Summary
Overview
Work History
Education
Skills
Affiliations
Software
Certification
Timeline
Projects
Generic
Debayan Dey

Debayan Dey

PMP|LEAN SIX SIGMA MASTER BLACK BELT| AGILE| SCRUM| ITIL| PROMPT ENGINEERING
Kolkata

Summary

Dedicated Project Manager/ Lean Six Sigma Professional specializing in F&A . Skilled at planning, Training, implementing and overseeing key improvements to drive business growth and efficiency. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Pursuing new professional challenges with a growth-oriented company.


Overview

13
13
years of professional experience
5
5
years of post-secondary education
11
11
Certificates
4
4
Languages

Work History

Senior Manager

Genpact
Kolkata
01.2021 - 07.2023
  • Create roadmap for driving digital transformation and Robotics Automation for client’s core and enterprise operations
  • Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
  • Enable clients to shift from traditional mode of operations to transformative-technology oriented environment
  • Design and Conceptualize operational processes by leveraging transformational projects and digital solutions - Robotics, AI, Machine Learning and Analytics
  • Program manage, advise and drive transformation and digital agenda across businesses
  • Led 3 Business projects with overall span of over 1000 FTE. Implemented and developed operational standards, policies and procedures.
  • Create Point of Views and Art of Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
  • Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
  • Establish governance framework and steer continuous improvement conversations with clients/internal partner
  • Responsible for directing VSM and Process Mapping activities for identifying and driving automation ideas.
  • Led preparation of production documents such as standard operating procedures, FMEA, VSM and related productivity reports dashboards on Power BI.
  • Managed quality assurance initiatives in P2P, S2P O2C, R2R, MDM.

Lean Six Sigma Trainer & Consultant (Freelance)

Simplilearn | Knowledge Academy | GreyCampus | Sprintzeal Etc.
Kolkata
03.2020 - 01.2021
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Developed and responded to incoming and outgoing correspondence.
  • Used Minitab extensively to design training for employees, Noting areas needing improvement and implementing plans for rectification.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Drove operational improvements which resulted in savings and improved profit margins.

Analyst

Diageo
Bangalore
07.2016 - 04.2018
  • Transitioned the African Sales Order process segment from Nairobi, Kenya to Bangalore, India.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Optimized core processes to improve business performance and operational agility.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Identifying the KRA and KPA for the entire team and set up
    expectations in line with the KPI.

Senior Analyst

Capgemini
Bangalore
09.2013 - 07.2015
  • Restructuring and resizing the US Collection process for 'Wolters Kluwer' for an optimized growth and there by reducing the waste.
  • Scheduled preventive and predictive maintenance actions based on failure analysis.
  • Investigated processes to develop maps and determine optimal improvement approaches.
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues. Updated aging reports based on daily audits.

Collection & Sales Support Team Leader

Protech
Bangalore
09.2011 - 04.2013
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Collateral Analyst

JP Morgan
Bangalore
11.2009 - 05.2011
  • Did a complete online transition of the Collateral process from US to India.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Worked in Collateral Department of Consumer loan services (CLS); Business Banking.
  • Verified credit histories, personal references and employment
    backgrounds for each applicant.
  • Handled various departments staring from the perfection of liens of UCC (All Business Assets), Continuation of the lien holder and Release of U.S Mortgages.

Collection Officer & Agency Manager

Citigroup
Bangalore
11.2006 - 01.2009
  • Leading & monitoring the performance of the Partner / Agency to ensure efficiency in operations and meeting of individual & group targets
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Helped to win the Region of the month award for 10 consecutive times in the Settlement Portfolio.
  • Prevented foreclosures from carefully approving effective workout programs; meticulously analyzed debt ratios, payment records, credit worthiness and ability to adhere to repayment programs.
  • Imparting training to agencies & in-house team to implement audit norms and policies as per guidelines and ensuring strict adherence to various norms.

Education

Bachelor of Science - Microbiology

PES College
Bangalore, India
06.2002 - 06.2005

MBA - Finance & HR

CV Raman University
Kota, India
04.2015 - 06.2017

Skills

Project Management Agile ScrumBusiness Analysis

undefined

Affiliations

  • Accredited Training Associate for LEAN SIX SIGMA from 'IASSC'.
  • Peoplecert Trainer.

Software

Minitab

Jira

Microsoft Project

Power BI

MS Office

SAP CRM & SAP SD

Certification

MASTER BLACK BELT IN LEAN SIX SIGMA FROM INDIAN STATISTICAL INSTITUTE - REGISTRATION NUMBER: ISIP-EPN-SSMBB-21-22-01-16

Timeline

Senior Manager

Genpact
01.2021 - 07.2023

Lean Six Sigma Trainer & Consultant (Freelance)

Simplilearn | Knowledge Academy | GreyCampus | Sprintzeal Etc.
03.2020 - 01.2021

Analyst

Diageo
07.2016 - 04.2018

MBA - Finance & HR

CV Raman University
04.2015 - 06.2017

Senior Analyst

Capgemini
09.2013 - 07.2015

Collection & Sales Support Team Leader

Protech
09.2011 - 04.2013

Collateral Analyst

JP Morgan
11.2009 - 05.2011

Collection Officer & Agency Manager

Citigroup
11.2006 - 01.2009

Bachelor of Science - Microbiology

PES College
06.2002 - 06.2005

Projects

1.Task Allocation Tool Project: Efficient task Allocation and Prioritization tool for operation Teams with tight deadlines.

2.Smart Documentation Extraction Project: Automated Invoice data extraction through OCR.

3.Mailbox Management Project: Automated mailbox management through ML & AI.

4.Sentiment Analysis Project: Automate sentiment based email categorization through ML & AI.

5.GL Predictor Project: Automate GL Code prediction through ML & AI.

6.Improving Collection Efficiency Project: Identifies and optimizes collection process through AI.

7.Anomaly detection project: Automated MJE postings with Anomaly detection.

8.Reconciliation Tool Project: Tool to effectively reconcile the entries.

9. Several RPA/ Macros projects to automate processes.

10. Lean & Six Sigma Projects: To cut down the waste and the variations in the Processes.

11.Volume Forecasting Projects powered by ML.



Similar Profiles

CREATE PROFILE
Debayan DeyPMP|LEAN SIX SIGMA MASTER BLACK BELT| AGILE| SCRUM| ITIL| PROMPT ENGINEERING