DEBASISH DEBNATH

Work History

AISSA MARITIME PVT. (Omega Shipping – Abrao Group)

1 2022 - Current

Looking after special equipment (ISO TANKS and FLEXI BAGS) sales and customer service for North India.
Meeting with shippers on a regular basis and securing business for ISO TANKS.
Coordinating with shipping lines for slot booking for ISO tanks.
Coordination with carriers for booking and all ongoing shipment issues.
Comply with SOPs and other instructions for handling nomination customers.
Coordination CHA and Transporter for Customs Clearance and Pick-Up activities.
Send DSRs to various customers as per requirement.
Coordinating with overseas office for space allocation for loading of containers for different sectors.
Coordinating with customs for export and import documentation.
To coordinate with overseas for approvals on nominations.
Procuring charges from the origin office and quoting customers.
Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Generated repeat business through exceptional customer service.

ZIM INTEGRATED SHIPPING SERVICES INDIA PVT.LTD.

12.2021 - 12.2022

Coordinated sales activities and streamlined vessel planning to optimize operational efficiency.
Managed space allocation efficiently, resulting in a 15% increase in utilization.
Conducted detailed forecasting to enhance sales strategies, resulting in a 20% improvement in sales performance.
Ensured compliance with regulatory requirements by accurately filing rates.
Addressed customer queries promptly.
Supervised day-to-day operations to meet performance, quality, and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Mentored junior staff members in their professional development by offering guidance and support in their assigned roles.

GOODRICH MARITIME PRIVATE LIMITED

07.2010 - 05.2021

Preparing Invoices, purchase orders, packing list
Preparing Bill of ladings
Preparing documents for exports and imports
Filing E-way Bills for movement of Goods from one state to another
Preparing Delivery orders
Preparing Market reports (in Power Point)
Handling ISO and Flexi Tank containers
Handling Dangerous goods, international shipping
Handling Customs clearance
Coordinating with customer for cargoes different sectors (Inhouse Sales)
Planning of vessels on different lanes irrespective of bookings received
Forecasting of bookings to be received (daily, monthly, quarterly, yearly) after Co-coordinating with the sales person
Coordinating with overseas office for space allocation for loading of containers for different sectors
Coordinating with customs for export and import documentation
To coordinate with overseas for approvals on nominations
Procuring charges from origin office and quoting customers
Coordination with Carriers for booking and all ongoing shipment issues
Comply SOPs and other instructions for handing the Key Account customers
Coordination CHA and Transporter for Custom Clearance and Pick Up activities
To send DSRs to various customers as per requirement.

HANJIN SHIPPING INDIA PVT.LTD.

04.2007 - 07.2010

Planning of vessels on different lanes irrespective of bookings received
Forecasting of bookings to be received (daily, monthly, quarterly, yearly) after Co-coordinating with the sales person
Follow up for space allocation for loading of containers for different sectors
Repositioning of the containers
Following up with operations for shipping bills and rail out of containers
Ensure correctness of the planning of containers, so that the containers get loaded on the correct vessel on time
Updating the VOC’s (Voice Of Customer) in the system.

J.M. BAXI GROUP OF COMPANIES -CONTFREIGHT SHIPPING

09.2006 - 04.2007

Planning of vessels on different lanes, irrespective of bookings received.
Forecasting of bookings to be received (daily, monthly, quarterly, and yearly) after coordinating with the salesperson.
Follow up for space allocation for loading of containers for different sectors.
Repositioning of the containers.
Following up with operations for shipping bills and rail out of containers.
Ensure correctness of the planning of containers, so that the containers get loaded on the correct vessel on time.
Updating the VOCs (Voice Of Customer) in the system.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.