Debdoot Chowdhury
Sr Key Account Manager
Mumbai,MH
Summary
Strategic Key Account Manager with over 14 years of experience in global corporate wellbeing & IT services, driving significant growth and client retention in a global market. Expertise lies in crafting and implementing innovative Health and wellbeing solutions for large employers, enhancing client engagement through strategic partnerships and consultative selling. Proficient in navigating complex organizational requirements, integrating digital wellness solutions, and fostering relationships at the CXO level to ensure long- term success. Committed to delivering tailored wellness offerings that meet diverse market needs and elevate organizational health and well-being. Looking for strategic roles across Customer Success, Corporate Wellbeing and Strategic Consultants, Client Management and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
Optum
Mumbai
01.2018 - Current
- Managed a $10M+ portfolio across 40+ regional and global enterprise accounts, including Fortune 500 organizations, delivering large-scale EAP and employee wellbeing solutions across APAC and India.
- Delivered strong commercial outcomes, achieving 99% client retention and 125% revenue retention YoY, through disciplined account planning, CXO engagement, and long-term relationship management.
- Served as a strategic advisor to global and APAC employers, applying deep understanding of regional workforce wellbeing challenges and managing expectations with regional CXOs and global stakeholders.
- Led end-to-end RFP management, from solution design to implementation, including complex commercial negotiations and cross-functional coordination to deliver competitive, on-time proposals.
- Drove consultative selling of digital wellbeing portfolios, spanning EAP, organization-wide wellbeing challenge apps, AI-based learning platforms, neurodiversity, financial wellbeing, maternity & menopause programs, biometrics, and health fairs.
- Contributed to localizing the global wellbeing offerings for India market, cultural nuances and employer needs and generating incremental revenue through customized Financial Wellbeing , gym management program, custom training and more.
- Executed market research and pricing strategies, onboarding multiple new organizations across the years, strengthening APAC market penetration.
- Led brand positioning and demand-generation initiatives, designing theme-based marketing events with external partners to build a robust enterprise sales pipeline for approx 6M USD.
- Built and led client delivery capability, training and managing 3 customer service managers, enabling consistent service excellence and client satisfaction.
- Strengthened stakeholder engagement across clients and internal teams, ensuring transparent communication, governance rigor, and seamless account execution.
Service Delivery Improvement Manager
NTT DATA
NCR
01.2017 - 01.2018
- Enhanced the IT Services Solution, achieved better service quality and cost optimization by providing solutions and identifying opportunities for automation.
- Contributed to achieving SLA and enhancing quality by liaising and coordinating with all internal and external stakeholders.
- Promoted and executed service improvement projects globally that focused on cost optimization, service delivery improvement and First Call Resolution.
- Designed reporting and business analysis for CXO leadership.
Team Leader
Dell
NCR
10.2014 - 01.2017
- Managed a complex Multi account Service Desk of 14+ accounts with an average monthly contact volume of more than 100K.
- Led a team of Associates/Sr Associates for providing Incident Management support and technical solution.
- Drove Business Analytics, Quality Monitoring, Team performance, Account Dashboard for accounts handled.
Senior Service Desk Analyst
Dell
NCR
10.2010 - 01.2014
- Worked on Incident and Request Management for Level2 Account. Responsible for complete IT access management and profile creation for the client.
- Provided technical support to IT hardware and software issues on Dell Laptops and supported software (Aug 2010 - 2011).
- Researched on customer's technical requirements of the personal computer and drove issue based technical solution & sales (Aug 2010 - 2011) achieving 3k USD per month target.
Education
BSIT - Information Techology
Kuvempu University
Karnataka06.2010
Skills
- Account Leadership: Global Key Account Management, Strategic Sales, CXO Relationship Management, Revenue Growth, Territory Expansion
- Corporate Wellbeing and Strategy: EAP Deployment, Mental Health Campaigns, Digital wellness platforms, Financial Wellbeing Programs, Digital Product Integration, Corporate trainings
- Sales & Business Development: RFP Management, Contract Negotiation, Consultative Selling, Salesforce, SaaS Solutions Operational Excellence: Client Onboarding, SLA Governance, CXO Dashboards, IT Helpdesk Delivery, Stakeholder Collaboration, Relationship management
Certification
- ITIL V3 Foundation, 2024-07-01
- Diploma in Software Engineering (NIIT)
Language Proficiency
English, Hind, Bengali , Assamese
Timeline
Senior Key Account Manager
Optum
01.2018 - Current
Service Delivery Improvement Manager
NTT DATA
01.2017 - 01.2018
Team Leader
Dell
10.2014 - 01.2017
Senior Service Desk Analyst
Dell
10.2010 - 01.2014
BSIT - Information Techology
Kuvempu University