Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Hobbies and Interests
Father's Name
Timeline
Generic
Debasish Biswas

Debasish Biswas

Chennai

Summary

Results-driven Digital Marketing Manager at Leadsark with expertise in lead generation strategies and market research. Proven track record in executing successful campaigns and coaching teams to exceed revenue goals. Skilled in advanced Excel and content creation, fostering collaboration and achieving high client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Digital Marketing Manager

Leadsark
Kolkata
04.2023 - Current
  • Conducted market research and reported on competitors.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Executed strategic sales plans to expand customer base and revenue.
  • Coached, developed and motivated team to achieve revenue goals.
  • Executed and managed banner, video and other non-text link ad campaigns.
  • Analyzed customer feedback from surveys or focus groups to identify areas of improvement.
  • Created content for websites, blogs, social media platforms, and online advertising.
  • Coordinated webinars and virtual events to engage with the target audience and generate leads.

Business Development Manager

Browseinfo
Ahmedabad
01.2023 - 03.2023
  • Company Overview: Odoo Gold Partner
  • Managing Teams like Digital Marketing, Social Media, Lead Generation, Youtube
  • Building relationship with Potential clients in LinkedIn across the world
  • Maintaining Lead details in PMS and running e-mail campaign to convert into sales
  • Providing solutions for Odoo ERP in different industries like Manufacturing, Retail, Logistics & Supply Chain, Travel & Tourism, Hospitality, Health Care, Real Estate etc.
  • Odoo Gold Partner

Business Development Manager

Otibro Techni Private Limited
Chennai
10.2022 - 12.2022
  • Company Overview: Odoo Learning Partner
  • Managing Sales Process of ERP implementation in USA & India
  • Working on solution Odoo ERP
  • Providing solutions to ERP, Web Development, Mobile App Development
  • Odoo Learning Partner

Business Development Manager

Navabrind IT Solutions
Chennai
04.2022 - 10.2022
  • Company Overview: Odoo Ready Partner
  • Managing Sales Process of E-commerce Implementation, Integration & Customization
  • Working on solutions like Odoo, Magento, Shopify, Akeneo
  • Providing solutions to ERP, Web Development, Mobile App Development
  • Creating the Quarterly Sales Report
  • Odoo Ready Partner

Customer Service and Operations Analyst

HTC Global Services
Chennai
05.2021 - 04.2022
  • Managed the order management process of a U.S.-based client (Drive Devilbiss), and interacted with the end customer to get feedback.
  • Managed return process.
  • Managed the logistics process to deliver products on time.
  • Managing the productivity of the team.

Customer Service Analyst

Accenture Solutions Private Ltd
Chennai
04.2017 - 08.2020
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Analyzed customer inquiries and complaints in order to provide accurate solutions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collaborated with other departments to ensure that each request was handled properly.

Business Process Lead

Tata Consultancy Services Ltd
Kolkata
12.2008 - 03.2017
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified potential risks associated with process changes and developed mitigation plans to address them.
  • Developed detailed business process models to document current state processes and identify opportunities for improvement.
  • Identified needs of customers promptly and efficiently.
  • Facilitated cross-functional collaboration among departments to ensure successful implementation of new processes.
  • Performed root cause analysis on identified problems in order to recommend long-term solutions.

Corporate Care Executive

Vodafone
Kolkata
04.2008 - 12.2008
  • Company Overview: 3rd Party Aggregator - 2Com's
  • Handled Corporate Customers enquiry and provided solution over the call
  • Handled Fasttrack e-mails to provide solution on urgent basis
  • Always achieved Client Satisfaction Index of 90% and above
  • Always been a team player and helped junior colleagues for any support required
  • 3rd Party Aggregator - 2Com's

Education

Graduation - Accounts

Sree Chaitanya College
Habra
01.2007

Skills

  • Windows and MS Office
  • Advanced Excel and PowerPoint
  • Typing proficiency
  • Lead generation strategies
  • Market research and analysis
  • LinkedIn marketing
  • Digital marketing techniques
  • Content creation and management
  • Email campaign development

Certification

  • Lean Six Sigma Green Belt, TCS
  • Structured Problem Solving, TCS
  • Diploma in Aviation, Hospitality and Travel Management, FrankFinn Institute

Personal Information

  • Date of Birth: 12/01/84
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Bengali
  • Tamil (Beginner)

Hobbies and Interests

  • Reading books
  • Surfing internet
  • Photography
  • Travelling

Father's Name

Dr. Dilip Kumar Biswas

Timeline

Digital Marketing Manager

Leadsark
04.2023 - Current

Business Development Manager

Browseinfo
01.2023 - 03.2023

Business Development Manager

Otibro Techni Private Limited
10.2022 - 12.2022

Business Development Manager

Navabrind IT Solutions
04.2022 - 10.2022

Customer Service and Operations Analyst

HTC Global Services
05.2021 - 04.2022

Customer Service Analyst

Accenture Solutions Private Ltd
04.2017 - 08.2020

Business Process Lead

Tata Consultancy Services Ltd
12.2008 - 03.2017

Corporate Care Executive

Vodafone
04.2008 - 12.2008

Graduation - Accounts

Sree Chaitanya College

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Debasish Biswas