Debangana Mukherjee
Bangalore
Summary
Client-focused professional with experience in building strong customer relationships, delivering insights, and driving satisfaction. Skilled in understanding customer needs, customer data, problem-solving, and providing tailored solutions. Now seeking to transition into a Customer Success role to leverage my background in client engagement, communication, and data-driven decision-making. Known for adaptability, willingness to learn, and a proactive approach to ensuring customer value and long-term success
Overview
4
4
years of professional experience
Work History
Associate Team Lead, B&LP
Monotype Solutions India Pvt Limited
01.2025 - Current
- Transitioned to a full-time role within the Customer Success wing of Market Intelligence at Monotype.
- Currently, the customer-facing representative for Brand and License Protection service (B&LP) across the EMEA/APAC region, driving deal closures, onboarding, and fostering collaborative business relationships with customers.
- Led to an almost 30% increase in B2B communication.
- Collaborating with Sales and Customer Success to help identify upsell and cross-sell opportunities, valuing up to $2.5 million in the Q2 2025 pipeline.
- Monitoring the development of a dedicated B&LP Research Team and internal project workflow.
Associate Team Lead, Market Intelligence
Monotype Solutions India Pvt Limited
07.2024 - 12.2024
- Led the entire work process for B&LP from the research side, coordinating with the Customer Success and Sales teams.
- Partnered with Customer Success for EMEA accounts, in supporting B&LP onboarding, and guiding customers through the process.
- Assisted in bringing in over $10 million USD (Pipeline: Q3 and Q4 2024).
Specialist, Market Intelligence
Monotype Solutions India Pvt Limited
01.2023 - 07.2024
- Coordinated with the Global Sales team (EMEA and AMER) and worked on company structure and digital footprint research, creating font audits and brand reviews on global key accounts such as Disney, YMCA, Live Nation, etc.
- Managed the internal license compliance training.
- Overseeing the report deliverables for a new service, B&LP, from the research side, contributing to the successful launch and implementation of the service for Customers.
Associate, Market Intelligence
Monotype Solutions India Pvt Limited
05.2022 - 12.2022
- Collaborated with the Global Sales team (AMER) on researching and creating Font Audits on major Enterprise Accounts.
- Spearheaded the process of niche font research for digital assets for customers working on personalized products.
Trainee, Market Intelligence
Monotype Solutions India Pvt Limited
07.2021 - 04.2022
- Worked with Global sales team (AMER) on Company Structure and Digital Footprint research for Font Audits on Mid-Market accounts.
Education
MSc. - International Business Economics
Gokhale Institute of Politics And Economics
01.2021
BSc. - Economics, Mathematics, and Statistics
Christ (Deemed to be University)
01.2019
Skills
- Technical: Microsoft Office Tools, Salesforce, Python (Basic Proficiency)
- Certifications: Customer Relationship Management (Coursera2025), GenerativeAI for Customer Success(Coursera2025)
Problem-solving
Attention to detail
Client communication
Strategic planning
Analytical thinking
Relationship building
Conflict resolution
Adaptability and flexibility
INTERNSHIPS
Smarttree (Market Research Analyst Intern)
- Project: Global Electric Vehicle Market forecast with focus on India.
ITC Infotech India Ltd. (Business Analytics Intern)
- Project: Predictive Analysis of Client’s future Sales using historical data.
Timeline
Associate Team Lead, B&LP
Monotype Solutions India Pvt Limited
01.2025 - Current
Associate Team Lead, Market Intelligence
Monotype Solutions India Pvt Limited
07.2024 - 12.2024
Specialist, Market Intelligence
Monotype Solutions India Pvt Limited
01.2023 - 07.2024
Associate, Market Intelligence
Monotype Solutions India Pvt Limited
05.2022 - 12.2022
Trainee, Market Intelligence
Monotype Solutions India Pvt Limited
07.2021 - 04.2022
BSc. - Economics, Mathematics, and Statistics
Christ (Deemed to be University)
MSc. - International Business Economics
Gokhale Institute of Politics And Economics
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