Summary
Work History
Education
Skills
Languages
Careerfocus
Roles And Responsibilities
Personal Information
Projects
Timeline
Generic

Debasish Barik

Bangalore

Summary

  • Having 5.8 Years Experience of Implementation Engineer and Application Maintenance in Telecom Domain. Good exposure to UNIX (LINUX REDHAT) & Implementation environment. Responsible for providing Level2 and Level 3 support to the Team. Hands on experience in automating routine tasks using shell scripts and having significant knowledge in My SQL. Involved in System Monitoring, Troubleshooting the LOGS & providing support to the clients .
  • Resolving the trouble tickets reported by the end users based on the priority of issues in adherence to the SLA. Handling Oncall & worked in rotational shifts. Have Experience on ITIL Concept . Ability to interact effectively with clients, understanding their requirements and providing optimum solution and support Flexible and versatile to adapt to any new environment and work on any project. Focused approach towards business & knowledge updates. Possess good interpersonal and analytical skills.

Work History

Specialist Technical -Analysist

AT & T

Education

B-Tech in Electronics & Electrical Engineering -

BPUT, BHUBANESWAR, ODISHA

Skills

  • Toad, Putty, SQL Server, WINSCP, JIRA, Postman, Wireshark, Control-M, freshdesk, ITIL process
  • C Programming, Shell Scripting
  • MySql, Oracle, Jenkins
  • UNIX/Linux, devops, Windows family

Languages

English, Hindi

Careerfocus

To give an effective as well as efficient effort towards attainment of organizational goals with exploring wide scope of knowledge an intelligence. To work in an environment that provides a challenging and rewarding career ensuring a high-level job satisfaction.

Roles And Responsibilities

  • Going through CR (Change Request) Documents and attending the scope walkthrough.
  • Designing Test scenarios based on the Requirements and CRs.
  • Test Planning and Estimations
  • Designing test cases based on Requirements and getting reviewed them by business owners.
  • Execution of test cases and Identifying/reporting the defects in Defect Tracking tool.
  • Tracking all the open defects and discussing them on call with the development team if required.
  • Sending Daily Dashboard report of Execution status/Defect status to internal and external clients, Business and development teams.
  • Deploying patch/release in Pre-Production & Production Environment.
  • Responsible for providing the support in L2 level depending on the priority of the issues to meet client’s SLA.
  • Responsible to resolve all kind of billing issues including Bundle as per the project requirement.
  • Resolving the attendance issue for Buddy /Promoters along with the insurance assistance also for the platform of Zooper, Servify and One Assist.
  • Providing the Roles, permissions along with responsible for support if any user is facing issues in Sell through and sellout.
  • Resolving the issues for DOA replacement and replacing structure.
  • Having knowledge of Agile and Scrum Methodologies along with GIT (SCM Tools), Maven (Build Tools), Jenkins (CI Tools), GITHUB.

Personal Information

  • Date of Birth: 02/15/94
  • Gender: male
  • Marital Status: Unmarried

Projects

Location Based Service (LBS) & AIC Networks, COMTEC, 01/25/24 to 07/24/24, Implementation and Operation support, 4, UNIX (Linux), Shell Scripting, MySQL, Postman,JIRA,GITHUB,SQL DEVELOPER,CADA,RALLY,GRAFANA,ET-WIKI, AOTS, AOTS-CM, Telecom based project. Operational support of Location Based Service (LBS) in the AIC/NetCloud/Northrim networks. Perform system admin functions in LINUX environment. Implement the appropriate updates, patches & upgrade the service Integrity. Involved into the maintenance window as well. Analyzing the logs and performed the testing part as well. Works with different tools like AOTS (ticketing portal), AOTS-CM tools for change request along with the monitoring tool like Grafana, Kibana. XM Aggregation, COMCAST, 12/21/22 to 08/02/23, Implementation and support, 12, UNIX (Linux), Shell Scripting, MySQL,ORACLE, Postman, JIRA, GITHUB,ORACLE SQL DEVELOPER,CADA,RALLY,GRAFANA,ET-WIKI, Telecom based project. Working with sprints and Rally Dashboard. Maintaining wiki page along with cad documentation and solution status. Writing the codes to design the configuration changes as per the requirement. Testing against the test cases. B2C Retail Distribution, Xiaomi India pvt ltd, 12/28/20 to 11/25/21, L2 Support, 2, UNIX (Linux), Shell Scripting, MySQL, Postman, JIRA, HIPOS, ZEUS, CRM, PRM, DMS, MISMART, BILLING (HIPOS), OMS, MICOMMERCE, MI SERVICE MANAGER, Application includes CRM, DMS, Order Management System, Product catalogue and out of reports and various portals required by customer care team. CRM – Customer Relationship Management System Implementation. DMS – Distributor Management System. Reporting / Monitoring Implementation & Automation. End-to-End deployment. Retail Billing/Invoice generation to end Customer. Business Support System, Singapore Telecommunications Limited (SINGTEL), 09/20/18 to 12/13/19, IMPLEMENTATION, 12, Unix(Linux), Shell Scripting, Mysql, Shell, Putty, WINSCP, Wireshark, Postman, CRM, CBS, INVENTORY, ORDER MANAGEMENT, APIGATEWAY, BILLING API, Application includes CRM, Billing, Order Management, Product catalogue and out of reports and various portals required by customer care team. M2M System implementation, which involved MVNO, RESELLER, ENTERPRISE level hierarchy with hierarchy charging system. Services like DATA/SMS and VOICE are provided based on Customer requirement. Dunning Policy for auto deduction of amount with saved card details. Plan / Tariff / Rate-Zone / Destination-Group / Service Profile / PDP / APN/SMSC/USSD/Reporting terms are used in BSS project. CRM – Customer Relationship Management System Implementation. Reporting / Monitoring Implementation & Automation. End to End deployment involving connectivity to multiple MSC and making SMSC and USSD setup. Retail Billing/Invoice generation to end Customer. Dunning Policy for auto deduction of amount with saved card details. Centralized Billing Center, Infinite Computer Solutions, 02/2017 to 09/2018, Production Support & Maintenance., 10, Unix(Linux), Shell Scripting, MySql, JIRA, Control M, Toad, Putty, WINSCP, Centralized Billing Center is about generating the bill to the different customer, which belongs to different categories like wholesale, residential, commercials, government etc. Its primary purpose is to provide fast, efficient, and reliable generation of bills and CDR to its customers. Records Processor. The Record Processor system is a mediation application designed to process data and voice events from network elements/vendors, and prepares it for the Billing Engine System. It consists of a data preparation domain for all data events and a voice preparation domain for all voice events such as Domestic Long Distance, International Long Distance, VoIP, etc. Record Distributor. Event Extractor and Distributor is a component system in the mediation suite of applications. Its general responsibility is to provide formatting and distribution services for Billing Engine. It customizes the event format and distribution parameters for each output system. Billing Engine. Basically there are four types of processing happens inside Billing Engine system. One is Daily Processing and the other is Cycle Processing. Pricing comes under Daily Processing as it happens daily. And Cycle processing comes after the Daily Processing and once these two processing finishes then the Invoicing and Taxing happens.

Timeline

Specialist Technical -Analysist

AT & T

B-Tech in Electronics & Electrical Engineering -

BPUT, BHUBANESWAR, ODISHA

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