Debarati Ghosh
Bangalore
Summary
High-performing professional with a track record of delivering successful improvements for business operations, profitability, and team development. Resourceful project manager and compliance specialist adept at thriving in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Recruiter Coordinator
Make my Trip (Freelancer)
Bangalore
06.2024 - Current
- Assisted in the development of compensation plans for new employees.
- Maintained candidate database and tracked progress of open positions.
- Developed and maintained positive relationships with hiring managers to ensure effective recruitment process.
- Provided guidance to newly hired employees during onboarding process.
- Managed pre-employment testing requirements for applicants including aptitude tests, personality assessments.
- Reviewed resumes against job requirements to determine best fit for position openings.
- Fostered positive candidate experience throughout the hiring process to promote employer brand.
- Coordinated pre-employment assessments and background checks for final candidates.
Senior Team Manager
Accenture Solutions Pvt. Ltd.
Bangalore
11.2021 - 04.2023
- Led a team of 25 senior associates and 4 Subject Matter Experts on two separate client projects
- Conducted stakeholder meetings for the purpose of sharing project progress.
- Facilitated ongoing training sessions to support the professional development of new team members.
- Implemented corrective action plans to address identified areas for improvement.
- Monitored team's progress against established goals and objectives.
- Fostered an environment of positivity and teamwork among employees.
- Facilitated a culture of collaboration among team members.
- Led regular team gatherings for the purpose of reviewing advancement, resolving obstacles, and strategizing forthcoming initiatives.
Team Leader
Tech Mahindra Ltd.
Noida
01.2020 - 11.2021
- Implemented initiatives to enhance employee relations, leading to a 20% rise in productivity and a 50% boost in revenue streams.
- Crafted training content and facilitated team trainings on emerging methodologies and protocols.
- Effectively addressed customer concerns, ensuring high levels of satisfaction.
- Conducted regular performance reviews to evaluate the progress of each team member.
- Managed day-to-day operations while enforcing compliance with established protocols.
- Proven track record of exceptional customer service and strong work ethic led to advancement into a leadership position.
Senior Transaction Risk Investigator
Amazon Development Centre For India
Bangalore
02.2017 - 04.2019
- Streamlined business operations by understanding customer preferences and incorporating feedback into strategic decision making, resulting in a 15% increase in overall customer satisfaction.
- Contributed to regular meetings with senior management, providing insights on the progress of ongoing investigations.
- Created informative reports outlining findings from investigations pertaining to violations of relevant laws or regulations.
- Investigated advanced methods of identifying and mitigating fraud.
- Ensured comprehensive customer assessment in order to make informed decisions during client onboarding.
- Guided teams in implementing best practices for mitigating online payment risks.
Senior Process Executive
Infosys Ltd.
Bangalore
08.2015 - 01.2017
- Streamlined workflows through the implementation of business process management software training
- Proactively tackled problems that arose due to process changes without delay.
- Efficiently addressed customer issues while adhering to designated response deadlines.
- Supervised project execution and conducted performance evaluations for a team of process analysts.
- Ensured the accuracy and availability of process documentation by consistently updating it.
- Promoted alignment and synergy among teams through facilitation of cross-functional meetings for implementing process improvements.
- Maintained efficient inventory management by proactively monitoring and replenishing stock.
Education
Master of Business Administration - HR & Marketing
Heritage Business School
Kolkata05.2015
Bachelor of Business Administration - HR & Marketing
Pailan College Of Management & Technology
Kolkata04.2013
Skills
- MS Excel
- Ms word
- Ms Power Point
- Project Management
- Vendor Management
- Interview scheduling
- Process Improvemen
- Team Management
- Resume Screening
- Background Checks
- Training & Development
- Problem-Solving
- Compliance knowledge
- Communication
Awards
- Employee Of The Month Award: Recognized by Accenture India Pvt. Ltd. for outstanding performance, dedication, and contribution to the team's success.
- Best Team Leader of the Quarter for managing the team effectively & meeting the stakeholder's requirement for continuous 3 months.
- Acknowledged for outstanding leadership qualities, including effective team management and fostering a positive work environment conducive to productivity and growth.
- Recognized for resolving complex issues promptly and implementing preventive measures to mitigate risks effectively.
- Commended for driving continuous improvement through data analysis, root cause analysis, and the implementation of best practices.
Declaration
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Debarati Ghosh
Timeline
Recruiter Coordinator
Make my Trip (Freelancer)
06.2024 - Current
Senior Team Manager
Accenture Solutions Pvt. Ltd.
11.2021 - 04.2023
Team Leader
Tech Mahindra Ltd.
01.2020 - 11.2021
Senior Transaction Risk Investigator
Amazon Development Centre For India
02.2017 - 04.2019
Senior Process Executive
Infosys Ltd.
08.2015 - 01.2017
Master of Business Administration - HR & Marketing
Heritage Business School
Bachelor of Business Administration - HR & Marketing
Pailan College Of Management & Technology
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