Debasis Patra
Jatni
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
14
14
years of professional experience
Work History
Senior Consultant
3i Infotech Ltd
Bhubaneswar
02.2015 - Current
- Used clients' requirements to develop targeted solutions to fit specific needs.
- Assessed clients' needs and created plan of action to provide business solutions.
- Worked closely with stakeholders to identify business issues.
- Directed and coordinated work completed by junior consultants and other consultants.
- Established quality standards and performed work according to project schedules.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Assisted with continuous business improvement based on learnings from client implementation, previous experiences and fresh ideas.
- Recommended enhancements and updates to system software based on performance data and user feedback.
- Identified issues requiring improvement and set processes in place to remedy concerns.
- Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Applied techniques to analyze requirements, system capabilities and workflows.
Project Coordinator
CSM Technologies
Bhubaneswar
07.2013 - 02.2015
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted project manager in drafting schedules and related documentation.
- Liaised between departments, vendors and clients to monitor project expenses.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Served as point-of-contact to support order management, testing and reporting.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Support Executive
Ienergizer Inc
Noida
11.2009 - 07.2013
- Handled client and customer onboarding to answer preliminary questions and concerns, preventing unnecessary support tickets.
- Delivered consultative support to guarantee customer and consumer satisfaction.
- Recognized and responded to client questions and concerns to improve quality of support procedures.
- Noted, documented and quantified customer queries to deliver accurate quotes and estimates.
- Updated support manuals and guides to smooth assistance processes for support staff.
- Devised customer support email templates to efficiently respond to general concerns and questions.
- Consulted with clients to identify project specifications and follow through with team members.
- Used risk identification tools to recognize and respond to clients in danger of canceling services or products.
- Resolved complex and escalated support issues.
- Analyzed data to identify opportunities for improving support levels.
- Led weekly team meetings to communicate business updates and review team performance.
- Monitored staff interactions with customers to provide real-time coaching.
Education
MBA -
KSOU
Mysore01.2013
B Tech -
KIIT Uuniversity
Bhubaneswar09.2008
Diploma in ETC -
KIIT Polytechnic
Bhubaneswar06.2003
High School Diploma -
SDA Higher Secondary School
Khurda05.1997
Skills
- Operations Management
- Strategic Planning
- Business Development
- Project Management
- Teamwork Mindset
- Employee Supervision
- Consulting
- Strong Leadership Skills
- Understanding of Team Building
- Productivity Improvement
- Performance Benchmarking
- Negotiation
Timeline
Senior Consultant
3i Infotech Ltd
02.2015 - Current
Project Coordinator
CSM Technologies
07.2013 - 02.2015
Support Executive
Ienergizer Inc
11.2009 - 07.2013
MBA -
KSOU
B Tech -
KIIT Uuniversity
Diploma in ETC -
KIIT Polytechnic
High School Diploma -
SDA Higher Secondary School
Similar Profiles
Sanjay SubramaniSanjay Subramani
Senior Manager – Linux and Cloud Solutions at 3i Infotech LtdSenior Manager – Linux and Cloud Solutions at 3i Infotech Ltd
YASHKUMAR PATELYASHKUMAR PATEL
Technical Support Engineer at 3i Infotech LtdTechnical Support Engineer at 3i Infotech Ltd
Vishwanath VishwakarmaVishwanath Vishwakarma
Server Admin Cums Devops Engineer at 3i InfoTech LtdServer Admin Cums Devops Engineer at 3i InfoTech Ltd