Minitab
Debayan Dey
PMP|LEAN SIX SIGMA MASTER BLACK BELT| AGILE| SCRUM| ITIL| PROMPT ENGINEERING
Kolkata
Summary
Dedicated Project Manager/ Lean Six Sigma Professional specializing in F&A . Skilled at planning, Training, implementing and overseeing key improvements to drive business growth and efficiency. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Pursuing new professional challenges with a growth-oriented company.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
11
11
Certificates
4
4
Languages
Work History
Senior Manager
Genpact
Kolkata
01.2021 - 07.2023
- Create roadmap for driving digital transformation and Robotics Automation for client’s core and enterprise operations
- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
- Enable clients to shift from traditional mode of operations to transformative-technology oriented environment
- Design and Conceptualize operational processes by leveraging transformational projects and digital solutions - Robotics, AI, Machine Learning and Analytics
- Program manage, advise and drive transformation and digital agenda across businesses
- Led 3 Business projects with overall span of over 1000 FTE. Implemented and developed operational standards, policies and procedures.
- Create Point of Views and Art of Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
- Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
- Establish governance framework and steer continuous improvement conversations with clients/internal partner
- Responsible for directing VSM and Process Mapping activities for identifying and driving automation ideas.
- Led preparation of production documents such as standard operating procedures, FMEA, VSM and related productivity reports dashboards on Power BI.
- Managed quality assurance initiatives in P2P, S2P O2C, R2R, MDM.
Lean Six Sigma Trainer & Consultant (Freelance)
Simplilearn | Knowledge Academy | GreyCampus | Sprintzeal Etc.
Kolkata
03.2020 - 01.2021
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed and responded to incoming and outgoing correspondence.
- Used Minitab extensively to design training for employees, Noting areas needing improvement and implementing plans for rectification.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Drove operational improvements which resulted in savings and improved profit margins.
Analyst
Diageo
Bangalore
07.2016 - 04.2018
- Transitioned the African Sales Order process segment from Nairobi, Kenya to Bangalore, India.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Optimized core processes to improve business performance and operational agility.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identifying the KRA and KPA for the entire team and set up
expectations in line with the KPI.
Senior Analyst
Capgemini
Bangalore
09.2013 - 07.2015
- Restructuring and resizing the US Collection process for 'Wolters Kluwer' for an optimized growth and there by reducing the waste.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
- Posted customer payments by recording cash, checks and credit card transactions.
- Verified discrepancies and resolved clients' billing issues. Updated aging reports based on daily audits.
Collection & Sales Support Team Leader
Protech
Bangalore
09.2011 - 04.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Collateral Analyst
JP Morgan
Bangalore
11.2009 - 05.2011
- Did a complete online transition of the Collateral process from US to India.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Worked in Collateral Department of Consumer loan services (CLS); Business Banking.
- Verified credit histories, personal references and employment
backgrounds for each applicant. - Handled various departments staring from the perfection of liens of UCC (All Business Assets), Continuation of the lien holder and Release of U.S Mortgages.
Collection Officer & Agency Manager
Citigroup
Bangalore
11.2006 - 01.2009
- Leading & monitoring the performance of the Partner / Agency to ensure efficiency in operations and meeting of individual & group targets
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Helped to win the Region of the month award for 10 consecutive times in the Settlement Portfolio.
- Prevented foreclosures from carefully approving effective workout programs; meticulously analyzed debt ratios, payment records, credit worthiness and ability to adhere to repayment programs.
- Imparting training to agencies & in-house team to implement audit norms and policies as per guidelines and ensuring strict adherence to various norms.
Education
Bachelor of Science - Microbiology
PES College
Bangalore, India 06.2002 - 06.2005
MBA - Finance & HR
CV Raman University
Kota, India 04.2015 - 06.2017
Skills
Project Management Agile ScrumBusiness Analysis
Continuous Improvement Operational Excellence AI ML
Data Visualization Training Auditing
Lean Six Sigma RPA Minitab Business Process Reengineering
Prompt Engineering Generative AI
OTC PTP RTR
Scope Management Cost Management Risk Management Quality Management Stakeholder Management
Affiliations
- Accredited Training Associate for LEAN SIX SIGMA from 'IASSC'.
- Peoplecert Trainer.
Software
Jira
Microsoft Project
Power BI
MS Office
SAP CRM & SAP SD
Certification
MASTER BLACK BELT IN LEAN SIX SIGMA FROM INDIAN STATISTICAL INSTITUTE - REGISTRATION NUMBER: ISIP-EPN-SSMBB-21-22-01-16
Timeline
Senior Manager
Genpact
01.2021 - 07.2023
Lean Six Sigma Trainer & Consultant (Freelance)
Simplilearn | Knowledge Academy | GreyCampus | Sprintzeal Etc.
03.2020 - 01.2021
Analyst
Diageo
07.2016 - 04.2018
MBA - Finance & HR
CV Raman University
04.2015 - 06.2017
Senior Analyst
Capgemini
09.2013 - 07.2015
Collection & Sales Support Team Leader
Protech
09.2011 - 04.2013
Collateral Analyst
JP Morgan
11.2009 - 05.2011
Collection Officer & Agency Manager
Citigroup
11.2006 - 01.2009
Bachelor of Science - Microbiology
PES College
06.2002 - 06.2005
Projects
1.Task Allocation Tool Project: Efficient task Allocation and Prioritization tool for operation Teams with tight deadlines.
2.Smart Documentation Extraction Project: Automated Invoice data extraction through OCR.
3.Mailbox Management Project: Automated mailbox management through ML & AI.
4.Sentiment Analysis Project: Automate sentiment based email categorization through ML & AI.
5.GL Predictor Project: Automate GL Code prediction through ML & AI.
6.Improving Collection Efficiency Project: Identifies and optimizes collection process through AI.
7.Anomaly detection project: Automated MJE postings with Anomaly detection.
8.Reconciliation Tool Project: Tool to effectively reconcile the entries.
9. Several RPA/ Macros projects to automate processes.
10. Lean & Six Sigma Projects: To cut down the waste and the variations in the Processes.
11.Volume Forecasting Projects powered by ML.