Result-driven Service Delivery Manager with experience in managing complex projects, optimizing service delivery processes and improving customer satisfaction rates. Strong leadership skills coupled with the ability to build high-performing teams and implement strategic improvements. Proven record of success in reducing costs while maintaining high service standards, demonstrating outstanding problem-solving and communication abilities.
India and APAC-
Analytic Linguistic Project Manager, Bengali, Language Lead for Indo-Aryan group of languages with Cognizant Technology Solutions, Team Manager, Bangalore (May-4- 2018-March 2023), Optimum Infosystem Pvt Ltd, Bangalore (August-1- 2016-May-3- 2018)