Debapratim Ghosh

Performance-oriented Service Leader offering exceptional record of achievement over 18 years of experience. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Proficient in using indepndent decision making skills and sound judgement to positively impacting company success. Dedecated to applying training, monitoring , morale building abilities to enhance employee engagement and boost performance

• Generate and analyze MIS reports for top management.
• Handle customer escalations within 24 hours.
• Create training calendar for Service Technicians.

• Date of Birth: 06/21/83
• Marital Status: Married

• Ensure world class service support for customers, dealers, and distributors.
• Implement Service Policy, Customer Relationship Management, Spare Management, and GST compliance.
• Enhance service delivery through network identification and expansion.
• Conduct training programs for Service Center Engineers.
• Optimize spare availability and reduce lead time.
• Generate revenue through spare sales and warranty services.
• Conduct regular audits of Service Centers.