Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Websites
References
Timeline
Generic

Debarati Karmakar

Bangalore

Summary

Business Analyst skilled in analyzing processes, gathering requirements, and implementing solutions for enhanced efficiency and growth. Proficient in data analysis, stakeholder management, and project delivery. Strong team player and communicator with a track record of driving results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialist

Flipkart Internet Private Limited
Bangalore
07.2019 - 05.2023
  • Worked as acting Business Analyst to develop Smart assist application using Agile Methodology.
  • Smart Assist tool basically developed for all category products which will sell in flipkart.
  • Functionality of this tool was to manage complete customer history including returns, cancellation, purchase history, product delivery issues, fraud check, business revenue generation etc. etc.
  • Worked as acting Business Analyst to develop Smart Check application using Waterfall Methodology.
  • Smart Check tool was developed to analyze health check for mobile categories.
  • The purpose of this project is to analyze customers mobile problems, solve customers issues and reduce customer return.
  • Analyzed customer data to determine trends in purchasing behavior using enterprise analysis in RCA technique.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Identified gaps between current state and desired future state operations using GAP Analysis technique.
  • Identified stakeholders using RASCI matrix.
  • Prepared documentation summarizing findings from stakeholder meetings and interviews.
  • Evaluated business processes for improvement opportunities through automation.
  • Collaborated with stakeholders to define features and integrations.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Improved processes and procedures to achieve key performance metrics.
  • Identified needs of customers promptly and efficiently.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Gathered requirements, analyze requirements, Sorted and prioritized requirements for waterfall project using MOSCOW technique.
  • Conducted MOM with technical team , stakeholders to track a continuous progress in project.
  • Wrote User stories, Acceptance criteria for requirements to help development team to deliver the exact functionalities of the projects.
  • Worked as acting Scrum Master role for 1 year and facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
  • While Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
  • Coordinated with stakeholders to prioritize backlog items and ensure alignment with business objectives.
  • Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
  • Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
  • Acted as a primary contact between development teams, product owners, stakeholders and other external parties throughout the entire lifecycle of a project.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Worked in Jira and some Internal tools like Sentinel dashboard.

Specialist

Flipkart Internet Private LTD.
Bangalore
08.2014 - 06.2019
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in ongoing training and compliance activities.
  • Worked in flipkart account verification process called OTP.
  • Worked in flipkart internal products like perfecthomes furniture category.
  • Worked in customer service operations via calls , emails, chat process.
  • Provided flipkart perfecthomes furniture products training for new joiners.
  • Designed flipkart grocery process which was newly launched in market.
  • Act as a team lead for new joiners in grocery project.
  • Working with development team for enhancement and issue fixing ideas for grocery project and perfecthomes furniture category during BBD sale.
  • Perform quality review for process excellence.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Generated reports to track performance metrics of team members.

Education

Master of Computer Applications - Computer Application

R V College of Engineering
Bangalore
09-2013

Bachelor of Computer Applications - Computer Applications

Netaji Subhash Engineering College
Kolkata
05-2010

Higher Secondary - Science Education

WBCHSE
Barasat
05-2007

Skills

  • UML Diagram
  • Basic SQL
  • MS Visio
  • Balsamic
  • Requirement Gathering
  • Requirement Analysis
  • Requirement Prioritization
  • SWOT Analysis
  • GAP Analysis
  • Requirement Elicitation
  • Stakeholder Identification
  • Requirement Engineering
  • Business Analysis
  • Impact Analysis
  • Agile
  • Scrum
  • Problem Analysis
  • Process Re-engineering
  • Business Case Documentation
  • Document Preparation
  • BRD
  • FRD
  • Use Case Diagram
  • Activity Diagram
  • Draw io
  • Jira
  • Team Handling
  • Quality Audit
  • Training skills in various flipkart process
  • MS Excel
  • RCA
  • RTM
  • UAT
  • MOM preparation
  • Good Communication skill
  • Customer Handling
  • Team building
  • Flexible and Adaptable

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Certification

  • Certified Business Analysis Professional - IIBA

Accomplishments

  • Achieved best Team Award trophy

Affiliations

1. Have passed Junior Diploma (part: 1, 2, 3) with 1stdivision in painting from “Govt. of Art and Culture”.

2. Have passed Senior Diploma (part: 1, 2, 3) with 1stdivision and distinction in painting from “Govt. of Art and Culture”.

3. Passed with distinction in painting from “Govt. of Art and Culture”.

4. Won 3rd prize in Recitation.

5. Participating College Cultural Program as a Lead in some Events.

Websites

References

References available upon request.

Timeline

Specialist

Flipkart Internet Private Limited
07.2019 - 05.2023

Specialist

Flipkart Internet Private LTD.
08.2014 - 06.2019

Master of Computer Applications - Computer Application

R V College of Engineering

Bachelor of Computer Applications - Computer Applications

Netaji Subhash Engineering College

Higher Secondary - Science Education

WBCHSE

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Debarati Karmakar