communication: WhatsApp, Email, Calls (Empathetic, Fast, Solution-Oriented)
  • Support Tools: Notion, Google Sheets, Freshdesk, Intercom (Basic), Slack
  • Technical Aptitude: API Understanding, CRM Dashboards, Flow Builders
  • Problem Solving: Troubleshooting integrations, Bug Reporting, QA Testing
  • Onboarding & Implementation: Campaign walkthroughs, Template submissions, Setup assistance
  • Soft Skills: Proactive attitude, Quick learner, Strong follow-up, Client-first mindset
  • Expertise in using Excel, Google Sheets, and Microsoft Office for various tasks
  • Strong observational skills, decision making abilities, and effective communication
  • Proficient in laboratory techniques, statistical analysis, and data management tools
  • Proficient in Microsoft Office suite

Hobbies and Interests

Centre of Social Action Member: Member of the Centre for Social Action, involved in community outreach and engagement., Music Wing Member: Involved in music activities as part of the Nuts & Bolts organization., CUDS Debate Club Member: Participated in various debate club activities, enhancing public speaking and critical thinking.

Accomplishments

  • Accuracy In Data Analysis: Achieved over 80% accuracy in data analysis in university laboratory projects.
  • Community Service Leader: Led team to increase outreach by 25% in community service programs.
  • Enhanced Customer Service: Increased customer satisfaction by 25% through tailored solutions in 2023.
  • Increased Social Engagement: Boosted social media engagement by 40% within three months using strategic content plans.
  • Biotechnology Project Winner: Won first prize in inter-university biotechnology project contest with a team of four.
  • Debate Tournament Organizer: Organized a debate tournament with 15 schools, boosting participation by 50%.
  • Successful Fundraising Campaign: Led a team to raise $1,500 for community outreach programs in 2023.
  • Data Entry Excellence: Managed data entry projects with 99% accuracy rate over six months in 2023.

STRENGTHS

  • Passionate about community involvement.
  • Expertise in empathic customer service.

SKILLS

  • Analytical prowess: Exceptional skills in data analysis.
  • Community engagement: Customer engagement.

Timeline

B.Sc. - Biotechnology, Chemistry, Zoology

Christ University

Calcutta Girls High School

Calcutta Girls High School

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Debangana Mitra