Debashis Ghosh

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Developed strong working relationships with staff, fostering a positive work environment.

Process -

1) L&T ( Sales & Collection )

2) Bajaj Finserv ( Collection )

• Helped less experienced staff manage daily assignments.
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organizational objectives.
• Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
• Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences.
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
• Maintained positive, professional working environment to optimize staff and customer satisfaction.
• Drove sales and controlled costs to support revenue and profitability targets.

Process -

1) SHEI ( Sales )

2) Hero Motocrop ( Collection )

3) L&T ( Sales)

• Manages the functioning and day-to-day activities of groups
• Establish precise targets and key performance indicators for the team.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Resolved complex customer inquiries, disputes and complaints.
• Set accurate budgets based on historical data and forecast trends to keep operations financially sound.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Process -

1) Narayana Health care

• Organize and manage Care Staff on duty during a shift
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Oversaw stock control to maintain sufficient inventory levels and minimize waste.
• Delivered quality service with friendly and professional demeanor.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Process -

1) Tata Docomo Kol and ROWB ( Inbound )

2) Vodafone Kol and ROWB ( Inbound )

3) Dish Process ( Inbound )

• Offered constructive feedback to employees in response to quality assurance measures.
• Coordinating with clients for process purpose.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Handled Clients and given reviews on performance.
• Monitored staff performance and developed improvement plans.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

• Provided customers with effective ways to resolve complaints and service issues by effectively communicating their concerns
• Provided detailed information about customer enquiries so that customers satisfaction level to be maintained
• Assessed problems and developed possible solutions after collecting customer information

• Design and implement training programs
• Evaluating employee needs
• Onboarding new staff
• Ordering classroom supplies