Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Debarati Roy

SAP Learning & Development Specialist
Kolkata

Summary

Strategic and specialist Learning & Development professional with 16 years of experience, including 12 years in SAP-focused enablement and certification operations. Expertise in driving training strategy, managing SAP learning ecosystems, and enabling skill development in emerging SAP technologies.

Expert authority in SAP license lifecycle management, including renewal, allocation, and utilization optimization. Recognized for building scalable training frameworks, ensuring certification impact, and collaborating closely with SAP to sustain and expand strategic partnerships aligned with evolving capability goals.

Overview

21
21
years of professional experience

Work History

Lead Consultant / Deputy Manager

HCLTech
10.2021 - Current
  • Recognized as a key contributor in securing HCLTech’s prestigious RISE with SAP Validated Partner status, a global recognition awarded by SAP for demonstrated expertise in complex SAP transformations—solidifying HCLTech’s position as a trusted strategic partner.
  • Led end-to-end SAP license lifecycle management, from renewal and allocation planning to post-handover issuance, enablement, and utilization tracking—achieving 96% certification and 90% Learning Hub utilization.
  • Drove transition from On-Prem to Cloud certifications, resulting in 50% growth in Cloud ERP and 80% in BTP certifications; launched major enablement campaigns like Rise with SAP and Gen AI.
  • Spearheaded talent enablement programs including Train-to-Deploy, Fresher++, and cross-skilling tracks—successfully transitioning trained bench talent to billable project roles.
  • Championed strategic SAP academies including ABAP Cloud, BTP Admin, Gen AI, and Clean Core, aligning learning tracks with future-ready SAP capabilities.
  • Served as the SPOC for SAP certification governance and L&D communications, partnering with SAP to audit and validate certification records, ensuring data integrity and compliance.
  • Planned and executed training for flagship HCLTech clients, aligning with delivery goals and capability uplift for key accounts across verticals.
  • Created strategic enablement calendars, dashboards, and internal newsletters to enhance visibility, planning, and stakeholder alignment across learning initiatives.

Business Operations Advisor

SAP India Pvt Ltd (viaTalentPro)
05.2017 - 02.2018
  • Conducted revenue projection analysis by gathering actuals and forecasts from Delivery, Sales, and Finance teams to support strategic planning.
  • Performed variance analysis between budget targets and revenue forecasts, enabling data-driven decision-making.
  • Delivered insightful analytics through a blend of manual and tool-based methods, with visual dashboards for leadership reviews.
  • Led cross-functional coordination during quarterly planning cycles, forecasting revenue across six quarters and aligning with annual budgeting goals.
  • Championed operational excellence and collaborative process improvements in revenue projection and budget planning frameworks.
  • Produced detailed MIS reports, including revenue trends by customer, industry, and service line for senior leadership consumption.

Education Consultant - Training Delivery Lead

SAP India Pvt. Ltd. (via TalentPro & Dexler)
01.2008 - 06.2016
  • Led pan-India delivery of SAP training programs across public sector, partners, internal teams, and individual learners, managing a team of senior delivery associates.
  • Contributed to 3–5% of annual LOB revenue through awareness campaigns, webinars, and targeted demand generation strategies.
  • Oversaw end-to-end execution of training engagements (Proposal to Payment) including instructor onboarding, infrastructure readiness, customer alignment, billing, and closure.
  • Spearheaded quarterly training and revenue planning through cross-functional coordination with sales, delivery, marketing, and leadership stakeholders.
  • Designed and delivered structured programs from graduate hire to executive level, including Train-the-Trainer, Design Thinking, and new product enablement workshops.
  • Established and managed the Kolkata training centre, while also acting as SPOC for SAP’s largest implementation partner, building strong customer and global stakeholder relationships.
  • Pioneered virtual training delivery and SAP Learning Hub integration, improving accessibility and scalability of enablement offerings.
  • Drove operational excellence by developing collaborative platforms for revenue forecasting, budgeting, and satisfaction index improvements.
  • Played a key role in designing new tools and UI for web-based trainings and certifications, aligned to evolving product needs and market trends.

Executive Marketing

Kolkata West International City
07.2007 - 01.2008
  • Managed customer interactions across phone and desk, maintained correspondence logs, and coordinated with agents while utilizing FOX Pro ERP and MySAP as an end user.

Knowledge Executive - Trainee

Compare Infobase Limited
02.2007 - 06.2007
  • Developed content for travel portals, conducted research and analysis, and prepared team-level MIS reports for performance and operational insights.

Customer Service Executive

ICICI Prudential Life Insurance
11.2006 - 01.2007
  • Provided end-to-end customer service support to branch customers and advisors, managed policy issuance, resolved escalations, and maintained detailed MIS reports.

Senior Customer Service Executive

Hutchison Telecom
08.2004 - 07.2006
  • Delivered customer service support including issue resolution and escalation handling; served as trainer for product, process, and CRM for new hires, and maintained comprehensive MIS reports.

Education

Bachelor of Arts - English Language And Literature

University of Delhi
New Delhi, India
04.2001 -

Skills

    SAP Learning & Certification Ecosystem

    Strategic Training Program Management

    SAP License Lifecycle Management

    Stakeholder Engagement & Communication

    Emerging SAP Technology Enablement

    Talent Development & Workforce Readiness

    Learning Analytics & Reporting

    Vendor & Partner Collaboration

Accomplishments

  • SAP –2012, recipient of delivery excellence award
  • SAP –2013, recipient of delivery excellence award
  • SAP –2014, recipient of delivery excellence award
  • SAP –2015, recipient of delivery excellence award
  • SAP –2016, recipient of delivery excellence award
  • Tech Ed contributor achiever award
  • SAP – Promoted to Learning Management Lead in January 2016

Timeline

Lead Consultant / Deputy Manager

HCLTech
10.2021 - Current

Business Operations Advisor

SAP India Pvt Ltd (viaTalentPro)
05.2017 - 02.2018

Education Consultant - Training Delivery Lead

SAP India Pvt. Ltd. (via TalentPro & Dexler)
01.2008 - 06.2016

Executive Marketing

Kolkata West International City
07.2007 - 01.2008

Knowledge Executive - Trainee

Compare Infobase Limited
02.2007 - 06.2007

Customer Service Executive

ICICI Prudential Life Insurance
11.2006 - 01.2007

Senior Customer Service Executive

Hutchison Telecom
08.2004 - 07.2006

Bachelor of Arts - English Language And Literature

University of Delhi
04.2001 -

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Debarati RoySAP Learning & Development Specialist