Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
13
13
years of professional experience
Work History
Sr. Manager, Product Operations
CommerceIQ.ai
Bangalore
10.2022 - Current
Led scalable enterprise software deployment strategies across Fortune 500 brands, ensuring alignment of value outcomes and backend feasibility.
Collaborated with product managers and engineering to refine platform features based on client deployment feedback.
Developed implementation playbooks and project delivery KPIs, cutting deployment cycles by 40%+ through structured frameworks.
Partnered closely with Customer Success, Engineering, and VP-level stakeholders to manage escalations, scope delivery, and client handoffs.
Manager, Product Operations & Analytics
CommerceIQ.ai
Bangalore
06.2019 - 10.2022
Oversaw a 40-person team managing analytics and implementation services for clients like PepsiCo, Coca-Cola, SC Johnson.
Gathered technical requirements and configured product setups to match business goals using SQL-driven automations.
Designed and implemented ROI tracking frameworks for CommerceIQ automation tools used across top ecommerce platforms.
Acted as solution architect during onboarding, ensuring that deployments were technically feasible and scalable.
Team Lead – Data Validation & Implementation Engineering
Boomerang Commerce
Bangalore
03.2014 - 03.2019
Directed implementation efforts for pricing optimization software across 7 regions, managing $3M+ in client impact.
Improved ETL and data pipeline performance by 46% via bulk automation and workflow streamlining.
Drove feature release readiness, aligning cross-team inputs from engineering, product, and operations.
Facilitated internal training on Design Thinking for better requirement capture and client outcomes.
Data Analyst
McAfee
Bangalore
04.2012 - 02.2014
Built automated product page matching engines to support pricing strategy execution in ecommerce domains.
Owned reporting and data visualization using Excel and SQL for senior leadership decision-making.
Developed operational dashboards to track KPIs across service performance and technical readiness.
Education
Bachelor of Technology - Computer Science & Engineering
Biju Patnaik University of Technology
Bhubaneswar
01.2011
Skills
Project management
Cross-functional leadership
Excel and PowerPoint
ETL processes
ROI analysis
Agile methodologies
Implementation strategies
SLA management
Deployment planning
Client engagement
Stakeholder alignment
SQL and Python
Timeline
Sr. Manager, Product Operations
CommerceIQ.ai
10.2022 - Current
Manager, Product Operations & Analytics
CommerceIQ.ai
06.2019 - 10.2022
Team Lead – Data Validation & Implementation Engineering
Boomerang Commerce
03.2014 - 03.2019
Data Analyst
McAfee
04.2012 - 02.2014
Bachelor of Technology - Computer Science & Engineering
Design, Develop and Implementation at Capgemini Technology Services India LimitedDesign, Develop and Implementation at Capgemini Technology Services India Limited