Customer Service Management
Assam Tea Beverages
Jorhat
- Analyzed customer feedback and service metrics to identify trends and areas for improvement.
- Handle inbound and outbound calls, emails, chats, and social media queries.
Debasish Hazarika
Jorhat
Summary
SUMMARY
Results-driven professional with a diverse background in customer service management, data science, and operations, backed by hands-on experience at global organizations like Hilton, UNICEF, and Assam Agricultural University. Proven ability to lead teams, enhance client satisfaction, and extract insights from complex data using tools like Python and Excel. Skilled in CRM systems, process optimization, and cross-functional communication. Adept at blending analytical thinking with customer-centric strategies to deliver impactful business solutions. Seeking to leverage strong leadership and data-driven decision-making skills in a dynamic, growth-oriented role.
Work History
Clerk
Assam Agriculture University
Jorhat
- Clerk under the Cultivation principal crops in India
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Managing Guest Service Associate - F&B
Conrad by Hilton worldwide
Pune
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Data Scientist
Flip Robo
Bengaluru
- Designed and implemented machine learning models to solve business problems.
- Utilized statistical analysis to interpret data and inform strategic decisions.
- Managed data pipelines and workflows for efficient data processing.
Team Guide lead
United Nations Children's Fund(UNICEF) Asia
Delhi
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Hospitality and Tourism trainer
Assam Skill Devlopment Mission (ASDM)
- Delivered personalized mentorship to empower team members to achieve their highest potential and excel within the hospitality and tourism sector.
Education
MATRICULATION EXAMINATION -
CBSE Board, HHMI
SENIOR SECOUNDARY EXAMINATION -
S.E.B.A Board, Luit valley Academy
Hospitality And Tourism Management -
JW Business School
Diploma in Cabin Crew Management and Airport Operations -
JW Business School
Diploma in Computer Application -
NSDC
Data science & Analyst -
Data Trained (IBM)
Foundations of User Experience (UX) Design -
Coursera(GOOGLE)
Skills
- Client Relationship Building
- CRM Software
- Project management
- Multitasking
- Leadership skills
- Technical skills
Languages
- English
- Assamese
- Hindi
Personal Information
- Date of Birth: 10/28/96
- Nationality: Indian
Timeline
Customer Service Management
Assam Tea Beverages
Clerk
Assam Agriculture University
Managing Guest Service Associate - F&B
Conrad by Hilton worldwide
Data Scientist
Flip Robo
Team Guide lead
United Nations Children's Fund(UNICEF) Asia
Hospitality and Tourism trainer
Assam Skill Devlopment Mission (ASDM)
MATRICULATION EXAMINATION -
CBSE Board, HHMI
SENIOR SECOUNDARY EXAMINATION -
S.E.B.A Board, Luit valley Academy
Hospitality And Tourism Management -
JW Business School
Diploma in Cabin Crew Management and Airport Operations -
JW Business School
Diploma in Computer Application -
NSDC
Data science & Analyst -
Data Trained (IBM)
Foundations of User Experience (UX) Design -
Coursera(GOOGLE)
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