Debaprasad Dey
Purba Medinipur
Summary
Dynamic customer support professional with extensive experience at John Deere India Pvt. Ltd. Proven expertise in transmission assembly and testing, complemented by strong problem-solving skills. Successfully led a team to enhance productivity through Lean Manufacturing initiatives, achieving significant reductions in operational losses and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Support – UP West & Uttarakhand
John Deere India Pvt. Ltd.
Pune
07.2025 - Current
- Facilitated customer satisfaction by employing strong communication and effective problem resolution.
- Addressed customer inquiries and issues using targeted problem-solving strategies.
- Collected customer feedback to pinpoint specific service improvement opportunities.
Customer Support Specialist
John Deere India Pvt Ltd.
Agra
01.2012 - Current
- 2012-Completed diploma apprenticeship program.
- 2013-As a Technical Trainee.
- 2014-As an Assistant Technician-1
- 2017-As Assistant Technician-2
- 2020-As a Senior Technician-1
- 2023-As a Senior Technician-2
- 2025-As a Customer Support for Trem-4 Tractor (above 50HP) in Uttar Pradesh(west) and Uttar Pradesh.
Team Leader – Transmission Testing Line
John Deere India Pvt. Ltd.
Pune
01.2012 - 07.2025
- Managed transmission performance testing for multiple gearbox variants.
- Led a team of approximately 40 employees on the transmission testing line.
- Conducted work study and time study to eliminate bottlenecks in assembly processes.
- Implemented Continuous Improvement (CI) initiatives and Lean Manufacturing principles.
- Coordinated with quality department to resolve customer complaints and improve product reliability.
- Ensured compliance with shop floor systems such as NFFP and 5S audits.
- Implemented Poka-Yoke systems and safety improvement projects.
- Prepared daily production reports and analyzed operational losses.
- Improved productivity by eliminating Non-Value-Added (NVA) activities.
- Performed root cause analysis using Why-Why methodology.
- Reduced repair and rejection costs by eliminating repetitive defects.
- Monitored customer complaints and implemented corrective actions.
- Encouraged multi-skilling to optimize manpower utilization.
- Implemented Kaizen initiatives for productivity improvement, cycle time reduction and energy saving.
- Conducted daily line-up meetings and monitored attendance to control absenteeism.
Education
Vocational Education -
Tamluk Hamilton School
01-2011
SSLC -
Tamluk High School
01-2007
Diploma - Automobile Engineering
Malda Polytechnic College
Skills
- Transmission Assembly and Testing
- Lean Manufacturing
- TPM
- Poka-Yoke
- Root Cause Analysis
- MS Office
- TOT training
- BS-4 Tractor electrical and mechanical training
- Technical troubleshooting
- Gearbox testing
Accomplishments
- Contributed to achieving Silver Certification of John Deere Quality and Production System.
- Led team awarded Best Continuous Improvement Team of the Year.
- Recipient of 'Pat on the Back' Award (2018).
- Great Job Award for highest PR Transmission suggestions and unsafe condition reporting.
- Recognition for providing new Test Rig Bed No. 9 for PR, UTAI and S Model transmissions.
Personal Information
- Date of Birth: 09/08/1991
- Marital Status: Married.
- Permanent Address: Purba Medinipur, West Bengal.
Projects
- Trolley Design for Solenoid Valve Handling, Redesigned vendor supplied trolley to reduce material handling and NVA., INR 1,62,000
- Movable Fixture for Heavy Tool Handling, Designed movable fixture to reduce operator fatigue and improve ergonomics.
- Lean Manufacturing Implementation, Introduced visual inspection systems, reduced shop floor space usage, improved line balancing and workflow efficiency.
Training
- National Council for Vocational Training, John Deere Technical & Learning Centre Training (Pune), Hands-on training in assembly and dismantling of tractor components
- Industry trainings: TPM, Safety, Kaizen, Poka-Yoke, FMEA
Languages
- Hindi
- English
- Bengali
Cost Control Contributions
- Reduced repair and rejection costs by eliminating repetitive defects.
- Monitored customer complaints and implemented corrective actions.
- Encouraged multi-skilling to optimize manpower utilization.
- Implemented Kaizen initiatives for productivity improvement, cycle time reduction and energy saving.
- Conducted daily line-up meetings and monitored attendance to control absenteeism.
Timeline
Customer Support – UP West & Uttarakhand
John Deere India Pvt. Ltd.
07.2025 - Current
Customer Support Specialist
John Deere India Pvt Ltd.
01.2012 - Current
Team Leader – Transmission Testing Line
John Deere India Pvt. Ltd.
01.2012 - 07.2025
Vocational Education -
Tamluk Hamilton School
SSLC -
Tamluk High School
Diploma - Automobile Engineering
Malda Polytechnic College