DEBASHIS BASU
Bangalore
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Wipro Ltd
Bengaluru
12.2021 - Current
- For IT Infrastructure services
- Planning, scheduling, supervising projects related to client's IT Infrastructure requirements
- Conducting stakeholder meetings and sending periodic reports
- Working closely with customer stakeholders, Program Managers, and Delivery Heads for evaluating project scope from time to time
- Leading and mentoring junior Project Managers
- Responsible for vendor management and people management
- Managing day-to-day operations and allocation of work plan
- Conducting periodic reviews and taking corrective actions based on customer feedback
- Driving service improvement programs.
Major Incident Manager
First American, Private Limited
Bengaluru
11.2014 - 12.2021
- Leading and mentoring the Major Incident Management team
- Managing major incidents
- Facilitating and managing bridge calls for major incidents (P1s, and P2s)
- Sending regular communications to top executives and stakeholders
- Managing emergency changes
- Working closely with Change Management and Problem Management teams and sharing some responsibilities
- Preparing weekly and monthly reports (SDR, MTTR)
- Supervising and updating xMatters
- Conducting meetings with business divisions for process improvements
- Overseeing the Service Desk team
- Recognitions
Senior Technical Services Engineer
Altisource Business Solutions
07.2014 - 11.2014
- Managing Incidents and requests for Altisource, Ocwen and other acquired companies
- Providing access to various applications used by Altisource and Ocwen users
- Basic troubleshooting on applications used by Altisource and Ocwen users
- Providing basic assistance for Outlook
- Basic troubleshooting on Windows OS.
Senior Systems Executive
Cognizant Technology Solutions, Logitech
10.2012 - 03.2014
- Managing incidents and requests for Logitech users
- Providing technical assistance with Windows login account on Active Directory
- Creating account and providing help with applications like: Oracle, Lotus Notes, Agile, E-Marketing, Cisco Jabber, VPN, and other Logitech applications
- Basic Troubleshooting on Windows XP/7/8 and Macintosh
- Preparing and updating KT documents on various issues and Applications
- Certifications:
- ITIL V3 Foundation
- Six Sigma Yellow Belt
- BrainBench Technical Helpdesk
Senior Associate
Wipro Ltd
01.2009 - 09.2012
- Providing software and hardware support for HP Printers and Cameras to the end users
- Installation of drivers, and troubleshooting for Software and Hardware issues
- Providing information to all queries related to HP Printers and Cameras to the end users
- Revenue generation for HP
- Worked as a senior callback agent performing resolution checks & ticket audits.
Financial Associate
CMC Ltd
09.2006 - 12.2008
- Extracting and calculating financial data from financial statements and other business details of companies registered with NASDAQ and NYSE and sending those to BLOOMBERG for publishing in stock exchanges
- Worked as Quality Control for the same project of Bloomberg.
Education
B.Com (Hons.) - undefined
Maharaja Sris Chandra College under Calcutta University
ISC - undefined
St. Thomas’ High School
ICSE - undefined
St. Thomas’ High School
Skills
Project Scheduling
undefinedCertification
Prince2 Agile Practitioner
Timeline
Senior Project Manager
Wipro Ltd
12.2021 - Current
Major Incident Manager
First American, Private Limited
11.2014 - 12.2021
Senior Technical Services Engineer
Altisource Business Solutions
07.2014 - 11.2014
Senior Systems Executive
Cognizant Technology Solutions, Logitech
10.2012 - 03.2014
Senior Associate
Wipro Ltd
01.2009 - 09.2012
Financial Associate
CMC Ltd
09.2006 - 12.2008
B.Com (Hons.) - undefined
Maharaja Sris Chandra College under Calcutta University
ISC - undefined
St. Thomas’ High School
ICSE - undefined
St. Thomas’ High School
Similar Profiles
Deanna WilliamsDeanna Williams
Prior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTDPrior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTD
Monika ParidaMonika Parida
Senior Analyst at Wipro LTDSenior Analyst at Wipro LTD
Ananya SinghAnanya Singh
Senior Consultant – Digital Transformation & Change Management at Wipro LtdSenior Consultant – Digital Transformation & Change Management at Wipro Ltd
Vinay NegiVinay Negi
Citrix Administrator L2 at Wipro LtdCitrix Administrator L2 at Wipro Ltd
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.