DEBAYAN GUHA ROY

• Managed a team of 28 members across 2 locations, overseeing global payments delivery, objective setting, and performance management.
• Supported the Managed Services Delivery Team with the transition and establishment of managed services, ensuring smooth integration and operational efficiency.
• Generate management reports, analyze KPIs, SLAs, and conduct weekly performance reviews to ensure operational excellence.
• Developed real-time payments architecture, managed clearing processes, and structured work at the project level for optimal results in SAP environments.
• Collaborated with the IT team to standardize payment formats and streamline payment processes, improving efficiency, reducing errors, and enhancing control mechanisms.
• Performed bank reconciliation activities to match transaction records between bank statements and GL balances, investigating and resolving discrepancies as needed.
• Hands-on expertise in SAP ECC 6.0 and S4HANA environment, along with ServiceNow Application, for advanced and accelerated payments with timely reimbursements.
• Implementation & Key Achievements: Successfully led the team to achieve an annual reduction of 20% in payment processing errors through process improvements and automation.
• Implemented a new performance management system for Accelerated Payment that increased team productivity by 15%.
• Recognized for outstanding leadership and received the 'Outstanding Performer of the Year' award in 2023.

• Managed clientele database in Eastern India, handling various accounting modules, including General Ledger, Accounts Receivables, Accounts Payable, Cost Centre Accounting, Profit Centre accounting modules configured and customized G/L, AR and AP modules including creation of account groups, payment programs for outgoing payments which included payment methods, house banks, bank accounts and ranking order of bank accounts and CCAR details
• Providing coaching, mentoring, training, and on-going feedback to the team to improve individual performance and advance their abilities in solving the issues
• Handling the team regarding day-to-day transactions, meeting SLA within TAT
• Resolved early delinquencies and conducted daily/weekly client sessions to ensure smooth operations.

• Implemented and maintained SAP ERP 7.4 modules for Master Data Management and Systems Administration, focusing on the British Steel Limited project.
• Defined, Configured Charts of Accounts, GL accounts, Fiscal Year Variants, Posting Periods Variants, and Banking Key Variants for efficient financial management. Expertise in Procure to Pay processes, including account determination in FI from MM and SD transactions.
• Configured House Banks, Payment Programs, Automatic Payment Methods, and Alternate Bank selections for Accounts Payable processes.
• Analyzed financial data to form insights and optimize processes, contributing to strategic planning and spend optimization.
• Developed strong relationships with stakeholders, which includes intercompany accounts configuration, risk assessment reports, resolving month-end IDOC errors, and many more.

IMPLEMENTATIONS :-

* Implementation of Master Data Management for Vendor & Customer Master Data Management, along with the automation of Inter-company accounts (Workflow routing).

* Part of Implementation of 2 inhouse TCS application for Trapeze Email manager & Travel and Expense Module.

• Worked as a Quality Analyst for 6 months in the project named 'Nationwide'.
• Did root cause analysis and placed action plans to resolve the repetitive errors, and have a smooth process.
• Worked in Procure to Pay (AP) department which included invoicing and query management.
• Performed technical assistance to US customers for configuring LAN and wireless routers.
• Had weekly client interaction over the call, solved customer-related queries and team queries, and handled client queries through emails.