Debasmit Guchhait
Kolkata
Summary
Dynamic Application Support Specialist with proven leadership at Tata Consultancy Services, excelling in regulatory reporting and automation. Expert in Ab-Initio and SQL, driving process improvements and ensuring application stability. Strong communicator adept at managing KPIs and enhancing incident resolution, contributing to seamless disaster recovery testing and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist
Tata Consultancy Services Ltd.
Kolkata
07.2024 - Current
- Working as a Sub Delivery Manager for Regulatory Reporting applications under Citi Bank Account of TCS.
- Ensuring on-time delivery of CCAR and other regulatory reports for NAM & LATAM regulators - Managing SLA & other KPIs.
- Implementation of SRE pillars for application stability.
- Process Improvement by removing manual tasks and invoking automation ideas.
- Making transition of new projects/scope of work
- Ensuring smooth execution of Disaster Recovery Test for multiple application
- Documented all technical procedures and user guides, facilitating quicker issue resolution.
Application Support Specialist
Tata Consultancy Services Ltd.
Budapest
09.2019 - 06.2024
- Working as Project Lead for around 20 people working on Citi Regulatory Applications.
- Ensuring on-time delivery of CCAR and other regulatory reports for NAM & LATAM regulators - Managing SLA & other KPIs
- Improving the existing process by invoking automation ideas and removing manual work and manual monitoring.
- Making transition of new projects/scope of work
- Ensuring smooth execution of Disaster Recovery Test for multiple application.
- Resolution of Ab-Initio Batch job issues, optimization of batch performance, debugging of long running SQLs, resolution of Infrastructure based issues.
- Documented all technical procedures and user guides, facilitating quicker issue resolution. actively work on resource KT and transformation.
- Prioritized and managed multiple incidents simultaneously, enhancing response efficiency.
- Implemented monitoring tools like AppDynamics, AutowatchPlus to proactively detect application anomalies, minimizing downtime.
- Analyzed and resolved software application issues, improving system performance and user satisfaction.
- Participated in on-call rotations, providing expert support outside normal working hours.
Offshore Lead
Tata Consultancy Services Ltd.
Kolkata
05.2018 - 09.2019
- Leading offshore L2 Support team working on Citi Regulatory applications
- Monitoring and tracking of scheduled batch process designed in Ab-initio and Java using schedulers like Control Center and Autosys.
- Managing SLA & other KPI Metrices.
- Resolution of Ab-Initio Batch job issues, optimization of batch performance, debugging of long running SQLs, resolution of Infrastructure based issues.
- Improving the existing process by invoking automation ideas and removing manual work and manual monitoring.
- Making transition of new projects/scope of work; actively work on resource KT and transformation.
- Ensuring smooth execution of Disaster Recovery Test for multiple application.
Support Executive
Tata Consultancy Services Ltd.
Kolkata
10.2016 - 04.2018
- L2 Support member in CCAR Application Support Project of Citi Bank.
- Hands-on experienced in monitoring and executing daily/monthly batch designed in Java using Autosys scheduler, perform DRA Test.
- Debugging and resolving batch operational issues and data quality issues raised by business users within specified SLA.
- Improving the existing process using Automation using shell script.
Initial Learning Program
Tata Consultancy Services Ltd.
Hyderabad
08.2016 - 09.2016
- Mainframe Technology
Education
Bachelor of Technology (B. Tech) - Computer Science & Engineering
Bengal Institute of Technology
Kolkata07-2016
Higher Secondary - Science
Howrah Zilla School
01.2012
Secondary - General
Howrah Zilla School
01.2010
Skills
- Strong communication & interpersonal skills with excellent Analytical ability & problem solving in high pressure environment
- Excellent Leadership skills and managing KPIs
- SRE Implementation Experience
- Proficiency in Application Support work in – Ab-Initio, Java technology on Unix/Linux platform
- Proficient in Unix (commands & Shell Scripting), writing and debugging of SQL and PL/SQL
- Debugging application performance issue
- Expert in Autosys, Control center, Control-M
- Service Now, AppDynamics, AutoWatchPlus
- JIRA, Confluence
- Expert in disaster recovery
- Continuous improvement
- Application stability
- Incident resolution
- Disaster recovery testing
Certification
- TCS Internal Certification on –
- Core JAVA
- AWS Foundation Course
- ITIL Foundation
Languages
English, Bengali (First language), Hindi
Hobbies and Interests
Watching cricket and football, Photography, Painting and Recitation
Accomplishments
- Promoted to Assistant Consultant – February 2024
- Promoted to Information Technology Analyst – January, 2024
- Promoted to System Engineer – August, 2018
- Became Team Lead in 1.5 years of experience
- Deputed as Onshore Lead of a Franchise Critical Application in 3.1 years of experience
- Multiple times received TCS gems as an appreciation of good work
PERSONAL DETAILS
- Date of birth: 3rd July, 1994
- Gender: Male
- Marital Status: Married
- Nationality: Indian
- Father’s Name: Mr. Debabrata Guchhait
Timeline
Specialist
Tata Consultancy Services Ltd.
07.2024 - Current
Application Support Specialist
Tata Consultancy Services Ltd.
09.2019 - 06.2024
Offshore Lead
Tata Consultancy Services Ltd.
05.2018 - 09.2019
Support Executive
Tata Consultancy Services Ltd.
10.2016 - 04.2018
Initial Learning Program
Tata Consultancy Services Ltd.
08.2016 - 09.2016
Bachelor of Technology (B. Tech) - Computer Science & Engineering
Bengal Institute of Technology
Higher Secondary - Science
Howrah Zilla School
Secondary - General
Howrah Zilla School
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