Hi, I’m
DEBANJAN CHAKRABORTY
IT Infrastructure Engineer
Bangalore
Summary
Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than 9+ years of familiarity in overseeing diagnostics and troubleshooting tasks.
Overview
9
years of professional experience
2
Certifications
2
Languages
Work History
ComputaCenter India Pvt. LtdBangalore
Technical Analyst
04.2021 - Current
Job overview
- Currently working as Wintel Engineer with overall 9+ yrs of experience in IT Infrastructure.
- Day to day task involved in->
- Patch management.
Server health monitoring.( Exchange 2016, DAGS, Sharepoint 2013)
Servers daily health data analysis.
Incident Management.
Automation.
Server hardware breakfix.
Technology involved- Vsphere, SCOM, Service Now, Citrix, Windows Server 2016 Datacenter.
BT e-serv India Pvt. LtdBangalore
Associate IT Infrastructure Engineer
08.2017 - 03.2021
Job overview
- BT Internal Project Experience: August 9th , 2017, rst, 2021
- Key Responsibilities Handled Responsible for resolving customers critical technical OS related and networking issues on their laptop/desktops
- Responsible for maintaining and monitoring organizations Print Infrastructure
- Responsible for Incident Management during outages
- Responsible for to identify process improvement initiatives, while maintaining a high level of user experience
- Responsible for to follow and adhere with ITIL standards
- Technologies involved: Agent Desktop, Ricoh ADM, Remedy, Fixit AS.
Hi-Power Support Center LLPBangalore
Senior e-service Associate
03.2016 - 08.2016
Job overview
- Key Responsibilities Handled Responsible for managing, creating internal employee profile on AD
- Responsible for addressing IT related queries of internal employees
- Responsible for managing complete IT and network infrastructure
- Responsible for managing complete internal network infrastructure
- Technologies involved: Microsoft Management Console (MMC), LDAP.
Capita India Pvt Ltd, Sun LifeBangalore
Executive
09.2014 - 12.2015
Job overview
- Worked as a helpdesk analyst and responsible for managing client’s laptops/desktop related issues through chat or calls
- Responsible for incident management.
Education
Shridevi Institute of Engineering and Technology
Bachelor of Engineering
University Overview
GPA: 63.01
Skills
Technical Skillsundefined
Accomplishments
- Certifications: ITIL V4 Foundation certified
- Completed online training on MS Azure Administrator 104.
Certification
ITIL V4 Foundation Certified
Timeline
ITIL V4 Foundation Certified
06-2022
Completed course on MS Azure Fundamentals from Great Learning
01-2022
Technical Analyst
ComputaCenter India Pvt. Ltd
04.2021 - Current
Associate IT Infrastructure Engineer
BT e-serv India Pvt. Ltd
08.2017 - 03.2021
Senior e-service Associate
Hi-Power Support Center LLP
03.2016 - 08.2016
Executive
Capita India Pvt Ltd, Sun Life
09.2014 - 12.2015
Shridevi Institute of Engineering and Technology
Bachelor of Engineering
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