DEBASHIS BASU
Bangalore
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Wipro Ltd
Bengaluru
12.2021 - Current
- For IT Infrastructure services
- Planning, scheduling, supervising projects related to client's IT Infrastructure requirements
- Conducting stakeholder meetings and sending periodic reports
- Working closely with customer stakeholders, Program Managers, and Delivery Heads for evaluating project scope from time to time
- Leading and mentoring junior Project Managers
- Responsible for vendor management and people management
- Managing day-to-day operations and allocation of work plan
- Conducting periodic reviews and taking corrective actions based on customer feedback
- Driving service improvement programs.
Major Incident Manager
First American, Private Limited
Bengaluru
11.2014 - 12.2021
- Leading and mentoring the Major Incident Management team
- Managing major incidents
- Facilitating and managing bridge calls for major incidents (P1s, and P2s)
- Sending regular communications to top executives and stakeholders
- Managing emergency changes
- Working closely with Change Management and Problem Management teams and sharing some responsibilities
- Preparing weekly and monthly reports (SDR, MTTR)
- Supervising and updating xMatters
- Conducting meetings with business divisions for process improvements
- Overseeing the Service Desk team
- Recognitions
Senior Technical Services Engineer
Altisource Business Solutions
07.2014 - 11.2014
- Managing Incidents and requests for Altisource, Ocwen and other acquired companies
- Providing access to various applications used by Altisource and Ocwen users
- Basic troubleshooting on applications used by Altisource and Ocwen users
- Providing basic assistance for Outlook
- Basic troubleshooting on Windows OS.
Senior Systems Executive
Cognizant Technology Solutions, Logitech
10.2012 - 03.2014
- Managing incidents and requests for Logitech users
- Providing technical assistance with Windows login account on Active Directory
- Creating account and providing help with applications like: Oracle, Lotus Notes, Agile, E-Marketing, Cisco Jabber, VPN, and other Logitech applications
- Basic Troubleshooting on Windows XP/7/8 and Macintosh
- Preparing and updating KT documents on various issues and Applications
- Certifications:
- ITIL V3 Foundation
- Six Sigma Yellow Belt
- BrainBench Technical Helpdesk
Senior Associate
Wipro Ltd
01.2009 - 09.2012
- Providing software and hardware support for HP Printers and Cameras to the end users
- Installation of drivers, and troubleshooting for Software and Hardware issues
- Providing information to all queries related to HP Printers and Cameras to the end users
- Revenue generation for HP
- Worked as a senior callback agent performing resolution checks & ticket audits.
Financial Associate
CMC Ltd
09.2006 - 12.2008
- Extracting and calculating financial data from financial statements and other business details of companies registered with NASDAQ and NYSE and sending those to BLOOMBERG for publishing in stock exchanges
- Worked as Quality Control for the same project of Bloomberg.
Education
B.Com (Hons.) - undefined
Maharaja Sris Chandra College under Calcutta University
ISC - undefined
St. Thomas’ High School
ICSE - undefined
St. Thomas’ High School
Skills
Project Scheduling
Excellent Communication
Client liaison
Decision-Making
Teambuilding
Planning and Coordination
Project planning and development
Advanced problem solving
Project Management
Major Incident Management
Change Management
ITIL Intermediate
Certification
Prince2 Agile Practitioner
Timeline
Senior Project Manager
Wipro Ltd
12.2021 - Current
Major Incident Manager
First American, Private Limited
11.2014 - 12.2021
Senior Technical Services Engineer
Altisource Business Solutions
07.2014 - 11.2014
Senior Systems Executive
Cognizant Technology Solutions, Logitech
10.2012 - 03.2014
Senior Associate
Wipro Ltd
01.2009 - 09.2012
Financial Associate
CMC Ltd
09.2006 - 12.2008
B.Com (Hons.) - undefined
Maharaja Sris Chandra College under Calcutta University
ISC - undefined
St. Thomas’ High School
ICSE - undefined
St. Thomas’ High School