Debaruna Ghosh
Senior Program Manager
Newcastle Upon Tyne,UK
Summary
Senior Program Manager committed to excellence with over 8 years of strategic goal and key objective development experience. Leverages interpersonal skills to cultivate and grow relationships with key clients and manage program portfolio.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior Program Manager
LAM RESEARCH INDIA PVT LTD
Bangalore, India
2020.05 - 2021.10
- Lead Program Manager and SME for Automated Deal Management project and Global Customer Master project. Overseeing group of four Project Managers
- Gathered functional and business requirements for CIPs
- Implemented 11 projects using Agile and Waterfall methodologies
- Collaborated with development teams, internal customers, BSAs and SLT to verify delivery of desired quality requirements to stakeholders
- Engaged with partners and cross functional teams to identify and mitigate risks
- Developed in depth application knowledge performing user acceptance testing to ensure requirements were met
- Identified barriers to execution following which designed, implemented, and executed improvements and mitigation plan/projects
- Conducted quarterly revenue recognition activity for company that helped in booking orders within profit margin
- Conducted weekly huddle calls with development team to identify problem areas and addressing and open issues
- Set up pilot batch for BDSO team in India. Identified and implemented new KPIs for team
- Recruited and developed employees for BDSO department
- Built swim lane process map encompassing all steps from Forecasting to Acceptance, which is being used across organization as standard process document
- Successfully transitioned emailed based system to ticketing based system for customer support
Technical Project Manager
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore, India
2018.01 - 2020.04
- Leading Distribution team from offshore, also supporting applications for Warehouse Management System
- Conducting system walkthrough for new business users as part of User training/Knowledge transition process
Technical & Functional Support Analyst
COGNIZANT TECHNOLOGY SOLUTIONS
Kolkata, India
2016.11 - 2018.01
- Implemented improvement in the system design that helped in the reduction of almost 30 tickets per month
- Automated a manual archiving process which saved over 40 hours of manual effort per month
Systems Engineer
Tata Consultancy Services
Kolkata
2016.02 - 2016.11
- Provided system bug fix by performing RCAs
System Engineer
IBM INDIA PVT LTD
Kolkata, India
2013.04 - 2016.02
- Provided break fix and round the clock support for critical business applications (container shipping management system)as part of Incident Management following the ITIL Framework, tracked via HP ALM
- Analyzed root cause analysis and provided permanent fix for recurring defects as part of Problem Management
Education
MBA -
NEWCASTLE UNIVERSITY BUSINESS SCHOOL
Newcastle Upon Tyne, UK 2021.09 - Current
PGP - Business Analytics & Business Intelligence
GREAT LAKES INSTITUTE oF TECHNOLOGY
Online 2019.05 - 2020.04
B. Tech - Electronics & Communication Engineering
West Bengal University of Technology
Kolkata, India 2008.04 - 2012.03
Skills
Project Management
Client Interfacing
Project coordination
Strategic planning
Effective communication
Problem Solving
Business Analysis
Implementation planning
- Relationship Management
Accomplishments
Awarded: Above & Beyond recognition for Ownership & Accountability, Teamwork and #1 in Customer Trust at Lam Research (2020 & 2021)
Awarded: the Orion Award for Excellence & Eminence at IBM (2016)
Timeline
MBA -
NEWCASTLE UNIVERSITY BUSINESS SCHOOL
2021.09 - Current
Senior Program Manager
LAM RESEARCH INDIA PVT LTD
2020.05 - 2021.10
PGP - Business Analytics & Business Intelligence
GREAT LAKES INSTITUTE oF TECHNOLOGY
2019.05 - 2020.04
Technical Project Manager
COGNIZANT TECHNOLOGY SOLUTIONS
2018.01 - 2020.04
Technical & Functional Support Analyst
COGNIZANT TECHNOLOGY SOLUTIONS
2016.11 - 2018.01
Systems Engineer
Tata Consultancy Services
2016.02 - 2016.11
System Engineer
IBM INDIA PVT LTD
2013.04 - 2016.02
B. Tech - Electronics & Communication Engineering
West Bengal University of Technology
2008.04 - 2012.03