Debasmita Moullik
Customer Success And Consultative Sales Professional
Portland,Oregon
Summary
A responsible and goal- orianted professional offering 14.5 years of experience in initiating & successfully scaling business in fast moving Technology and Internet organizations in a global set up. Strategic and meticulous, having demonstrated leadership and business acumen to drive performance and deliver results. A self-motivated team player with talent to resolve client’s challenges through analytical thought processes.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
ASSOCIATE DIRECTOR -Customer Success,North America
Sprinklr
Remote
10.2021 - Current
- Building team of high performing Sr SMs, SMs and success analysts. Heading a team of 14 members
- Working closely with training team to set up training modules.
- Working on compensation planning, budget allocation and defining team's growth path.
- Scaling Key Accounts business backed by data driven insights to increase product adoption and finding new opportunities of up selling and cross selling products and maintain a retention rate greater 90%.
- Retention rate – Q4 FY2021:91% ; Q1 FY2022:93% ; Q2 FY2022 : 87%
- Up sell and Cross sell – Q4:1.2 Mn ; Q1: 0.89 Mn ; Q2: 1.15 Mn
- Improving product adoption by tracking Consumption Index, CHI score, Health index of accounts and setting up quarterly EBRs to understand customer expectations, business objectives, address goal change if any and present vertical based used cases.
- Defining and setting up processes for internal and external stake holder management in a global set up
- Ability to build a strong relationship with cross functional teams and lead through influence.
- Assisted senior leadership in managing all aspects of operations.
- Winner of best team award for Q2 FY2022.
Sales and Customer Success Head
Times Internet Limited
02.2014 - 10.2021
- Responsible for revenue growth of TIL properties by improving product adoption , upsell and cross sell & market penetration.
- Lead, manage and inspire a high performing regional managers and vertical focused sales managers and coach them to deliver strong results.
- Conceptualization, planning and execution of strategic events like Election specials; Budget; Real-estate Expo ;World Cup &TOISA and accounted for revenue of $ 300K ,$ 270K, $100K & $ 250K respectively.
- Lead strategic discussions with C level clients and Agencies and understand their business objectives to develop strategies on TIL's best suited platforms.
- Focus on incremental business opportunities by client mapping and working closely with agencies and working on business volume discount slabs.
- Provide dedicated account management to top clients and partner together with the internal teams to develop, manage, optimise, and support strategic account plans
- Apply consultative sales strategies and leverage data and product knowledge to create business solutions for clients
- Develop vertical expertise, including industry research and perspective, to drive client’s overall business objectives and marketing solution.
- Proven track record of executing against aggressive growth strategies and overachieving sales targets for FY 2016,2017,2018,2019 and 2021.
- Grew e-commerce vertical by 120% and Tech and Retail by 82% and 33%
- Recipient of Star performer awards (2015 and 2016) , leadership award (2018) ,Team awards (2017) and multiple spot awards.
Manager- Global Strategic Accounts
LinkedIn India Pvt Limited
01.2012 - 01.2014
- Help brands connect with their audiences through LinkedIn's comprehensive Marketing Solutions.
- Represented LinkedIn Marketing solutions in public forums like AdTech meets , Media feasts , Media Events etc.
- I acted as a consultant to clients and helped them to understand the platform and guided them in platform adoption.
- Closed social media content led multiyear deals with Intel and IBM.
- Focussed on client mapping within a organization to cross sell other products of LinkedIn and ensured revenue growth from existing global accounts . Grew Dell , IBM , Accenture , Ramco , HPE , Amazon , Intel by more than 35% within a year.
- Grew new verticals like e-commerce , retail and education by consultative sales approach. Added 48 new clients within a year.
- Grew revenue from existing clients and overachieved the assigned annual targets 2013:134% & 2014:127%
- Recipient of LinkedIn Club award and In-mailer champ award.
Assistant Manager
Business Standard Limited
12.2009 - 04.2012
- One of the founding members of digital business team.
- Built and scaled digital business from $0 to $250K in a span of 2 years.
- Partnered with agencies and ad networks to build initial inflow of clients in first 3 months of joining.
- Worked on volume discount slabs with agencies and established strong relationship with them.
- Established a strong relationship with strategic clients like IBM , Dell , intel , HPE, Acer , Lenovo , Google by engaging with CMOs , heads of Marketing.
- Developed loyal and highly satisfied customer base through proactive management of customer pain points and customer expectations.
- Participated in promotional activities like seminars , media events , round tables to create brand awareness.
Education
Executive Programme - Analytics , AI , Automation And Digital Marketing
Northwestern University
US 01.2021 - 05.2021
MBA - Marketing And Finance
IILM
India 04.2006 - 04.2008
BSc. - Physics , Chemistry And Mathemetics
University of Calcutta
India 06.2002 - 05.2005
Diploma - Software Engineering
NIIT
India 04.2005 - 04.2006
Skills
Customer SuccessRevenue strategy in a SaaS and Internet IndustryHiring, Team Management and Training
Strategic Partnership
Negotiation
Client Relationship
Leadership
Digital Marketing
Event management
Public Speaking
Tools : Salesforce , Google Analytics , Sprinklr , Workday, Slack, Tableau