Experienced travel consultant with 7+ years in the industry, adept at maintaining professionalism, patience, and efficiency to minimize customer dissatisfaction and enhance customer loyalty. Committed to addressing customer concerns promptly, accurately, and with the utmost professionalism. Skilled in coordinating travel arrangements and providing comprehensive travel advice, while staying updated with industry trends. Proven track record of managing challenges effectively and exceeding customer expectations. Passionate about delivering exceptional service and creating unforgettable travel experiences.
Hi, I’m
Debasish Bora
Bengaluru
Summary
Overview
8
years of professional experience
Work History
lastminute.com
GDS BACKOFFICE AGENT
07.2022 - 05.2023
Job overview
- Exchange flight tickets and travel packages according to customer requests, including changes in date, time, sector, name, and schedule, in compliance with airline policies
- Utilize Global Distribution Systems (GDS) such as Sabre and Amadeus to process ticket and package exchanges efficiently and accurately
- Act as an escalation specialist, handling customer complaints regarding their holidays, and investigating the issues by liaising with service providers
- Ensure customer satisfaction by finding appropriate solutions to problems and addressing concerns promptly and professionally
- Maintain knowledge of airline policies, fare rules, and regulations to provide accurate information and guidance to customers
- Collaborate with service providers and negotiate resolutions to customer issues, striving to keep customers satisfied and loyal
- Handle customer inquiries and provide comprehensive travel advice and recommendations
- Stay updated with industry trends, airline schedules, and travel regulations to ensure accurate and up-to-date information is provided to customers
- Maintain records and documentation of customer interactions, exchanges, and issue resolutions
- Collaborate with internal teams, such as sales and operations, to ensure smooth customer experiences and seamless travel arrangements.
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
BCD Travel
Travel Consultant
05.2018 - 07.2022
Job overview
- Processed exchanges, refunds, and invoices for rail car and hotel bookings using GDS systems such as Sabre, Amadeus, and Apollo
- Maintained error-free transactions and ensured accuracy in handling bookings for corporate clients
- Handled schedule changes efficiently, catering to client preferences and needs
- Trained new hires in refund processes and provided on-the-job training
- Performed equality analysis to promote fairness and equal treatment
- Collaborated with team members to improve processes and enhance customer satisfaction
- Provided exceptional customer service, promptly addressing inquiries and resolving issues
- Stayed updated on industry trends, travel regulations, and destination information
- Built and maintained strong relationships with suppliers and travel partners
- Assisted clients in planning itineraries, transportation, and reservations
- Demonstrated strong attention to detail, organizational skills, and multitasking abilities.
Via.com
Travel Consultant
03.2017 - 04.2018
Job overview
- Group travel consultant specializing in domestic India B2B bookings, handling groups ranging from 10 to 2500 passengers
- Utilized GDS systems such as Sabre and Galileo for efficient booking processes
- Demonstrated strong negotiation skills to secure favorable rates and terms for group travel arrangements
- Managed end-to-end coordination of group bookings, including flights, accommodations, transportation, and activities
- Ensured seamless communication and coordination with airlines, hotels, and other suppliers to meet group travel requirements
- Collaborated with clients to understand their specific needs and preferences, customizing travel itineraries accordingly
- Provided excellent customer service, addressing client inquiries, resolving issues, and offering personalized recommendations
- Maintained accurate and up-to-date records of group bookings, payments, and passenger details
- Proactively monitored and resolved any travel-related issues or disruptions, ensuring smooth group travel experiences
- Stayed informed about industry trends, travel regulations, and destination information relevant to domestic travel in India
- Collaborated with internal teams and stakeholders to streamline processes and improve efficiency of group travel operations.
Air India SATS
Guest Service Assistance
09.2015 - 11.2016
Job overview
- Airport ground staff for an international airline, responsible for ensuring efficient and smooth operations at the airport
- Assisted passengers with check-in procedures, baggage handling, and boarding processes
- Provided exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive travel experience
- Checked travel documents, passports, and visas to ensure compliance with international travel regulations
- Collaborated with airline crew and other airport departments to ensure timely departures and arrivals
- Coordinated with ground handling agencies for ramp services, aircraft cleaning, and catering requirements
- Conducted security checks and screenings to maintain a safe and secure environment for passengers and staff
- Assisted in gate operations, including boarding announcements, crowd control, and assisting passengers with special needs
- Handled flight disruptions, delays, and cancellations, providing timely information and assistance to affected passengers
- Maintained accurate records of flight manifests, passenger counts, and baggage handling
- Adhered to airline policies, procedures, and safety regulations, ensuring compliance at all times
- Demonstrated strong communication, teamwork, and problem-solving skills in a fast-paced airport environment.
Education
Ashok Institute of Hospitality & Tourism ManagementHyderabad
No Degree
09.2015
University Overview
Skills
- Sabre
- Amadeus
- Apollo
- Galileo
- Training
- Quality monitoring
- Analytical Thinking Skills
- Problems solving
- Negotiation
- Mentoring
- Sensitive Information Handling
Timeline
GDS BACKOFFICE AGENT
lastminute.com
07.2022 - 05.2023
Travel Consultant
BCD Travel
05.2018 - 07.2022
Travel Consultant
Via.com
03.2017 - 04.2018
Guest Service Assistance
Air India SATS
09.2015 - 11.2016
Ashok Institute of Hospitality & Tourism Management
No Degree
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