Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Debapriya Dhar

Noida

Summary

Passionate and solution-oriented Project Delivery Manager with over 12 years of experience successfully managing and delivering large, complex, multi-technology transformation projects. Demonstrates excellent time management and problem-solving skills, ensuring efficient project execution. Recognized for reliability, adaptability, and a swift capacity to learn and apply new skills. A star performer in the IT domain, known for a passionate, problem-solving, and can-do attitude.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager

Tech Mahindra
06.2022 - Current
  • Responsible for activities that integrate the various elements of project delivery.
  • Scheduling and directing an effective project kick-off call from the stage of identifying all project stakeholders, helping to define the project scope, roles, and responsibilities.
  • Preparing, implementing, and monitoring project plans within pre-set budgets, deadlines, and resources, with a focus on process, quality, and a right-first-time approach, mitigating diverse trends through effective control measures and corrective management actions.
  • Allocation of the approved project budget across procurement, labor hours, software licenses, etc.
  • Resource management: alignment of resources per the project requirement. Ensuring smooth onboarding and offboarding of project resources to meet project milestones.
  • Identify, analyse, prioritize, and communicate project Risks, Issues & Opportunities, and feed information to stakeholders based on RACI matrix for successful completion of Project.
  • Maintaining project documentation, e.g., SOW, project charter, governance, project progress reports, risk and issue log register, minutes of meeting, and lessons learned.
  • Monitor and report project progress and status throughout the project lifecycle, ensuring timely and accurate reports are prepared as required by the client, internal project team, and project stakeholders.
  • Collaborating with cross-functional teams, including engineering, procurement, and operations, to achieve project milestones.
  • Manage interaction between the customer, partners, and the internal project team to ensure appropriate relationships exist to produce positive project outcomes.
  • Weekly project progress updates to all stakeholders, internal management, as well as customers.
  • Works with the team on project proposals, contracts, estimates, and schedules.
  • Implemented effective continuous improvement processes and best practices based on the lessons learned for reducing delivery time, better resource utilization, and cost savings.
  • Developed risk management strategies to mitigate potential project challenges.
  • Monitoring the project from a cost perspective, and improving the profitability of the projects through resource optimization and other best practices.
  • Provided guidance to team members regarding tasks assigned to them.
  • Identify, analyze, prioritize, and communicate project risks, issues, and opportunities, and feed information to stakeholders based on the RACI matrix for the successful completion of the project.
  • Perform project closure activities, including lessons learned and other administrative closure activities.
  • Managing a team of four team members and acting as a single point of contact for stakeholders.

Global Process Manager (Billing)

British Telecom
01.2013 - 01.2022
  • Oversaw all proposal (Quote, RFP, RFI) development steps for telecom infrastructure projects.
  • Develop strategic direction while communicating the vision for the global Bill-to-Cash processes on behalf of the GCB&A, ensuring a high level of standardization throughout project execution.
  • Streamlined process workflows to enhance operational efficiency across different billing platforms.
  • Strategic Billing Delivery Lead, Commercial, and Delivery Manager with proven knowledge of transitioning contracts from the vendor site.
  • Ensuring that all the invoices are sent out to customers within timelines.
  • Managing the supplier PO management process.
  • Understands the business requests and analyzes the requirements to co-construct the service with stakeholders and the solution design team.
  • Supported multiple billing projects across all BT billing platforms.
  • Leading all migration and transformation projects from legacy to strategic.
  • Responsible for preparing controls for group customer billing and assurance for better process governance across all functions.
  • Handle and diffuse escalations through RCA and POR documentation.
  • Managing supplier SLAs and providing feedback as needed.
  • Led training sessions for staff members on new processes or updates to existing ones.

Genpact
01.2010 - 01.2012
  • Processing Amendments and Deposits for Westpac.
  • Piloting the request.
  • Ensuring all the pensions are paid within timelines.
  • Managing Rework.

Education

PGDBM - Marketing, IT

B-COM - Hons

Skills

  • Project Management
  • Feasibility Analysis
  • Work-flow Planning
  • Product Management
  • Cross Functional Knowledge
  • Service Delivery
  • People Management
  • Customer Champion
  • Commercial Thinker
  • Risk Management
  • BT Security (Cyber)
  • Invoicing and Billing
  • Vendor Management

Websites

Certification

  • PMP, 4183452
  • ITIL V4, due in 11/2023

Timeline

Project Manager

Tech Mahindra
06.2022 - Current

Global Process Manager (Billing)

British Telecom
01.2013 - 01.2022

Genpact
01.2010 - 01.2012

PGDBM - Marketing, IT

B-COM - Hons

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Debapriya Dhar