Debarun Dey
Kolkata
Summary
Customer-oriented professional with background in customer support. Experienced in handling high volume calls, providing product information, and resolving customer complaints. Strengths include strong communication skills, problem-solving abilities, and adaptability to improve customer satisfaction. Previous roles have demonstrated significant improvement in customer relations by implementing innovative strategies.
Additionally, a Content Writer who is well-versed in research, writing and editing wide range of content. Comfortable working with little oversight to write interesting, clean and clear copy. Skilled in content management systems, online content publishing software and SEO.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Cogent
Bangalore
05.2024 - Current
- Resolved customer inquiries in a timely manner.
- Provided technical support to customers via phone, email, and chat.
- Investigated and troubleshot customer issues to determine the best course of action.
Senior Academic Writer
Windclips
12.2022 - 02.2024
- Proficient Senior Academic Content Creator
- Specialize in assignments, research papers, essays, case studies, and dissertations
- Excel under tight deadlines with top-quality content
- Boosted company growth through complex dissertation completion
Academic Writer
Royal Research
02.2021 - 12.2022
- Experienced in impeccable content creation within tight deadlines
- Utilized SPSS for data analysis and Project Libre for project management
- Consistently exceeded client expectations for high-quality content
- Collaborated seamlessly with diverse teams on project objectives
Technical Assistant Trainee
Bridgestone Automotive India Pvt Ltd
01.2021 - 02.2021
- Key role in the production of automotive anti-vibration rubber parts
- Operated specialized machines, ensuring top-tier performance
- Collaborated with the production team to meet strict deadlines
- Actively engaged in troubleshooting to enhance overall efficiency
Education
B. Tech - Mechanical Engineering
Meghnad Saha Institute of Technology
01.2020
Diploma - Mechanical Engineering
Swami Vivekananda University
01.2017
Higher Secondary -
Panisheola Indira Smriti Vidyapith
01.2014
Skills
- Technical writing
- Customer Needs Assessment
- Complaint resolution
- Inbound and Outbound Calling
- Product Knowledge
- Active Listening
- De-Escalation Techniques
- Adaptive team player
- Refunds processing
- Customer Education
- Report creation
- Typing proficiency
- Complaint Handling
- Researching
- Warranty Service
- Problem Resolution
- Problem-solving abilities
- Order Fulfillment
- Courteous demeanor
- Conflict Resolution
- Money handling abilities
- Customer consulting
- Customer Relationship Management (CRM)
- Critical Thinking
- Order Processing
- Call center procedures
- Customer Relations
- Positive and professional
- Call escalation
Languages
English, Hindi, Bengali
Hobbies and Interests
Kick Boxing, Grappling, Biking, Football, Listening to Music, Food Enthusiast, Photography
Accomplishments
- Wako District Kickboxing Championship (Gold) - 2022
- West Bengal Grappling State Championship (Silver) - 2019
- West Bengal Kickboxing State Championship (Bronze) - 2019
- West Bengal Kickboxing State Championship (Gold) - 2018
My Contact
- Debarundey.07@gmail.com
- 9674989860
- Kolkata, West Bengal, 700084
Personal Traits
- Team Player
- Adaptable
- Attention to detail
- Resilient
- Analytical Thinker
- Detail-Oriented
- Reliable
Certification
- Mechanical Instrument Design
- MS Office suite (Word, Excel, PowerPoint)
- SPSS (Statistical Package for the Social Sciences)
- Project Libre
- AutoCAD software
- Solid Works
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Customer Support Associate
Cogent
05.2024 - Current
Senior Academic Writer
Windclips
12.2022 - 02.2024
Academic Writer
Royal Research
02.2021 - 12.2022
Technical Assistant Trainee
Bridgestone Automotive India Pvt Ltd
01.2021 - 02.2021
- Mechanical Instrument Design
- MS Office suite (Word, Excel, PowerPoint)
- SPSS (Statistical Package for the Social Sciences)
- Project Libre
- AutoCAD software
- Solid Works
B. Tech - Mechanical Engineering
Meghnad Saha Institute of Technology
Diploma - Mechanical Engineering
Swami Vivekananda University
Higher Secondary -
Panisheola Indira Smriti Vidyapith
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