Dedicated professional with extensive experience in hospitality and caregiving. Excelled in guest engagement and relationship management, enhancing customer satisfaction and repeat business. Demonstrated strong work ethic and team collaboration, significantly improving service efficiency. Skilled in quality control and maintaining high cleanliness standards, ensuring a welcoming environment for all.
Overview
28
28
years of professional experience
Work History
Server
Hinkle's Resurant
02.2015 - 02.2025
Serving many patrons daily with prompt, friendly hospitality. Always keeping a clean and welcoming atmosphere. Managed cash reconciliation for registers at shift's end.
Server
Harry's Stone Grill
03.2011 - 06.2015
Provided attentive service to a high volume of patrons each day.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Private Elderly Caregiver
Many Families in Jefferson County In.
01.1997 - 02.2011
Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
Improved elderly clients'' quality of life by providing compassionate and attentive care.
Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
Offered companionship during difficult times by providing emotional support and empathetic listening skills.
Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
Administered first aid procedures when required while keeping calm under pressure.
Education
GED 1996 - General Studies
Southwestern High School
Hanover Indiana
Certified Clinical Medical Assistant - Medical Assistant
Jennings County Adult Education
North Vernon, IN
05.2024
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Team collaboration
Quality control
Relationship management
Timeline
Server
Hinkle's Resurant
02.2015 - 02.2025
Server
Harry's Stone Grill
03.2011 - 06.2015
Private Elderly Caregiver
Many Families in Jefferson County In.
01.1997 - 02.2011
GED 1996 - General Studies
Southwestern High School
Certified Clinical Medical Assistant - Medical Assistant
Jennings County Adult Education
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