Debangsu Paul
Kolkata
Summary
IT professional with over 15 years of experience in the Banking Domain, focusing on Requirement Analysis and Software Development Life Cycle. Expertise in AI and GEN AI, with a proven track record in both Waterfall and Agile methodologies for efficient project delivery. Strong capabilities in RDBMS, Network Management, and Operating System Management, driving operational performance and profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager-L3 Team
Tata Consultancy Services Limited
Kolkata
02.2022 - Current
- Selected as Service Delivery Manager for expertise in development and Scrum methodologies.
- Resolved 17 defects per team member monthly and delivered over 15 enhancement and spike stories.
- Managed daily defect resolution processes to ensure prompt handling of incoming deliveries.
- Oversaw task assignments to improve workflow efficiency and increase productivity.
- Documented standard operating procedures for effective product deployment.
- Collaborated with cross-functional teams to effectively address operational challenges.
Scrum Master-AI Provisioning
Tata Consultancy Services Limited
Kolkata
07.2021 - Current
- Served as liaison between Scrum Team and business owners, ensuring alignment on project goals.
- Delivered approximately 1,200 user stories by collaborating effectively with developers.
- Conducted grooming sessions with microservice developers using Java, Spring Boot, and React Native.
- Managed sprint delivery, overseeing defect resolution and completion of QA, SIT, and performance testing.
- Collaborated with stakeholders to remove blockers and facilitate timely deliveries per sprint plans.
- Facilitated execution planning with DevOps and Scrum Teams for CI/CD and EKS/PODs version management.
- Mentored junior Scrum Masters, promoting Agile methodologies across diverse projects.
- Developed dashboards in JIRA and Confluence to monitor project progress and key milestones.
- Monitored sprint progress and adjusted plans to meet evolving needs.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Techno Manager
Tata Consultancy Services Limited
Kolkata
06.2014 - 06.2021
- Team Lead for Four Monolithic Applications at Client's Head Office.
- Provided Module Support for 6000+ Bank Branches within SLA limit during WFH also.
- Requirement Analysis and Delivery Plan Orientation with All the stakeholders.
- Design, end to end Analysis for the applications.
- Implementation from a development perspective and Post-implementation 24/7/365 phase support execution.
- Team management - Motivating, Internal training, Allocation & Review of tasks, Mentoring.
- Experience of work with Dedicated and Shared Server along with Network Management (Firewall, SSL, Port Configuration).
- Application, Database Server Set Up(OS Management, Application Server setup, Database set up, Task Management)
- SLA Management
- UAT Environment Set Up and Sign Off
- Work From Home Environment Set Up for the Team and managed 99% Uptime support for all the modules responsible for.
- Audit Management
Production Support Executives
Tata Consultancy Services Limited
Kolkata
04.2012 - 05.2014
- Technical Documentations, P/SQL Coding, Database Sizing, Load Balancing, Backup, Restoration, Database Clone.
- Database Design, Performance Tuning.
- Implementation of Change Requests and Critical Support Issue Resolution.
- MVC Architecture Followed. Service: Procedure creation for Java applications. (Apache Tomcat, JBOSS, Wildfly).
- Provided technical support to users on software applications and tools.
- Collaborated with teams to identify and troubleshoot production errors.
Developer
Tata Consultancy Services Limited
Kolkata
03.2010 - 03.2012
- Provided hand-holding support for CBS application to enhance user experience.
- Developed and deployed multiple Java applications using Eclipse and NetBeans in Waterfall model.
- Created small in-house modules for specific tasks along with database integration on dedicated server.
- Produced user manuals and product demos for new clients, showcasing functionality.
- Collaborated with cross-functional teams to define project requirements and specifications effectively.
Education
BACHELOR OF TECHNOLOGY - Electrical Engineering
West Bengal University of Technology
West Bengal, India07-2009
Skills
- Requirement & Document Management
- windsurf
- Team leadership
- lovable
- JIRA
- CONFLUENCE
- BITBUCKET
- SQL
- PL/SQL
- Core Java
- J2EE
- VB Script
- Shell Scripting
- Net Beans
- Eclipse
- Oracle forms-6i
- Oracle Database
- MySql
- SqlServer
- PostgraSQL
- RHEL (Upto 72)
- Scrum methodologies
- JIRA management
- Java programming
- Agile coaching
- Defect resolution
- Project delivery
Certification
- Oracle Certified Associate
- Service Now- Agent AI certification
- ITIL/Ascent/FYE/INSPIRE Certified
- Certified Scrum Master
- Professional Scrum Product Owner2
- Certified Commercial Banker
Accomplishments
- Multiple Client's Appreciation
- Star Performer - 9 Times
- Special Initiatives Award
- Beyond Excellence Award
- Special Learning Award
Disclaimer
I hereby declare that all above mentioned particulars and information are true, correct and complete to the best of my belief and knowledge., 10/12/24
Personal Information
Date of Birth: 12/11/85
Place-Kolkata
Nationality-Indian
Marital Status-Married
Attributes
- Team player
- Intuitive
- Leadership
- Process Oriented
Signatory
Date :- 5-Sep-2025
Place :- Kolkata Signature
Timeline
Service Delivery Manager-L3 Team
Tata Consultancy Services Limited
02.2022 - Current
Scrum Master-AI Provisioning
Tata Consultancy Services Limited
07.2021 - Current
Techno Manager
Tata Consultancy Services Limited
06.2014 - 06.2021
Production Support Executives
Tata Consultancy Services Limited
04.2012 - 05.2014
Developer
Tata Consultancy Services Limited
03.2010 - 03.2012
BACHELOR OF TECHNOLOGY - Electrical Engineering
West Bengal University of Technology
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