Debapriya Dhar
Noida
Summary
Passionate and solution-oriented Project Delivery Manager with over 12 years of experience successfully managing and delivering large, complex, multi-technology transformation projects. Demonstrates excellent time management and problem-solving skills, ensuring efficient project execution. Recognized for reliability, adaptability, and a swift capacity to learn and apply new skills. A star performer in the IT domain, known for a passionate, problem-solving, and can-do attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Tech Mahindra
06.2022 - Current
- Responsible for activities that integrate the various elements of project delivery.
- Scheduling and directing an effective project kick-off call from the stage of identifying all project stakeholders, helping to define the project scope, roles, and responsibilities.
- Preparing, implementing, and monitoring project plans within pre-set budgets, deadlines, and resources, with a focus on process, quality, and a right-first-time approach, mitigating diverse trends through effective control measures and corrective management actions.
- Allocation of the approved project budget across procurement, labor hours, software licenses, etc.
- Resource management: alignment of resources per the project requirement. Ensuring smooth onboarding and offboarding of project resources to meet project milestones.
- Identify, analyse, prioritize, and communicate project Risks, Issues & Opportunities, and feed information to stakeholders based on RACI matrix for successful completion of Project.
- Maintaining project documentation, e.g., SOW, project charter, governance, project progress reports, risk and issue log register, minutes of meeting, and lessons learned.
- Monitor and report project progress and status throughout the project lifecycle, ensuring timely and accurate reports are prepared as required by the client, internal project team, and project stakeholders.
- Collaborating with cross-functional teams, including engineering, procurement, and operations, to achieve project milestones.
- Manage interaction between the customer, partners, and the internal project team to ensure appropriate relationships exist to produce positive project outcomes.
- Weekly project progress updates to all stakeholders, internal management, as well as customers.
- Works with the team on project proposals, contracts, estimates, and schedules.
- Implemented effective continuous improvement processes and best practices based on the lessons learned for reducing delivery time, better resource utilization, and cost savings.
- Developed risk management strategies to mitigate potential project challenges.
- Monitoring the project from a cost perspective, and improving the profitability of the projects through resource optimization and other best practices.
- Provided guidance to team members regarding tasks assigned to them.
- Identify, analyze, prioritize, and communicate project risks, issues, and opportunities, and feed information to stakeholders based on the RACI matrix for the successful completion of the project.
- Perform project closure activities, including lessons learned and other administrative closure activities.
- Managing a team of four team members and acting as a single point of contact for stakeholders.
Global Process Manager (Billing)
British Telecom
01.2013 - 01.2022
- Oversaw all proposal (Quote, RFP, RFI) development steps for telecom infrastructure projects.
- Develop strategic direction while communicating the vision for the global Bill-to-Cash processes on behalf of the GCB&A, ensuring a high level of standardization throughout project execution.
- Streamlined process workflows to enhance operational efficiency across different billing platforms.
- Strategic Billing Delivery Lead, Commercial, and Delivery Manager with proven knowledge of transitioning contracts from the vendor site.
- Ensuring that all the invoices are sent out to customers within timelines.
- Managing the supplier PO management process.
- Understands the business requests and analyzes the requirements to co-construct the service with stakeholders and the solution design team.
- Supported multiple billing projects across all BT billing platforms.
- Leading all migration and transformation projects from legacy to strategic.
- Responsible for preparing controls for group customer billing and assurance for better process governance across all functions.
- Handle and diffuse escalations through RCA and POR documentation.
- Managing supplier SLAs and providing feedback as needed.
- Led training sessions for staff members on new processes or updates to existing ones.
Genpact
01.2010 - 01.2012
- Processing Amendments and Deposits for Westpac.
- Piloting the request.
- Ensuring all the pensions are paid within timelines.
- Managing Rework.
Education
PGDBM - Marketing, IT
B-COM - Hons
Skills
- Project Management
- Feasibility Analysis
- Work-flow Planning
- Product Management
- Cross Functional Knowledge
- Service Delivery
- People Management
- Customer Champion
- Commercial Thinker
- Risk Management
- BT Security (Cyber)
- Invoicing and Billing
- Vendor Management
Certification
- PMP, 4183452
- ITIL V4, due in 11/2023
Timeline
Project Manager
Tech Mahindra
06.2022 - Current
Global Process Manager (Billing)
British Telecom
01.2013 - 01.2022
Genpact
01.2010 - 01.2012