DEBASHISA ROY
BHUBANESWAR
Summary
Dynamic Assistant Service Manager at Gilbarco Veeder Root India P Ltd, skilled in inventory management and team leadership. Achieved significant improvements in customer satisfaction through effective service strategies and performance evaluations. Cultivated strong vendor relations, driving cost savings while enhancing service quality and efficiency.
Overview
19
19
years of professional experience
Work History
Assistant Service Manager
GILBARCO VEEDER ROOT INDIA P LTD
BHUBANESWAR
03.2006 - Current
- Assigned tasks to technicians based on their skill level and experience.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Monitored technician performance and provided feedback on areas needing improvement.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
- Implemented strategies to increase customer loyalty and retention rates.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
Education
Post-Graduate Certificate - Public Administration
M.P HIGH SCHOOL
BIDEIPUR07-1996
Skills
- Inventory management
- Customer service
- Team leadership
- Performance evaluation
- Service strategy
- Vendor relations
Timeline
Assistant Service Manager
GILBARCO VEEDER ROOT INDIA P LTD
03.2006 - Current
Post-Graduate Certificate - Public Administration
M.P HIGH SCHOOL
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