DEBARATI GHOSH
Team Leader
Bangalore
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7.5 years of extensive leadership experience in Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Operations Team Manager
Accenture Solutions Pvt Ltd
11.2021 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Team Leader
Tech Mahindra
01.2020 - 11.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Risk & Fraud Analyst
Amazon Development Centre
02.2017 - 04.2019
- Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Taught employees how to control risks at front line.
- Built and harmonized operations reports for team leaders, senior managers and executives.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Senior Process Associate
Infosys Limited
Bangalore
08.2015 - 01.2017
- Result Areas:
- Continuation with developing and implementing of a Business Continuity Management System (BCMS) using industry best practice by supporting various departmental personnel with bringing plans and programs into compliance
- Continuation in managing the company’s Business Continuity Steering Committee and provide enterprise wide guidance on all matters related to business continuity plan
- Generated and followed up with business leads for process improvement
- Ensured all processes are carried out in accordance with company regulations
- Continuation of current communication strategy to keep business units up to date and aware of the status of the BCP program and upcoming requirements
- Collaborate with business areas to identify and plan mitigation efforts, business continuity recovery strategies and necessary resources to execute continuity procedures
- Provide subject matter expertise to internal personnel as required to complete identified area’s Business Impact Analysis (BIA)
- Develop/design written BC and Disaster Recovery plans that meet established time and point of recovery objectives, maintain site or departmental level business continuity plans for each critical area of the organization, coordinate and lead regular continuity testing
- Established and maintained relationships with internal colleagues as well as external clients and vendors
- Addressed any questions or queries promptly and politely
- Monitored staff and operations, and drawing up strategies to improve efficiency and reduce costs
- Assisted managers to develop incentives that improve performance
- Attended workshops and events to expand skill set and professional networks
Education
MBA - Master of Business Administration
Heritage Business School
Kolkata 08.2013 - 08.2015
BBA - Bachelor of Business Administration
Pailan College of Management & Technology
Kolkata 08.2010 - 08.2013
Class 12th - Science
Dav Public School
Dhanbad 04.2009 - 04.2010
Class 10th - All Subjects
DAV Public School
Dhanbad 04.2008 - 04.2009
Skills
Risk Assessment
Business Continuous Process
Business Recovery Strategies
Team Building & Leadership
Incident Escalation or BCP Function
Operations management
Training & Coaching
Accomplishments
- Organization: Visa Power Limited
- Project Title: Recruitment & Selection Process
- Period: Jun'14-Aug'14
- SHORT TERM ASSIGNMENTS
- A Study Paper was made on the topic Job Satisfaction and presented as a part of BBA curriculum
- Worked as a Service Brand Activator with Sony India Private Limited, Kolkata (6 weeks) as a part of BBA Curriculum
- Conducted a research and presentation on The Marketing Strategies Followed for better sale by Dairy Milk in 1st sem (MBA)
- Conducted a research & presentation on The Leadership Qualities possessed by the top business personalities in 2nd Semester (MBA
- ACADEMIC ACHIVEMENTS
- Awarded with a certificate for participation in National Talent Science Olympiad Foundation
- Honored with a re-organization certificate received in Disaster management Risk Reduction in MBA
Timeline
Operations Team Manager
Accenture Solutions Pvt Ltd
11.2021 - Current
Team Leader
Tech Mahindra
01.2020 - 11.2021
Risk & Fraud Analyst
Amazon Development Centre
02.2017 - 04.2019
Senior Process Associate
Infosys Limited
08.2015 - 01.2017
MBA - Master of Business Administration
Heritage Business School
08.2013 - 08.2015
BBA - Bachelor of Business Administration
Pailan College of Management & Technology
08.2010 - 08.2013
Class 12th - Science
Dav Public School
04.2009 - 04.2010
Class 10th - All Subjects
DAV Public School
04.2008 - 04.2009