Debjani Datta
Senior Fraud Officer
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Language
Work History
Senior Fraud Associate
HSBC
Kolkata
12.2019 - Current
- Engaged in detecting, analyzing, investigating and mitigating fraudulent financial transactions, maintaining quality and accuracy of information given to both internal and external customers, thus helping in prevention of financial loss to both the customers and the bank.
- Achieved a consistent 99% accuracy in detecting fraudulent activity.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Trained and supported new team members, maintaining culture of collaboration.
Fraud Associate
HSBC
Kolkata
02.2015 - 12.2019
- Detection, analysis and prevention of fraudulent financial transactions and offering real time solutions.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Senior Associate
Wipro BPO
Kolkata
05.2007 - 10.2014
- Handled inbound calls for US Health Insurance, offering on call solutions to healthcare providers.
- Being selected to be part of a Pilot batch of a New Health care process which was first of its king anywhere outside USA.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Served as liaison, facilitating communication between management and associates.
Education
Master of Arts - English
University of Calcutta
Kolkata 04.2001 -
Post Graduate Diploma - Public Relations - Public Relations, Advertising, And Applied Communication
Bharatiya Vidya Bhawan
Kolkata 04.2001 -
Bachelor of Arts - English
Shri Shikshayatan
Kolkata 04.2001 -
Skills
Fraud prevention mastery
Leadership
Teambuilding
Good listening, communicating and multitasking skills
Training, development, coaching and mentoring
Networking
Emotional Intelligence
Accomplishments
- Ensuring quality and accuracy of information given aiming at total customer satisfaction.
- Meeting set quality targets consistently
- Awarded employee of the quarter multiple times,
- Have earned highest number of documented compliments from both internal and external customers of the bank.
- Was awarded Best Trainee in both the previous and current organizations.
Hobbies and Interests
Trekking, Travelling, Photography, Blogging, Reading and Singing.
Timeline
Senior Fraud Associate
HSBC
12.2019 - Current
Fraud Associate
HSBC
02.2015 - 12.2019
Senior Associate
Wipro BPO
05.2007 - 10.2014
Master of Arts - English
University of Calcutta
04.2001 -
Post Graduate Diploma - Public Relations - Public Relations, Advertising, And Applied Communication
Bharatiya Vidya Bhawan
04.2001 -
Bachelor of Arts - English
Shri Shikshayatan
04.2001 -