DEBJANI DAS GHOSH

• Presently working as Deputy Branch Manager of New Generation Private Bank since last 4 years.
• Successfully managed and coordinated thorough internal audit, ensuring compliance with banking regulations and standards.
• Identified and resolved discrepancies in financial records promptly, contributing to integrity and accuracy of bank's financial reporting.
• Implemented enhanced audit processes, resulting reduction in audit time and improved accuracy.
• In 4 years got 2 promotion for my exceptional performance & leadership.
• Adept in key operational risk indicators/key control standards and formulate action plans to minimize Bank’s exposure to fraud and losses.
• Ability to manage Bank’s operational risk exposure by supporting Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Keep updated Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with Regulatory requirements relating to Banking Operations.
• Manage Banking Operations Department (staff and budget)

Resolution of customer issues and queries in a timely manner to ensure customer satisfaction.

• Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
• Contributed to positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Collaborated with branch team members to achieve monthly sales targets and improve overall performance.

• Maintained professional office environment through attention to cleanliness, organization, and aesthetics.
• I have worked here in various desk, like Outward clearing, Inward clearing & ECS Desk in 1st 4 years.
• Also worked as cluster coordinator for 4 years.
• Need to manage various MIS & publish it regular basis.
• Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.
• Facilitated timely project completion with diligent tracking of deadlines and progress reports.
• Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.