Debarchana Bhattacharjee
Bangaluru
Summary
A results-driven operations executive with extensive experience in e-commerce, specializing in optimizing supply chain logistics, inventory management, and order fulfillment processes, consistently driving improved customer satisfaction and increased sales through streamlined operations and data-driven decision-making.
Overview
11
11
years of professional experience
Work History
Operations Executive
Flipkart Internet Pvt Ltd
Bangalore
03.2023 - Current
- Managed large charter reliability to ensure seamless seller operations.
- Monitored and controlled breaches, cancellations, and CPD violations to maintain performance standards.
- Ensured timely RTD marking and shipment handovers to meet delivery commitments.
- Implemented corrective actions for seller behavior issues, including account holds, and order flow control.
- Assessed seller performance, adjusting daily order capacity to minimize breaches.
- Facilitated smooth shipment pickups and handovers through effective coordination.
- Coordinated with supply chain and first-mile teams to ensure smooth pickup and shipment handovers.
- Collaborated with stakeholders and teams to ensure operational efficiency and reliability.
- Led speed initiatives to accelerate product deliveries and improve customer experience.
- Managed seller holiday actions based on availability and reliability metrics.
- Collaborated with design and planning teams for seamless seller onboarding and deboarding with Ekart and 3PL vendors.
Market Place Operations Executive
Flipkart Internet Pvt Ltd
Bangalore
06.2022 - 02.2023
- Support overall business operations for sellers on the platform, driving growth and performance.
- Manage regional development across all business units to enhance operational efficiency.
- Oversee international projects for Italy, France, the UK, Korea, and Malaysia, ensuring smooth execution.
- Assist sellers with catalog creation, growth strategies, promotions, ad campaigns, billing, inventory management, and fulfillment processes.
- Handle escalations and resolve seller issues to ensure seamless operations.
- Analyze weekly and monthly reports to monitor seller performance, and identify growth opportunities.
- Collaborate with Flipkart partners to onboard manufacturers and address concerns, ensuring business expansion.
- Coordinate with cross-functional teams and management to deliver efficient production operations.
Listing Analyst
Shopee India
Bangalore
03.2022 - 04.2022
- Ensured product quality standards through rigorous QC checks and attribute verification.
- Identified fake products and prohibited listings to uphold platform integrity.
- Maintained high-quality product images to enhance visual appeal.
- Managed catalog creation to ensure accurate and organized product listings.
Training & Development Specialist
Hiveloop Logistic Pvt Ltd (Udaan.com)
Bangalore
04.2021 - 03.2022
- Conducted comprehensive training sessions via Google Meet for newly onboarded and existing sellers, ensuring seamless integration into Udaan’s platform.
- Delivered refresher courses and process updates to internal teams to maintain operational efficiency.
- Trained sellers on critical business processes, including product listing, brand approvals, packaging, invoice activation, and order management.
- Educated sellers on key policies, such as payment settlements, return processes, and dispute resolution.
- Provided guidance on compliance areas like TDS, TCS, and performance metrics to enhance seller success.
- Ensured vendors received end-to-end training for smooth business operations on the platform.
Catalogue Associate
Hiveloop Logistic Pvt Ltd (Udaan.com)
Bangalore
04.2020 - 03.2021
- Managed warehouse seller listings to ensure accurate product representation.
- Conducted quality checks (QC) for product details, attributes, and bulk listings.
- Oversaw inventory management to maintain optimal stock levels.
- Created and managed SKU IDs for product identification and tracking.
- Set and update product pricing to ensure market competitiveness.
- Identified and merged duplicate product IDs to improve catalog accuracy.
Key Accounts Manager
Hiveloop Logistic Pvt Ltd (Udaan.com)
Bangalore
04.2019 - 05.2020
- Managed seller account activations, category additions, and brand approval through document verification.
- Handled seller account deactivations, ensuring clear communication, and smooth final settlements.
- Collaborated with sellers to support bulk product listings, packaging, order processing, payments, and growth strategies.
- Provided strategic guidance on promotions, ad campaigns, billing, inventory management, and profile hygiene to enhance seller performance.
- Assisted in expanding Udaan's store network and supported brand and store onboarding processes.
- Coordinated with brands, retailers, and internal teams to ensure timely order fulfillment, and efficient issue resolution with logistics partners.
Operation Executive
Teleperformance
Bangalore
02.2018 - 04.2019
- Seller Onboarding and Account Setup.
- Product Listing and Inventory Management.
- Order Processing and Payment Handling.
- Returns and Refund Management.
- Promotional Campaigns and Advertising.
- Document verification (PAN, GST, bank details).
- Brand Approval Process.
- Bulk Product Listing.
Science Teacher
Saraswati Vidya Niketan
Assam
07.2014 - 08.2015
- Designed and delivered engaging science lessons aligned with curriculum standards.
- Assessed student performance through assignments, tests, and projects.
- Developed creative teaching strategies to simplify complex scientific concepts.
- Provided individual support to students to improve learning outcomes.
- Maintained classroom discipline while encouraging a positive learning environment.
Education
Bachelor in Science ( A) - Biotechnology (Honors)
Karimganj College, Assam University
Assam, India01.2014
HSCE (A) - HSCE from CBSE Board
Jawahar Navodaya Vidyalaya
01.2011
SSCE (A) - SSCE from CBSE Board
Jawahar Navodaya Vidyalaya
01.2009
Skills
- Operational efficiency
- Inventory management
- Seller onboarding
- Quality control
- Data analysis
- Stakeholder collaboration
- Performance monitoring
- Excel, PowerPoint, typing
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Dancing
- Singing
- Internet surfing
- Travelling new places
Personal Information
Nationality: Indian
Birth Year
1992
Timeline
Operations Executive
Flipkart Internet Pvt Ltd
03.2023 - Current
Market Place Operations Executive
Flipkart Internet Pvt Ltd
06.2022 - 02.2023
Listing Analyst
Shopee India
03.2022 - 04.2022
Training & Development Specialist
Hiveloop Logistic Pvt Ltd (Udaan.com)
04.2021 - 03.2022
Catalogue Associate
Hiveloop Logistic Pvt Ltd (Udaan.com)
04.2020 - 03.2021
Key Accounts Manager
Hiveloop Logistic Pvt Ltd (Udaan.com)
04.2019 - 05.2020
Operation Executive
Teleperformance
02.2018 - 04.2019
Science Teacher
Saraswati Vidya Niketan
07.2014 - 08.2015
Bachelor in Science ( A) - Biotechnology (Honors)
Karimganj College, Assam University
HSCE (A) - HSCE from CBSE Board
Jawahar Navodaya Vidyalaya
SSCE (A) - SSCE from CBSE Board
Jawahar Navodaya Vidyalaya
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