Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debasri Chakrabarti

Bangaluru

Summary

Result-driven Service Delivery Manager with experience in managing complex projects, optimizing service delivery processes and improving customer satisfaction rates. Strong leadership skills coupled with the ability to build high-performing teams and implement strategic improvements. Proven record of success in reducing costs while maintaining high service standards, demonstrating outstanding problem-solving and communication abilities.

Overview

16
16
years of professional experience

Work History

Service Delivery Manager

Cognizant
Bangaluru
03.2023 - Current

India and APAC-

  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Developed and maintained project plans, timelines, and budgets.
  • Provided guidance to team members regarding tasks assigned to them.
  • Maintained records of all documents related to the project, including specifications.
  • Created project status presentations for delivery to customers or project personnel.

Project Manager

Cognizant
Bangaluru
08.2016 - 03.2023

Analytic Linguistic Project Manager, Bengali, Language Lead for Indo-Aryan group of languages with Cognizant Technology Solutions, Team Manager, Bangalore (May-4- 2018-March 2023), Optimum Infosystem Pvt Ltd, Bangalore (August-1- 2016-May-3- 2018)

  • Working on different Natural Language Understanding (NLU) and Generation (NLG) projects for Indian languages.
  • Team management, work review, and process training.
  • Provided guidance to team members regarding tasks assigned to them.

Senior Linguist

CDAC-Pune
Pune
08.2008 - 05.2016
  • Dialogue System from Hindi to Indian Languages- developed a system (preprocessing to generation) for a consortium based speech to speech bidirectional Machine translation system for Hindi, English, Bangla, Malayalam and Punjabi.
  • English to Indian Language Machine Translation System- developed a Tree Adjoining Grammar (TAG) based Machine Translation System for English to Indian Languages (Hindi, Bangla, Odiya, Marathi, Gujarati, Bodo and Urdu) for Tourism, Health and Agriculture domain.
  • Indian Language Annotator Using Deep Learning Algorithm Model - Designed a framework of learning and prediction in NLP parlance based on Deep Neural Network architecture.

Education

Ph.D. - Linguistics

IIT Bombay
Mumbai
08-2008

Master of Arts - Linguistics

Calcutta University
Kolkata
06-1999

Bachelor of Arts - Linguistics

Calcutta University
Kolkata
07-1997

Skills

  • Computational Linguistics
  • AI, Gen AI, LLM, Prompt Engineering
  • Client Relationship Management
  • Solutions Development
  • Operations Support
  • Project Planning
  • Effective listening and communication
  • Training and coaching
  • Resource Allocation
  • Process flow validations
  • Project Implementation

Timeline

Service Delivery Manager

Cognizant
03.2023 - Current

Project Manager

Cognizant
08.2016 - 03.2023

Senior Linguist

CDAC-Pune
08.2008 - 05.2016

Ph.D. - Linguistics

IIT Bombay

Master of Arts - Linguistics

Calcutta University

Bachelor of Arts - Linguistics

Calcutta University
Debasri Chakrabarti