Summary
Overview
Work History
Education
Skills
Certification
Social Links
Father's Name
Personal Information
Leadership And Volunteer Experience
Timeline
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Debayan Mazumdar

Debayan Mazumdar

Technical Support Specialist
Durgapur

Summary

Results-driven Electronics and Communication Engineering graduate with a solid technical skill set in MySQL, SQL, Cybersecurity, Customer Support, and Data Analytics. Experienced in technical projects, campus leadership, and social service. Proficient in video creation and editing, demonstrating a passion for technology and effective communication. Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive customer support through engaging customers, identifying issues, and efficiently resolving technical problems. Recognized for positive attitude, strong problem-solving abilities, troubleshooting techniques, and proficiency in technical diagnostics and software support. Committed to ensuring customer satisfaction by promptly and effectively resolving issues.

Overview

4
4
years of professional experience
6060
6060
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Technical Support Specialist

NielsenIQ
Pune
08.2023 - Current
  • I am working as a Technical Support Specialist and have good knowledge regarding SQL, Oracle database, Customer Support, Internal Application support (Discover, Connect Enterprise, Connect Express).
  • I have been working at L1 level and have got wide knowledge regarding Customer Support, Facility Management and have also learnt and solved various application related issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved 20 technical support inquiries per day.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Walked individuals through basic troubleshooting tasks.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Intern

NielsenIQ
Chennai
01.2023 - 05.2023
  • Gained extensive experience in tech support by working on various technical issues, enhancing exposure to organizational processes within the CIP team.
  • Managed tasks related to FG, RMS FG, and DSP creation, ensuring timely resolution of tickets raised by users across the globe while adhering to Service Level Agreements (SLAs).
  • Collaborated with the ADLM team to deploy FG creations with accurate details provided by users, resolving additional user requests with effective solutions.
  • Resolved over 120+ tickets in 4 months, delivering comprehensive and timely solutions to user issues.
  • Addressed advanced technical issues, including: Finding MAC concatenate values, Modifying POS and PRS code values from 0 to 1, Handling kill and purge processes, Prioritizing and relaunching requests, Resolving various other technical requests efficiently.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.

Campus Ambassador

E-Cell, IIT Bombay
Mumbai
07.2021 - 05.2023
  • Represented E-Cell at IIT Bombay, promoting entrepreneurship initiatives and events.
  • Facilitated connections between new students and current campus community members through mentorship programs and networking events.
  • Facilitated student group discussions to stimulate insights and gather resources to help facilitate program success.

Education

B.Tech - Electronics and Communication Engineering

SRM Institute of Science And Technology
Ramapuram, Chennai
07.2023

Class XII - Biological Sciences

Hem Sheela Model School
Durgapur, West Bengal
05.2019

Class X -

Hem Sheela Model School
Durgapur, West Bengal
05.2017

Skills

SQL

Data Analytics

Cybersecurity

Artificial Intelligence

Wireless router configuration

Networking security

Video Editing

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Certification

Introduction to Psychology, NPTEL Online Certification, MM/DD/YY

Social Links

www.linkedin.com/in/debayan-mazumdar-14b81a190, https://www.facebook.com/share/18dckxCb6c/

Father's Name

Debashis Mazumdar

Personal Information

  • Date of Birth: 09/05/01
  • Nationality: Indian

Leadership And Volunteer Experience

  • National Service Scheme (NSS), Volunteer, 04/01/22, 04/01/22
  • Durgapur Agroho, Member, 01/01/22, Present
  • Landmark, Ramapuram, Executive Member, 07/01/20, 08/01/21

Timeline

Technical Support Specialist

NielsenIQ
08.2023 - Current

Intern

NielsenIQ
01.2023 - 05.2023

Campus Ambassador

E-Cell, IIT Bombay
07.2021 - 05.2023

B.Tech - Electronics and Communication Engineering

SRM Institute of Science And Technology

Class XII - Biological Sciences

Hem Sheela Model School

Class X -

Hem Sheela Model School

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Debayan MazumdarTechnical Support Specialist