Debaruna Ghosh
Senior Program Manager
Newcastle Upon Tyne,UK
Summary
Senior Program Manager committed to excellence with over 8 years of strategic goal and key objective development experience. Leverages interpersonal skills to cultivate and grow relationships with key clients and manage program portfolio.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior Program Manager
LAM RESEARCH INDIA PVT LTD
Bangalore, India
05.2020 - 10.2021
- Lead Program Manager and SME for Automated Deal Management project and Global Customer Master project. Overseeing group of four Project Managers
- Gathered functional and business requirements for CIPs
- Implemented 11 projects using Agile and Waterfall methodologies
- Collaborated with development teams, internal customers, BSAs and SLT to verify delivery of desired quality requirements to stakeholders
- Engaged with partners and cross functional teams to identify and mitigate risks
- Developed in depth application knowledge performing user acceptance testing to ensure requirements were met
- Identified barriers to execution following which designed, implemented, and executed improvements and mitigation plan/projects
- Conducted quarterly revenue recognition activity for company that helped in booking orders within profit margin
- Conducted weekly huddle calls with development team to identify problem areas and addressing and open issues
- Set up pilot batch for BDSO team in India. Identified and implemented new KPIs for team
- Recruited and developed employees for BDSO department
- Built swim lane process map encompassing all steps from Forecasting to Acceptance, which is being used across organization as standard process document
- Successfully transitioned emailed based system to ticketing based system for customer support
Technical Project Manager
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore, India
01.2018 - 04.2020
- Leading Distribution team from offshore, also supporting applications for Warehouse Management System
- Conducting system walkthrough for new business users as part of User training/Knowledge transition process
Technical & Functional Support Analyst
COGNIZANT TECHNOLOGY SOLUTIONS
Kolkata, India
11.2016 - 01.2018
- Implemented improvement in the system design that helped in the reduction of almost 30 tickets per month
- Automated a manual archiving process which saved over 40 hours of manual effort per month
Systems Engineer
Tata Consultancy Services
Kolkata
02.2016 - 11.2016
- Provided system bug fix by performing RCAs
System Engineer
IBM INDIA PVT LTD
Kolkata, India
04.2013 - 02.2016
- Provided break fix and round the clock support for critical business applications (container shipping management system)as part of Incident Management following the ITIL Framework, tracked via HP ALM
- Analyzed root cause analysis and provided permanent fix for recurring defects as part of Problem Management
Education
MBA -
NEWCASTLE UNIVERSITY BUSINESS SCHOOL
Newcastle Upon Tyne, UK 09.2021 - Current
PGP - Business Analytics & Business Intelligence
GREAT LAKES INSTITUTE oF TECHNOLOGY
Online 05.2019 - 04.2020
B. Tech - Electronics & Communication Engineering
West Bengal University of Technology
Kolkata, India 04.2008 - 03.2012
Skills
Project Management
undefinedAccomplishments
Awarded: Above & Beyond recognition for Ownership & Accountability, Teamwork and #1 in Customer Trust at Lam Research (2020 & 2021)
Awarded: the Orion Award for Excellence & Eminence at IBM (2016)
Timeline
MBA -
NEWCASTLE UNIVERSITY BUSINESS SCHOOL
09.2021 - Current
Senior Program Manager
LAM RESEARCH INDIA PVT LTD
05.2020 - 10.2021
PGP - Business Analytics & Business Intelligence
GREAT LAKES INSTITUTE oF TECHNOLOGY
05.2019 - 04.2020
Technical Project Manager
COGNIZANT TECHNOLOGY SOLUTIONS
01.2018 - 04.2020
Technical & Functional Support Analyst
COGNIZANT TECHNOLOGY SOLUTIONS
11.2016 - 01.2018
Systems Engineer
Tata Consultancy Services
02.2016 - 11.2016
System Engineer
IBM INDIA PVT LTD
04.2013 - 02.2016
B. Tech - Electronics & Communication Engineering
West Bengal University of Technology
04.2008 - 03.2012
Similar Profiles
Harish Neelam ReddyHarish Neelam Reddy
Senior Mechanical Engineer at Lam Research India Pvt. LtdSenior Mechanical Engineer at Lam Research India Pvt. Ltd
MONIKA Konka SrinivasuluMONIKA Konka Srinivasulu
Senior Buyer at Lam Research India Pvt. LtdSenior Buyer at Lam Research India Pvt. Ltd
Vinay Prasad SVinay Prasad S
Software Technical Lead Engineer at Lam Research India Pvt LtdSoftware Technical Lead Engineer at Lam Research India Pvt Ltd