Debapriya Poddar
Sales & Marketing
Kolkata
Summary
I am a dynamic and enterprising person with good organizational and interpersonal skills. Having the requisite education, I am seeking a long-term responsible position in a growth-oriented organization having excellent work environment.
A result oriented professional with 14 & half yrs. experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Assistant Director of Sales
Allita hotels & resorts
Kolkata
01.2018 - Current
- Complete pre sales & post-sales support
- Promoted to Asst
- Director Of Sales since 2022
- Taking care of the total Sales & customer care department of HO as well as property
- Monitoring booking, follow ups, after stay & sales promotion calls
- Sending e-mailers (promotions & informative)
- Converting queries into sales (Both B2B & B2C)
- Making proposals, contracts, GIS
- Monitoring the extra activities of guests & employees
- Coordinating with travel desk
- Handling the master data base for various purposes
- Taking complete care of any customer grievances
- Complying with off line Travel agents & corporate, Responsible for business development with respect to room sales and associated banquet sales
- Dealing with corporate houses, Banks, Public sector companies, Travel Agents, Health sector, Pharmaceutical, FMCD, Tourism Bureaus as well as FITs for achieving room sales and promoting the hotel & resort facilities to existing and prospective guests
- Making all Tie-ups related for its Resort property& its Retail outlet
- Negotiating package rates for FITs & for getting mice business with corporate
- Digital Marketing
- Planning various activities for marketing
- Maintaining social media calendar
- Panning social media awareness through various pages & website
- Planning creative for various occasions Handling Online booking agents
- Coordinating all the bookings from online travel agents
- Maintaining the inventory & rates as per instruction from sales head
- Maintaining all the individual dash boards as well as our channel manager & booking engine
- Managing the contents of individual extranet.
Customer Care Manager
Mukesh Hyundai
Kolkata
09.2016 - 01.2018
- Handling the total customer base
- Handling customer queries and complaints
- Closing complaints as per company norms
- Supervising the total car delivery process
- Monitoring the pre and post delivery calls to the customers
- Managing a total team of three customer care executives, two lobby executives, delivery and PDI team
- Coordinating with HMIL, handling HMIL and JD Power audits.
Asst. Manager- HR
ILS Hospitals Pvt. Ltd.
Kolkata
03.2012 - 04.2013
- Handling complete procedure of Recruitment i.e
- Drafting and publishing of advertisement, searching resumes in Portals, short listing of Applications received, calling candidates for interview, organizing and conducting the interviews for various positions
- Joining Formalities for the new recruits
- Facilitating the Bank Account opening of the new joiners
- Coordinating with the consultancies
- Handling Induction and Orientation of Newly Joined
- Monitoring the Attendance System
- Keeping Leave record
- Handling of grievances of employees on day-to-day basis & maintain healthy work environment
- Coordination between corporate office and branch offices
- Coordinate with the pay roll team (accounts)
- Facilitating the Salary, Processing of the Permanent & Casual Employees, managing employee data base using SAP
- Looking after the general Operations Work
- Totally responsible for office maintenance & other admin related work
- Responsible for tour & travel part of the company
- Vendor management.
Sr. Executive - HR
Kausalya Infrastructure Development Corporation Ltd.
Kolkata
03.2010 - 02.2012
- Responsible for to end-to-end recruitment including screening investing, negotiating & reference checks
- Responsible for completing & joining formalities
- Preparation for office letters, appointment letters, referral payouts & etc
- Co-ordination with payroll team
- Solving employee queries & grievances
- Visiting various institutions for campus selection.
Admin Officer
BMA Wealth Managers
Kolkata
04.2005 - 02.2010
- Up keeping & maintaining employee’s leave & attendance records
- Handling payroll of employees
- Responsible for to end-to-end recruitment including screening investing, negotiating & reference checks
- Responsible for the total filing & co-ordinate with internal audit
- Responsible for any admin work.
Education
MBA - HR & Marketing
Sikkim Manipal University
01.2006
B.A -
M.M.C.C (C.U)
01.2004
H.S -
W.B.C.H.S.E
01.2001
10th Pass -
ICSE (BANGALORE)
01.1999
Basic in MS-Office & Internet -
Skills
- Exceptional communication skills
- Excellent Negotiator
- Dedicated & motivating team leader
- Creative mind
- Problem solver
- Well versed in current media platforms
- Business strategy executor
- Revenue management
- Sales Leadership and Training
- Client Relationship Management
- Social Media Marketing
- Sales Team Training
- Channel Development
- Vendor Management
- Sales Strategy Development
- Revenue Forecasting
- Brand Development
- Business Needs Assessment
- New Hire Onboarding
- Service-Driven Sales
- Analytical Problem Solver
Languages
- English
- Hindi
- Bengali
Timeline
Assistant Director of Sales
Allita hotels & resorts
01.2018 - Current
Customer Care Manager
Mukesh Hyundai
09.2016 - 01.2018
Asst. Manager- HR
ILS Hospitals Pvt. Ltd.
03.2012 - 04.2013
Sr. Executive - HR
Kausalya Infrastructure Development Corporation Ltd.
03.2010 - 02.2012
Admin Officer
BMA Wealth Managers
04.2005 - 02.2010
MBA - HR & Marketing
Sikkim Manipal University
B.A -
M.M.C.C (C.U)
H.S -
W.B.C.H.S.E
10th Pass -
ICSE (BANGALORE)
Basic in MS-Office & Internet -
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