Hi, I’m
Debapriya Ghosh
Account Manager
Bengaluru
Summary
Dedicated Account Manager with a proven track record of exceeding sales quotas and fostering long-term client partnerships. Skilled in identifying client needs, developing tailored solutions, and effectively communicating value propositions. Experienced in leading teams and delivering operational improvements. Proficient in networking technology and customer service. Strong leadership abilities combined with a deep understanding of business development strategies.
Overview
11
years of professional experience
21
Certificates
6
years of post-secondary education
Work History
Amazon INBangalore
Account Manager
04.2021 - 06.2023
Job overview
- Managed high-value seller accounts with a turnover of 1Cr+, driving their business growth on the Amazon.in platform.
- Conducted deep dives into seller's product catalogs to identify opportunities for sales growth and provided recommendations for improvement.
- Collaborated with sellers to optimize their product listings with creative wording and attractive visuals, enhancing their visibility and conversion rates.
- Retained and nurtured relationships with sellers who had discontinued their business with Amazon, resulting in re-engagement and increased sales.
- Visited Amazon warehouses to gain insights into product handling and provided training to warehouse teams on handling seller products.
- Awarded for Best Account Manager in January.
Cure Fit (Diverse Retails Private Limited)Bangalore
Business Development Executive
10.2019 - 08.2020
Job overview
- Managed the Cult Fit Gym segment, assisting clients with joining and addressing any issues promptly.
- Conducted thorough product inspections before menu rollouts for the EAT.fit team.
- Handled numerous escalation issues, advocating for customer satisfaction and resolving complaints.
- Implemented effective strategies resulting in a 30% reduction in customer issues.
- Conducted investigations to identify and address fraudulent sellers based on order patterns.
Aegis Customer Support Services Private LimitedBangalore
Senior Team Lead - Operation
10.2016 - 09.2019
Job overview
- Led and trained a team of 60 associates, including 2 team leads, in handling customer service operations for a line of business.
- Managed escalations and ensured timely resolution, maintaining high customer satisfaction levels.
- Updated the team with new updates for the line of business and collected feedback from associates to improve processes and performance.
- Assumed responsibility for underperforming teams, implementing strategies to improve quality and achieve
Minacs Private LimitedBangalore
Team Lead Customer Service
04.2015 - 08.2016
Job overview
- Oversaw a team of 30 associates, ensuring they achieved their Key Result Areas (KRAs).
- Conducted deep dives into team performance to identify areas for improvement and maintain hygiene standards.
- Conducted product research and implemented Standard Operating Procedures (SOPs) to enhance service quality.
24/7 Customer Pvt. Ltd.Bangalore
Network Engineer
04.2012 - 01.2015
Job overview
- Collaborated with the leadership team to enhance wired and wireless network infrastructure, resulting in a 99% uptime improvement.
- Implemented networking technologies, including Ethernet, LAN, WAN, WLAN, Firewall, and TCP/IP.
- Promoted to Team Lead based on exceptional performance and organizational impact.
- Managed multiple teams and achieved 0% attrition for six months.
- Received awards for Best Team Lead for two
Timeline
Account Manager
Amazon IN
04.2021 - 06.2023
Business Development Executive
Cure Fit (Diverse Retails Private Limited)
10.2019 - 08.2020
Senior Team Lead - Operation
Aegis Customer Support Services Private Limited
10.2016 - 09.2019
Team Lead Customer Service
Minacs Private Limited
04.2015 - 08.2016
Network Engineer
24/7 Customer Pvt. Ltd.
04.2012 - 01.2015
Institute of Technology & Science, CH. Charan Sing
Bachelor of Computer Applications from Computer And Information Sciences
06.2011 - 04.2014
Dayananda Sagar Institute of Technology
High School Diploma
04.2008 - 04.2011
Skills
Relationship building and management
undefinedEducation
Institute of Technology & Science, CH. Charan Sing
Bachelor of Computer Applications from Computer And Information Sciences
06.2011 - 04.2014
Dayananda Sagar Institute of TechnologyBengaluru
High School Diploma
04.2008 - 04.2011
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