Debdip Roy
Kolkata
Summary
Experienced in Last Mile Logistics Operations with a solid background in startup, e-commerce, and food tech industries, encompassing eight years of dedicated experience. Proficient in managing last mile logistics operations, devising business strategies, conducting thorough business analysis, and utilizing Excel, SQL, and Power BI for data analysis. Skilled in team management, MIS reporting, expanding business reach, policy formulation, optimizing supply chain operations, enhancing service quality, and managing customer relationships. Seeking new opportunities in the dynamic realm of last mile logistics, where I can leverage my expertise to drive organizational growth and success. Committed to utilizing my skills and sense of responsibility to contribute effectively to the efficiency and profitability of the organization, while continuously enhancing my capabilities in this specialized field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Head GIG4U
2coms consulting pvt ltd
Kolkata
07.2024 - Current
- Industries: E-commerce, Quick Commerce, Food Delivery, Retail
- Key Responsibilities: Hiring & Pay rolling: Overseeing the recruitment and payroll processes for delivery personnel across various industries.
- PNL Management: Measuring and analyzing Profit and Loss statements to ensure financial health and profitability.
- Attrition & Retention: Implementing strategies to reduce employee turnover and improve retention rates.
- Team Management: Leading and managing a team to achieve organizational goals and deliver high performance.
- Identified new markets and opportunities for growth in existing markets.
- Analyzed the financial performance of business operations to identify areas of improvement.
- Optimized revenue streams by consistently exceeding client expectations.
- Managed budgeting processes, ensuring alignment with corporate objectives and financial sustainability.
- Led strategic planning and execution to enhance profitability and operational efficiency across all company divisions.
- Implemented rigorous performance metrics to evaluate and improve team productivity and service quality.
- Developed and executed marketing strategies to expand market presence and drive brand awareness.
- Reviewed and optimized supply chain operations to ensure efficiency, sustainability, and cost-effectiveness.
- Managed crisis situations, implementing swift solutions to protect company assets and stakeholder interests.
Last Mile Operation Management
ZEPTO
Kolkata
02.2024 - 07.2024
- Supervise delivery operations across 19 stores, optimizing routes and ensuring timely deliveries while minimizing costs
- Set performance targets, monitor metrics, and strive to meet or exceed delivery time and success rate goals
- Analyze reasons for order cancellations, implement measures to reduce rates, and improve order accuracy
- Monitor financial statements, identify cost-saving measures, and enhance profitability without compromising service quality
- Forecast demand, collaborate with procurement, and optimize inventory levels for efficient customer fulfillment.
DEPUTY MANAGER HYPERLOCAL OPERATION
Loadshare
Kolkata
09.2020 - 02.2024
- Managed portfolios for two distinct industries: hyperlocal and quick commerce serving clients including SWIGGY, Zomato, Magicpin, BigBasket, Zepto, More retails, Spencers, and Apollo pharmacy.
- Planned and strategized field operations for multiple cities Kolkata, Siliguri, Patna, Guwahati, and Odessa.
- Implemented matrix management strategies
- Oversaw people management initiatives
- Created standard operating procedures
- Maximized fleet utilization and conducted capacity planning
- Monitored General Managers (GMs) to ensure operational efficiency
- Conducted data analysis and Root Cause Analysis (RCA)
- Managed first and last-mile operations of approximately 7,000 orders
- Implemented performance management strategies
- Led rider growth and operations
- Supported marketplace operations in new zone launches
- Identified additional revenue services
- Improved process efficiency, reduced costs, and achieved growth in terms of order volume and service area.
EXCELLENCE MANAGER
Swiggy
Guwahati
07.2018 - 08.2020
- Managed vendor operations
- Prepared project plans
- Ensured deliverables and outputs were achieved as planned
- Communicated with management leaders
- Published project reports
- Collaborated with vendor managers
- Worked closely with virtual account managers and partner support teams
- Managed supply chain and demand
- Optimized parameters to achieve targeted Service Level Agreements (SLAs)
- Addressed operational parameters
- Collaborated with sales and fleet operation teams
- Achieved recognition for team performance.
ASSISTANT MANAGER OPERATIONS
DilliBite
Bangalore
03.2017 - 12.2018
- Responsible for handling 5 teams with 43 total members
- Managed kitchen staff members for demand forecasting, inventory control, and shift management
- Managed customer support team
- Managed delivery team
- Handled business development activities.
VENDOR ACQUISITION TEAM LEADER
Servizepro
Bangalore
03.2016 - 03.2017
- Evaluated potential suppliers
- Monitored and reported on the performance of selected vendors
- Managed communication with vendors
- Managed interaction between vendors and internal program delivery leaders
- Liaised with procurement partners.
BUSINESS ASSOCIATE TEAM LEADER
LocalOye
Bangalore
12.2014 - 01.2016
- Conducted market research and analysis
- Managed customer meetings
- Assisted business development team
- Worked closely with internal team
- Maintained a database of potential customers.
CUSTOMER SUPPORT SUPERVISOR
Myntra
Bangalore
08.2013 - 11.2014
- Generated reports on key performance indicators
- Participated in cross-functional teams
- Resolved escalated customer inquiries
- Provided comprehensive customer service and support
- Analyzed customer feedback
- Developed and implemented strategies to improve customer satisfaction ratings.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Thiruvalluvar University
01.2013
Skills
- Operations Management
- Last Mile Operations
- Process Development
- Team Management
- PNL
- Data Analysis
- Vendor Management
- Relationship Management
- Microsoft Excel
- Troubleshooting
- Root Cause Analysis
- Customer Relationship Management
- Supply Chain Management
- Project Management
- Forecasting
- Service Quality
- Capacity Planning
- Standard Operating Procedure
- Client relationships management
- Problem-solving abilities
Certification
- Supply chain and operation, NIIT, 03/2014, 01/2015
- Business data analysis using Excel, SQL, PowerBI, Udemy, 01/2016, 03/2017
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Business Head GIG4U
2coms consulting pvt ltd
07.2024 - Current
Last Mile Operation Management
ZEPTO
02.2024 - 07.2024
DEPUTY MANAGER HYPERLOCAL OPERATION
Loadshare
09.2020 - 02.2024
EXCELLENCE MANAGER
Swiggy
07.2018 - 08.2020
ASSISTANT MANAGER OPERATIONS
DilliBite
03.2017 - 12.2018
VENDOR ACQUISITION TEAM LEADER
Servizepro
03.2016 - 03.2017
BUSINESS ASSOCIATE TEAM LEADER
LocalOye
12.2014 - 01.2016
CUSTOMER SUPPORT SUPERVISOR
Myntra
08.2013 - 11.2014
BACHELOR OF BUSINESS ADMINISTRATION -
Thiruvalluvar University
- Supply chain and operation, NIIT, 03/2014, 01/2015
- Business data analysis using Excel, SQL, PowerBI, Udemy, 01/2016, 03/2017
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