Debdeep Ghosh
Salesforce Consultant
Bangalore
Summary
Salesforce-certified developer with 8+ years of experience delivering end-to-end solutions across Sales Cloud, Service Cloud, and Field Service Lightning. Skilled in Flow automation, Apex and Custom App Development. Focused on streamlining operations and enhancing productivity through scalable, user-focused Salesforce implementations.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Design Engineer - Salesforce
BRITISH TELECOM
Bangalore
03.2024 - Current
- Revamped field engineer task allocation based on skill sets by leveraging Salesforce Automations (Apex, Flows) on the Field Service Lightning platform, resulting in a 25% enhancement in operational efficiency.
- Streamlined end-to-end DevOps processes with Gearset, slashing deployment times by over 88% (from ~2.5 hours to under 20 minutes), & significantly boosting release velocity & stability metrics
- Collaborated with peers on technically challenging user stories & features, leveraging Agile methodology & the Scrum framework to reduce sprint delivery time by 20% & minimize story spill over
- Enhancing Field Service operations by tailoring mobile-friendly, scalable solutions that align with business workflows and real-time field conditions.
- Model Territory Management therefore reducing 95% of manual work for Dispatchers.
- Evaluated legacy systems to assess feasibility of migration to Salesforce; formulated equivalent solutions within the Salesforce platform where possible to modernize & streamline business operations
- Orchestrated the translation of legacy workflows into scalable Salesforce architectures in collaboration with business stakeholders and technical teams to ensure minimal disruption to existing operations.
- Hands-on experience with Data Loader for bulk data import, export, update, and delete operations.
Sr. Salesforce Developer - Product
IQVIA
Bangalore
11.2020 - 03.2024
- Lead a team of Salesforce Admins to efficiently implement and support Salesforce applications.
- Manage 30 plus Salesforce orgs with 350 + user base.
- Implement and maintain Salesforce configuration (profiles, roles, permission sets ) to provide seamless experience to the users.
- Create and maintain Objects, Flows, Fields, Apps, Validation Rules, Assignment Rules, Territories Modes as per client requirement.
- Deploy changes via Changesets , workbench from Prod to Sandbox
- Executed mass data updates utilizing DataLoader, Salesforce Inspector, or Workbench, leading to the identification of data discrepancies with a primary reliance on DataLoader
- Expertise in Field Service Lightning Cloud. Specialized in Optimization and Scheduling Rule creation.
- Monitor FSL Optimization jobs to check for failures and address/Re-run Scheduled jobs.
- Executed queries to report on optimization KPIs to the scheduling team, thereby boosting scheduling efficiency by 20% with the use of SOQL & Salesforce Reports
- Generate reports and Dashboards based on Client Requirement.
- Implemented 'Case Service Management' Tool in Salesforce leveraging Email-to-case functionality thereby improving support response 3 times and enhancing ticket tracking system.
- Performed Salesforce Data Migration activities including data cleansing, transformation, and validation.
- Maintain Data quality by cleaning duplicate data, filling in missing data and removing invalid/garbage data - Duplicate/ Matching Record management
- Analyse Data to derive actionable insights thereby helping Senior Management in decision-making.
Senior Salesforce Administrator
COGNIZANT TECHNOLOGY
Pune
07.2018 - 11.2020
- Drove enhancement of customer satisfaction ratings through management & customization of Field Service Lightning applications utilizing Field Service Lightning software
- Building Salesforce console applications to streamline business processes as per industry requirement (such as Sales console, Service console)
- Manage Salesforce security by administering OWD, Sharing Rules, Roles, Profiles, Permission Sets and Groups.
- Change setsmanagement between development / test sandboxes and production Salesforce environment.
- In-depth knowledge on Object creation and Schema relations
- Expertise in Field Service Lighting Managed packaged
- Worked on Financial Services Cloud (FSC) for client onboarding, financial accounts, and relationship management.
Technical Process Analyst
INFOSYS
Pune
04.2017 - 07.2018
- Resolved support cases & expedited issue resolution for Salesforce.com platform using Salesforce CRM
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Providing floor support as and when required.
- Monitored the email queue with a 30-minute average response time utilizing Outlook for efficient communication management
- Carrying out reports for daily performance(measure KPIs) and checking on the case/tickets progress.
- Handling escalation calls(Client), P1-issues and owning them till resolution.
- Strict adherence to SLA along with maintaining other work components Productivity, Efficiency and Quality.
Education
Post Graduate Diploma - Data Science
International Institute of Information Technology (IIIT-B)
Bangalore09-2021
Bachelor in Technology - Electrical Engineering
College of Engineering And Management
Kolkata08.2016
Skills
- APEX
- Lightning Web Components
- Flows
- SOQL SOSL
- Gearset CI/CD pipelines
- Version Control - GitHub GitLab
- Sales Cloud Service Cloud
- Field Service Lightning Financial Service Cloud
- Triggers
- Validation Rules
- Data Loader
- Data Extract Data Migration
- Tableau
- Data visualization using Salesforce reports
- Data visualization using dashboards
- Data Visualization using Python
- Data Visualization using Excel
- Agile methodology Scrum Framework
- Project management Team Leadership
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
Timeline
Design Engineer - Salesforce
BRITISH TELECOM
03.2024 - Current
Sr. Salesforce Developer - Product
IQVIA
11.2020 - 03.2024
Senior Salesforce Administrator
COGNIZANT TECHNOLOGY
07.2018 - 11.2020
Technical Process Analyst
INFOSYS
04.2017 - 07.2018
Post Graduate Diploma - Data Science
International Institute of Information Technology (IIIT-B)
Bachelor in Technology - Electrical Engineering
College of Engineering And Management
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